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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property

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Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
View from room
Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Breakfast available

Explore the area

Map
93 Banyan Dr, Hilo, HI, 96720
  • Coconut Island Park
    ‪8 min walk‬
  • Port of Hilo
    ‪3 min drive‬
  • University of Hawaii at Hilo
    ‪5 min drive‬
  • Hilo, HI (ITO-Hilo Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

  • 369 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub) | In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

  • 369 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Suite, 1 Bedroom, Non Smoking (with Soaker Tub) | Living area | 48-inch LCD TV with cable channels, TV

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

  • 550 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (KAMEHAMEHA)

In-room safe, desk, free cribs/infant beds, free WiFi

Suite, 2 Bedrooms (KAMEHAMEHA)

  • 1142 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Corner)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Corner)

  • 341 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Ocean View

  • 298 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area | 48-inch LCD TV with cable channels, TV

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

  • 742 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

  • 369 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

  • 369 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

  • 298 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront

View from room

Room, 1 King Bed, Lanai, Oceanfront

  • 369 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View | In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Ocean View

  • 298 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

  • 298 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

  • 369 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

  • 330 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Hotel in Keaukaha
Catch some rays at the beach, practice your swing at Grand Naniloa Hotel Hilo - a Doubletree by Hilton's onsite golf course, or enjoy snorkeling. Weekly housekeeping is available.
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered weekly and microwaves can be requested. Housekeeping is provided on a limited basis.

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a golf course, Grand Naniloa Hotel Hilo - a Doubletree by Hilton features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. Event facilities measuring 11001 square feet (1022 square meters) include conference space. This beach hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Grand Naniloa Hotel Hilo - a Doubletree by Hilton has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Ka Lihikai Restaurant - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 13 to 25 for adults and USD 6 to 10 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Ka Lihikai Restaurant

Things to do

  • 24-hour gym
  • 9-hole golf course
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Golf
  • Golf carts
  • Golf driving range
  • Helicopter/airplane tours
  • Kayaking
  • Outdoor pool
  • Pro golf shop
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,001 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1960
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 46.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 13 to 25 for adults, and USD 6 to 10 for children
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 609 out of 1236 reviews
Rating 8 - Good. 304 out of 1236 reviews
Rating 6 - Okay. 172 out of 1236 reviews
Rating 4 - Poor. 81 out of 1236 reviews
Rating 2 - Terrible. 70 out of 1236 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ann

Traveled with family
Liked: Staff & service, amenities
Loved open air lobby & great check in service from Rae (she was super kind). Room service was really good as well. The hotel needs some cosmetic love - lots of chipped paint in section near Room 602.
Stayed 1 night in Jan 2025

10/10 Excellent

Kelly

Stayed 1 night in Jan 2025

8/10 Good

Marjorie, West Springfield

Stayed 2 nights in Dec 2024

8/10 Good

Peiyue, Northville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I decided to stay at Grand Naniloa Hotel Hilo after seeing so many positive recommendations on social media, and we were excited to try it out. The atmosphere is really nice, and it’s super close to the ocean, which makes for some beautiful views. The location is great and the hotel itself has a nice vibe. However, there were a couple of downsides. First, they only offer valet parking, which wasn’t super convenient for us. I’m not exactly looking for valet service, especially when we’re just renting a car, and I much prefer free parking on-site. Plus, the valet parking was pretty pricey. The bigger issue for us was that both my wife and I broke out in hives during our stay. The room felt very humid and damp, and we weren’t really comfortable with the high moisture in the air. Our allergies got much better the day we checked out, so while I’m not blaming the hotel entirely (there are many possible allergy triggers), I do think the humidity might’ve been a factor. Overall, it’s a beautiful place with a lot to offer, but the parking situation and humidity were not ideal for us.
Stayed 1 night in Dec 2024

6/10 Okay

Stacia

Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and tired place
Small rooms! Had to sit in the edge of the bed to see the ocean. Dated and tired. Staff was nice. Blackold in AC vent.
Stayed 11 nights in Dec 2024

