10/10 Excellent
David
Traveled with partner
Oct 21, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 4th stay at the Hyatt Regency Waikiki and my wife and I have enjoyed all of our stays here. Great location, great staff and given it's design, there was many options for great views of Waikiki. Yes, many of the rooms are showing their age but it appears they are slowly being remodeled.
We would like to thank all the staff including the front desk, housekeeping and at the Regency Lounge. Jaimie who helped us check in was very helpful and kind. At the Regency Lounge, we had appreciated the whole team's professionalism and service, including: Neil, Mark, Cris, Kealoha, Conner, Tiffany, Emiko and Yuki. You all made our trip wonderful and we look forward to coming back.
Globalist benefits were recognized and we were upgraded to a high floor, ocean front room, club access, and more.
We had two minor hiccups that were not the hotels fault but they did address immediately (thank you Security team).
Valet parking was smooth but pricey and the team up front were fast, friendly and helpful (thank you Frank).
We will be returning and always looking forward to our trip here.
David
Stayed 1 night in Oct 2024