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Overview of New Otani Kaimana Beach Hotel

Photo gallery

Featured Image
On the beach, white sand, beach towels, surfing
Balcony
Balcony
In-room safe, blackout drapes, iron/ironing board, free WiFi

4.2/5 Very Good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant
  • Breakfast Available
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided

Explore the area

    Popular LocationQueen Kapiʻolani Regional Park14 min walk
    Popular LocationHonolulu Zoo15 min walk
    Popular LocationWaikiki Beach17 min walk
    AirportHonolulu, HI (HNL-Daniel K. Inouye Intl.)22 min drive

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About this area

Honolulu

Located in Honolulu, New Otani Kaimana Beach Hotel is in the entertainment district and on the beach. Neal S. Blaisdell Center and Hawaii Theater are cultural highlights, and travelers looking to shop may want to visit Royal Hawaiian Center and International Market Place. Honolulu Zoo and Waikiki Aquarium are not to be missed. Kayaking, scuba diving, and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Guests appreciate the hotel's quiet location.
Popular Location

What's nearby

  • Queen Kapiʻolani Regional Park - 14 min walk
  • Honolulu Zoo - 15 min walk
  • Waikiki Beach - 17 min walk
  • International Market Place - 11 min drive
  • Diamond Head - 15 min drive

Getting around

  • AirportDaniel K. Inouye Intl. Airport (HNL) - 22 min drive

Restaurants

  • Hau Tree Lanai – Beachfront restaurant with a bar offering local and international cuisine. Serves breakfast, lunch, and dinner daily. Reservations required.

About this property

New Otani Kaimana Beach Hotel

Spend the day relaxing on the beach or pampering yourself at New Otani Kaimana Beach Hotel's full-service spa. All 118 rooms provide free WiFi and free wired Internet, flat-screen TVs with cable channels, and conveniences like refrigerators and coffee makers. Lanais, room service, and free local calls are among the other amenities available to guests.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking: USD 35.00 per day

Food and drink

  • Full breakfast available for a fee daily 7 AM–11 AM: USD 18-50 per person
  • 1 restaurant
  • Room service available

Things to do

  • Full-service spa
  • Shopping
  • Surfing/boogie boarding

Family friendly

  • Laundry facilities
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • German
  • Japanese

Business services

  • 1 meeting room
  • Conference space (1650 square feet)

Outdoors

  • Beachfront location

Spa

  • 3 treatment rooms
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Grab bar near toilet
  • In-room accessibility
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Linens

Bathroom

  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

Outdoor space

  • Lanai

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Restaurant dining guide

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Anyone traveling to Hawaii is required to have a government Safe Travels account and self-quarantine for 14 days. Beginning October 15, travelers who have proof of a negative COVID-19 test taken no more than 72 hours before arriving are exempt from quarantine.

Renovations and closures

This property is closed from March 28 2020 to October 14 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 60.00 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 0.00 per stay
  • Resort fee: USD 20.70 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Bicycle storage
  • Internet access
  • Newspaper
  • Phone calls
  • In-room safe
  • In-room safe and safe insurance
  • In-room coffee
  • WiFi access (may be limited)

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 18 and USD 50 per person (approximately)
  • Valet parking fee: USD 35.00 per day (in/out privileges)
  • Rollaway bed fee: USD 60.00 per day
  • A facilities fee includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - WHO17210163201
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
4.2
Very Good
5 - Excellent
426
4 - Good
397
3 - Okay
126
2 - Poor
36
1 - Terrible
14

4.4/5

Cleanliness

4.4/5

Staff & service

3.7/5

Amenities

3.9/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Staff & service, room comfort
Second thoughts
I chose the New Otani Kaimana for its quieter location. I pre-booked the hotel for $189 (one night) and $179 (for 3 nights) plus tax and the tourist fee (although the Hotels.com site said “free internet). It was disappointing to see online during my stay at the hotel that the room rate had dropped $40/night. Naturally I was not offered a rebate for the higher price I paid. I was not happy about the $35 charge to park my rental car for less than 24 hours either. I mentioned it to the front desk, but was advised there was nothing they could do... I understand how critical tourism is to the islands (having lived there for 8 years), but I felt a bit “played.” I will say, that the hotel staff, restaurant/bar, maid service and front desk reception were exceptionally nice.
Stayed 4 nights in Mar 2020

4/5 Good

Traveled with group
Happy face iconLiked: Cleanliness, room comfort
Sad face IconDisliked: Property conditions & facilities
Top Class location with average service
The Positives: The location at the end of the Reserve is perfect, away from the busy & noisy Waikiki CBD. Fantastic beach and sunset view from our front balcony room. The negatives: uninspiring and unwelcoming guest service by the Reception Staff. Reaction time to a few of our requests was good. At least the congenial and efficient service of the Concierge staff made up for other failures.
Stayed 7 nights in Mar 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our visit very much. Staff was nice. Room cleaners did a great job. We were just far enough from the commercialized area in Ouahu that we ennoyed the quiet hotel but walk .6 miles and you were in the heart of it all. We used Tom, ro make arrangements and adventures. He was knowledgeable and bellful in every way. We missed out on haveing a hot tub or pool, but the ocen was so close to our hotel it made it all ok.
Stayed 7 nights in Mar 2020

3/5 Okay

Traveled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities
We love the location. the facility is tired. Cobwebs in our room and he vent over the shower had funk in it. Mai Tai's were very good.
Stayed 4 nights in Mar 2020

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great resteraunt. The property does sit on the beach so there is no walk to get there. The rooms are smaller than they appear in the photos.
Stayed 2 nights in Mar 2020
LEFT_FULLBLEED_ONE_HALF

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