2/10 Terrible
Perry
Traveled with pets, Traveled with family
Dec 6, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was advertised online. Pictures wete gorgeous. POOL WAS NOT OPEN. This is FALSE ADVERTISING! It was one of the biggest reasons we stsyed there. Tub had mold falling into my bath water. Elavator smelt like someone had been smoking dope in it. Made my wife sick. After getting off elevator, she threwvup all the way down hall till she got to room and was able to use toilet. We were unable to stay in hotel. Literally was there less than 4 hours. Checked out within 12 hours. But was not refunded any of the cost of a 4 night stay. Even though we never stayed a single night there. The excuse, you booked through expedia, get your refund from them. When i filed for refund with EXPEDIA, they have to get it ok'd by hotel. The hotel refused to allow a refund.. so i lost over $400. I will be persuing other avenues to try and get my refund. DON'T STAY AT THIS HOTEL OR ANY OTHER LA QUINTA HOTELS. They dont do the right thing for custumers.