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Embassy Suites by Hilton at Hot Springs Convention Center

3.5 star property

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Photo gallery for Embassy Suites by Hilton at Hot Springs Convention Center

Lobby
Bar (on property)
Lobby
Restaurant
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Bar
  • Room service
  • Laundry
$128
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
400 Convention Blvd, Hot Springs, AR, 71901
  • Hot Springs Convention Center
    ‪1 min walk‬
  • Bathhouse Row
    ‪8 min walk‬
  • Oaklawn Racing Casino Resort
    ‪5 min drive‬
  • Hot Springs, AR (HOT-Memorial Field)
    ‪7 min drive‬

Room options

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(10 reviews)
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Suite, 2 Double Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Suite, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Two Double Beds, Non-Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Suite, Two Double Beds, Non-Smoking

8.4 out of 10
Very good
(20 reviews)
  • 497 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Corner

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Corner

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite One King and One Sofa Bed Non-Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Suite One King and One Sofa Bed Non-Smoking

8.8 out of 10
Excellent
(101 reviews)
  • 497 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Corner

55-inch Smart TV with cable channels, Netflix, streaming services

Room, 2 Queen Beds, Corner

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Combined shower/tub, free toiletries, hair dryer, towels

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite One King and One Sofa Bed Corner

55-inch Smart TV with cable channels, Netflix, streaming services

Deluxe Suite One King and One Sofa Bed Corner

8.6 out of 10
Excellent
(19 reviews)
  • 616 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

One King Bed, Non-Smoking, Accessible

8.4 out of 10
Very good
(15 reviews)
  • 497 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

One King Bed, Non-Smoking, Accessible

8.8 out of 10
Excellent
(12 reviews)
  • 497 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Non Smoking

  • 1334 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Non Smoking

  • 616 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Suite, Non-Smoking, Accessible

8.4 out of 10
Very good
(13 reviews)
  • 497 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Standard Suite Two Double and One Sofa Bed Non-Smoking

9.4 out of 10
Exceptional
(36 reviews)
  • 497 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 6
  • 2 Queen Beds

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About this property

Embassy Suites by Hilton at Hot Springs Convention Center

3.5-star hotel in Downtown
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. Weekday breakfast is free. Other amenities include a bar/lounge, WiFi in public areas, and valet parking.
Embassy Suites by Hilton at Hot Springs Convention Center offers 246 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations are furnished with double sofa beds and dining tables. 55-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Embassy Suites by Hilton at Hot Springs Convention Center features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wireless Internet access is available for a surcharge.

Event facilities measuring 8400 square feet (780 square meters) include conference space. This business-friendly hotel also offers gift shops/newsstands, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in April 2025.

Embassy Suites by Hilton at Hot Springs Convention Center is a smoke-free property.

A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Embassy Suites by Hilton at Hot Springs Convention Center has a restaurant on site.
Cascades - This restaurant serves dinner only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 9.95 per day)

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Uncovered self parking on site (USD 10 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Cascades

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 8 meeting rooms
  • 8,400 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lever door handles
  • No elevator
  • Pool hoist on site
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Reception hall
  • Renovated entire property - April 2025
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 125.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per day (rates may vary)
  • Uncovered self parking fee: USD 10.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

We should mention

This property does not have elevators
Pool access available from 6 AM to midnight
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Hot Springs
Embassy Suites Hot Springs Hotel
Hot Springs Embassy Suites
Embassy Suites Hot Springs Hotel Hot Springs
Embassy Suites Hilton Hot Springs Hotel
Embassy Suites Hilton Hot Springs
Embassy Suites by Hilton Hot Springs Hotel Spa
Embassy Suites by Hilton at Hot Springs Convention Center Hotel

Embassy Suites by Hilton at Hot Springs Convention Center Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 602 out of 1103 reviews
Rating 8 - Good. 235 out of 1103 reviews
Rating 6 - Okay. 130 out of 1103 reviews
Rating 4 - Poor. 71 out of 1103 reviews
Rating 2 - Terrible. 65 out of 1103 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a walk from downtown, but a nice, safe one and we like to walk. The rooms were newly redone and very large. There is work going on to update the floor with the pool, so the entrance to the pool isn’t beautiful at this time, but it will be very soon. There’s a free breakfast every day with made-to-order eggs, and snacks and free drinks at the bar at 5pm. We’d definitely stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

Susan

Stayed 3 nights in May 2025

10/10 Excellent

Jisho

Very cleaned
Stayed 2 nights in May 2025

6/10 Okay

Jerry

Traveled with family
The room was very clean. When it comes to the service it was not good. There was not enough help with the breakfast.
Stayed 2 nights in May 2025