6/10 Okay

Danielle

Traveled with family
Hotel is worn down. Loud. Valet parking only option is very inconvenient.
Stayed 2 nights in Dec 2024

8/10 Good

Saravanan

Stayed 1 night in Dec 2024

10/10 Excellent

Igoris

Liked: Cleanliness, staff & service, property conditions & facilities
I mentioned that before
Stayed 13 nights in Dec 2024

6/10 Okay

Paul

Traveled with family
Liked: Amenities
Trying not to be overly critical, as we really did enjoy Hiking & our stay here very much. This is a potentially very nice property & excellent location/view, but still needs significant repairs to bring up it's value compared to the cost the charge. Hilton is running this property significantly understaffed, which is stressful for bothering guests & the staff working there & trying their best. We chose to have our room cleaned every other day to be more environmentally friendly, but our room actually never got serviced, even just to bring fresh towels, until we went and made multiple requests to the front desk. Further, there usually only seemed to be one working elevator out of three on our tower, & it was usually busy with staff taking things up & down, making very long waits for hotel guests. Fortunately, since we were only on the 3rd floor, it was usually easier to take the stairs (except when moving luggage). Also, there seemed to be more than typical up charges for parking, resort fees, etc, etc, making the stay even more expensive than expected. Again, for these prices, you would definitely expect better.
Stayed 4 nights in Dec 2024

6/10 Okay

Yael, San Francisco

Traveled with family
Liked: Cleanliness, staff & service
Only two elevators are operational. Food at the resort is not great and expensive. Grounds are beautiful but building is showing signs of wear. Overall nice hotel, probably one of the best options in Hilo, but definitely over overpriced.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jill

Stayed 3 nights in Dec 2024

2/10 Terrible

Vamshi

Disliked: Staff & service, property conditions & facilities
Can't even park your own/rental car without paying for mandatory valet service. No safe drinking water supplied, no safe drinking water fountains unlike other Hawaiian resorts despite ice machines present on every floor. Room service charged excessive amounts for bottled water. Food delivery from the lone restaurant on the premises to the rooms charged exorbitant amounts on top of the already pricey rates at the restaurant. Staff quite unhelpful right from check-in, they couldn't care less if they tried! One out of three elevators/lifts out of service. The remaining 2 were so slow that almost missed our Uber while checking out. This could all fly if the room rate were reasonable which were horrendously high for what we got. The bathtub would fill up with water an inch high once the shower was on for less than 5 minutes. If any of us were present in the room when housekeeping arrived, they would decline to make beds or do any other service apart from giving us fresh towels, take away the old ones and take our trash. They would not even enter the room and expected us to hand everything to them while they stood outside in the corridor!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Rajiv

Stayed 3 nights in Dec 2024

8/10 Good

Raynard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is only valet service for parking otherwise there was street parking. Wish there were parking on site especially for handicap parking.
Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilo Happiness
Loved the proximity to the ocean and it's more calmer vibe on the island in general. The hotel was close to a lot of excellent tours and restaurants
Stayed 2 nights in Dec 2024

10/10 Excellent

Josi

Stayed 2 nights in Dec 2024

10/10 Excellent

Criselda

Stayed 4 nights in Nov 2024

10/10 Excellent

Kamran, Poway

Great hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

srinivas

Stayed 3 nights in Dec 2024

10/10 Excellent

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was welcoming. The rooms were nice. The view was amazing.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ambuj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Pat

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jeffrey

Stayed 4 nights in Dec 2024

4/10 Poor

Iftekhar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Even though location was perfect the property needs renovation. Room had small cockroaches.
Stayed 2 nights in Dec 2024

10/10 Excellent

Odel, Fort Lauderdale

Traveled with family
Liked: Cleanliness, staff & service, amenities
Older but nice.
Stayed 1 night in Dec 2024