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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)
View from room
Outdoor pool, open 8:00 AM to 10:00 PM, cabanas (surcharge)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Gym

Explore the area

Map
93 Banyan Dr, Hilo, HI, 96720
  • Naniloa Country Club
    2 min walk
  • Liliuokalani Park and Gardens
    8 min walk
  • Coconut Island Park
    8 min walk
  • Hilo, HI (ITO-Hilo Intl.)
    8 min drive

Room options

View all photos for Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

  • 369 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

  • 369 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Eco-friendly toiletries, hair dryer, towels

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

  • 550 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (KAMEHAMEHA)

In-room safe, desk, free cribs/infant beds, free WiFi

Suite, 2 Bedrooms (KAMEHAMEHA)

  • 1142 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Corner)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Lanai, Oceanfront (Corner)

  • 341 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

Eco-friendly toiletries, hair dryer, towels

Room, 2 Queen Beds, Non Smoking, Ocean View

  • 298 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area | 48-inch LCD TV with cable channels, TV

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

  • 742 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

  • 369 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

  • 369 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Non Smoking

  • 298 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront

View from room

Room, 1 King Bed, Lanai, Oceanfront

  • 369 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Non Smoking, Ocean View

  • 298 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

  • 298 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

  • 369 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

In-room safe, desk, free cribs/infant beds, free WiFi

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

  • 330 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Hotel in Keaukaha
Catch some rays at the beach, practice your swing at Grand Naniloa Hotel Hilo - a Doubletree by Hilton's onsite golf course, or enjoy snorkeling. Weekly housekeeping is available.
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered weekly and microwaves can be requested. Housekeeping is provided on a limited basis.

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a golf course, Grand Naniloa Hotel Hilo - a Doubletree by Hilton features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities consist of a business center and a meeting room. Event facilities measuring 11001 square feet (1022 square meters) include conference space. This beach hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Grand Naniloa Hotel Hilo - a Doubletree by Hilton has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Ka Lihikai Restaurant - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Valet parking on site (USD 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 13 to 25 for adults and USD 6 to 10 for children
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Ka Lihikai Restaurant

Things to do

  • 24-hour gym
  • 9-hole golf course
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Golf
  • Golf carts
  • Golf driving range
  • Helicopter/airplane tours
  • Kayaking
  • Outdoor pool
  • Pro golf shop
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,001 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1960
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 46.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 13 to 25 for adults, and USD 6 to 10 for children
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 580 out of 1205 reviews" "
Rating 8 - Good. 306 out of 1205 reviews" "
Rating 6 - Okay. 158 out of 1205 reviews" "
Rating 4 - Poor. 91 out of 1205 reviews" "
Rating 2 - Terrible. 70 out of 1205 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

chongmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view ! Loved walking to gardens and conscience of the location
Stayed 1 night in Sep 2024

10/10 Excellent

Norlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and staff.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

YUBIN

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Overall the hotel was amazing! Staff was welcoming, friendly and accommodating. The location on the bay was gorgeous! The two structures on each side of the hotel were rundown, condemned and caused concern for safety
Stayed 3 nights in Sep 2024

8/10 Good

Tim

Traveled with partner
Liked: Cleanliness, staff & service
It was our first time to Hilo, HI. We wanted a nice place to relax. This was the place. The staff, food and drinks at the hotel were great. We had a beautiful ocean front room. They even had a wonderful live Hawaiian band that played music in the bar area in the evenings.
Stayed 5 nights in Sep 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff very helpful — especially Aisha.
Stayed 4 nights in Sep 2024

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to post up and have fast drivable access to Hilo. The on-site restaurant is good and the beds are comfortable
Stayed 1 night in Sep 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I was debating on how many stars to give. It definitely doesn’t deserve 5 stars. The place is worn down even though they keep the outside looking nice. They have a nice gift shop. They have good food. They also offer rentals for things like kayaks and snorkels. My problem is it said it was pet friendly and they charge you a fee for a pet friendly room. They charge a $250 nonrefundable deposit on top of that. They charge $25 for vallet parking. Charge for various other things that typically are included with a room. The rooms are definitely outdated so it doesn’t feel clean even though it is. The area around the hotel seems to have a lot of sketchy people. If you are a smoker there is only one area and you have to stand in the direct sun. The workers are very nice. It’s not worth the cost.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom sliding door was broken and would not close properly. The room is weathered and outdated. The sliding gl
Stayed 5 nights in Aug 2024

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hilo has to offer.
Stayed 1 night in Aug 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good restaurant, live music
Stayed 2 nights in Aug 2024

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent service.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sapan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a great location in Hilo with a nice view.
Stayed 1 night in Aug 2024

8/10 Good

reinaldo, Oakland Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and attention of the workers 1A
Stayed 4 nights in Aug 2024

10/10 Excellent

Linda

Stayed 3 nights in Jul 2024

2/10 Terrible

Heng

Disliked: Staff & service, property conditions & facilities
All parking spots assigned as valet, leaving guests no option but to valet. Staff was unfriendly, I requested late checkout and found a staff member in my room as I came back. The staff did not even acknowledge me and just stormed out of the room.
Stayed 4 nights in Aug 2024

4/10 Poor

Jason

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

GENTRY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was to small.
Stayed 2 nights in Aug 2024

4/10 Poor

Keely

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom was dirty. It had hairs on the floor. The building is run down but the staff was awesome and the location was beautiful. It is valet parking only on the property which gets very expensive if you come and go a lot. The fire alarm was set off at 615am and we had to evacuate. It was a false alarm but an elderly woman fell down the stairs during the evacuation and needed an ambulance. For $450 a night, I expected a bit more upkeep and cleaning.
Stayed 1 night in Aug 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swam with 4 Ohu (sea turtles) at dock in am w high tide, was incredible and water very safe w little current. You can float for days and dont forget to dive off the walkway to right of dock, just walk carefully across rocks as they can be very slippery when wet. Aloha!
Stayed 4 nights in Aug 2024

10/10 Excellent

SEBASTIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

samuel, marina del rey

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had mechanical issues with its water pressure booster pump making the room uninhabitable due to noise. It sounded like a jackhammer next door, waking us up. The hotel pretended the problem did not exist. We showed them a video. And then they told us it would be fixed by the next evening. It was not. When we insisted they switch our rooms, they downgraded us from a full oceanfront with lanai to partial oceanfront without a lanai. The “compensation” they provided did not cover the price difference between the rooms classes.
Stayed 2 nights in Aug 2024