6/10 Okay

Terry

Traveled with family
Liked: Staff & service
Disliked: Amenities
Each staff person we interacted with was great. However, we were 4 in a room but no sheets or pillows for the pull out couch. SInce the reservation was for 4 you would think the room would have been prepared properly. Had to call twice before anyone came. When we called it is an automated system only, not a real human. Breakfast was very busy but not enough staff to keep up with the demand. No milk for cereal, various food trays empty. Like many places these days it lacked adequate staffing. We have stayed here several times over the last few years but not sure I would go back.
Stayed 1 night in May 2025

10/10 Excellent

Earl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the new upgrades. Its very beautiful and warming
Stayed 3 nights in May 2025

2/10 Terrible

Tanna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Needs improvement

The hotel is under construction. It was a mess. Our room was so dirty when we arrived that the front desk moved us to another room. Thankful they were not fully booked. The bathroom did not have a vent to remove the steam. We had to ask for sheets for the pullout sofa bed. You have to pay for WiFi.
Stayed 1 night in May 2025

10/10 Excellent

Thelma

Liked: Cleanliness, amenities, property conditions & facilities
Near attractions
Stayed 3 nights in May 2025

6/10 Okay

Charolette

Stayed 1 night in May 2025

10/10 Excellent

Jeffrey

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
This is a super nice hotel with exceptional staff! The rooms we spotless, the breakfast was really well done, great coffee everything was perfect. Thank you. It’s also a very sh-rt walk to central ave district and the bath house row, great shopping
Stayed 1 night in May 2025

8/10 Good

Terri

Liked: Cleanliness, property conditions & facilities
We love staying at this hotel. It was being remodeled while we stayed so there was more noise. The lady maki this time
Stayed 2 nights in May 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

wendy

bathroom needs repaired no hot water dirty tub
Stayed 1 night in May 2025

10/10 Excellent

Justin

Business traveler
Liked: Amenities
The woman at the front desk the night of 05/19/25 was extremely kind, considerate and informative. She provided perfect service.
Stayed 1 night in May 2025

6/10 Okay

Jackie

Traveled with family
Disliked: Staff & service
Ned was ok, biggest issue was we never had our roomed cleaned once while we were there. We arrived Friday afternoon and checked out today the 19th. We alerted the front desk twice and face to face once but it never happened. We called the desk and asked if they could at least send up coffee for the next morning twice…..never happened
Stayed 3 nights in May 2025

10/10 Excellent

Janarius

Stayed 1 night in May 2025

10/10 Excellent

DR. JOSEPH R.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in May 2025

4/10 Poor

Heather

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Hotel has gone way downhill

I’ve always loved Embassy Suites, but the one in Hot Springs has gone down hill over the past 5 years. First, the pull out couch bed was dirty, and there were no clean linens, blankets, or pillows in the closet. The bathroom had 3 towels for a party of 5, and zero rags. I called the front desk twice, and after waiting 30 minutes I went down to the front desk myself to gather clean linens so we could go to bed. (It was 11pm.) There were others standing at the front desk waiting on clean towels and linens too. We were told the hotel cut down the housekeeping staff to one person per shift for a 9 story hotel! The front desk lady and maintenance man were sprinting around trying to get linens and towels for people. I felt sorry for them. Embassy Suites needs to get it together at this location. It was also dirty. I won’t stay there again. It’s aggravating to pay for a nice night away and this is what you get. And btw, I never write reviews, so Im not one of those people who find something to fuss about. Don’t waste your money!
Stayed 1 night in May 2025

10/10 Excellent

Scarlet

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, they are currently Renovating the area but still nice none the less
Stayed 1 night in May 2025

6/10 Okay

Sirish

Traveled with family and small children
Disliked: Amenities
The construction made everything not optimum. And then towels at the pool kept on running out and was not refilled at all.
Stayed 2 nights in May 2025

10/10 Excellent

Shantera

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Lynne

Liked: Cleanliness
Stayed 3 nights in May 2025

8/10 Good

Oren

Stayed 2 nights in May 2025

10/10 Excellent

David, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Dog had good time.
Stayed 1 night in May 2025

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was being renovated however it wasn’t the usual experience I’ve come to expect from an Embassy Suites . The breakfast on Mother’s Day was chaotic. The wait for coffee or water was 35 minutes. Dirty dishes were on most tables. It was clear there wasn’t enough staff. We stayed 2 nights and our room wasn’t serviced. On the plus side the staff was very friendly.
Stayed 2 nights in May 2025