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Best Western Hickory

2.5 star property

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Photo gallery for Best Western Hickory

Restaurant
Reception
Lobby
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Gym
  • 24/7 front desk
  • Pet friendly
$133
includes taxes & fees
Sep 6 - Sep 7

Explore the area

View in a map
1520 13th Avenue Dr SE, Hickory, NC, 28602
  • Hickory Metro Convention Center
    ‪6 min walk‬
  • Valley Hills Mall
    ‪10 min walk‬
  • Lenoir-Rhyne University
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(11 reviews)
  • Sleeps 4
  • 2 Double Beds

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About this property

Best Western Hickory

Hickory hotel with outdoor pool
This hotel features an outdoor pool, a 24-hour fitness center, and a poolside bar. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
Best Western Hickory offers 118 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

This Hickory hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Best Western Hickory features an outdoor pool and a 24-hour fitness center. A poolside bar is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a vending machine, dry cleaning/laundry services, and express check-out. Complimentary self parking is available on site, along with a car charging station.

Best Western Hickory has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A poolside bar

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Pool hoist on site
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 100% renewable energy
  • 2 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 00.00 per stay (rates may vary)
  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Hickory Hotel
Best Western Hickory
Best Western Hickory Hotel
Best Western Hickory Hickory
Best Western Hickory Hotel Hickory

Best Western Hickory Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 412 out of 900 reviews
Rating 8 - Good. 305 out of 900 reviews
Rating 6 - Okay. 107 out of 900 reviews
Rating 4 - Poor. 42 out of 900 reviews
Rating 2 - Terrible. 34 out of 900 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

John

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

WILL, chesapeake

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was very noisy being it’s right on the highway. My biggest gripe would be the continental bkfst was very limited. Best Western usually does a lot better.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, the bed was comfortable, the check in was very good and the staff were very friendly. There are 2 reasons I did not give 5 stars. The water pressure was not good and there was a “party” in the parking lot right outside of our room that kept me up later than I would have liked.
Stayed 1 night in May 2025

6/10 Okay

sunny

Traveled with family
Disliked: Cleanliness

Disappoint stay not worth price

Check-in was smooth, which was probably the best part of our stay. Unfortunately, it all went downhill from there. The hotel is right next to the interstate, and we heard traffic noise all night long — definitely not restful. The room itself was a disappointment. The floors were dirty, the chairs were stained and nasty, and the door had to be kicked open just to get in — not ideal for a woman over 50 dealing with extra weight. That alone was embarrassing and unsafe. To make things worse, the pool was unavailable (no explanation given), and the complimentary popcorn at check-in was stale. Room service tried to come into the room at 10 a.m., even though check-out was listed as 12 — not okay after the restless night I had. Parking was terrible; we had to park far from the room, and the steps weren’t anywhere close. Honestly, we didn’t even try the free breakfast after all that. At $140 a night, this was a massive overcharge for what felt like a 2-star experience at best. Overall, I’m really sad and frustrated with our stay. I would not recommend this hotel unless serious improvements are made. The rates were higher because there are a lot of other hotels within walking distance of this one that are better and worth the price.
Stayed 1 night in May 2025

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service
Remodeled and very comfortable
Stayed 10 nights in May 2025

10/10 Excellent

Sara

Stayed 2 nights in May 2025

6/10 Okay

Bruce

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was well worn and dated. Bathroom was cold. Beds where old. Not a good stop for us.
Stayed 1 night in May 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and beds comfotable. Had a lttle problem in getting door latch to release.
Stayed 1 night in May 2025

8/10 Good

Linda

Stayed 1 night in Apr 2025

4/10 Poor

Taliah

Traveled with group
Liked: Staff & service
the property was nice, but we struggled to get i. our door using the key and there were 2 dirty towels when we walked in
Stayed 1 night in Apr 2025

2/10 Terrible

Matt

Disliked: Property conditions & facilities, room comfort

Not what I paid for

Paid for a queen. Got a full with no option to get what I paid for. Used a cot.
Stayed 1 night in Apr 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
All good except no hair dryer
Stayed 1 night in Apr 2025

10/10 Excellent

Keith

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room and very clear 😁
Stayed 1 night in Apr 2025

2/10 Terrible

Steven

Poor service room smelled like cigarette smoke
Stayed 1 night in Apr 2025

4/10 Poor

Abigail

Business traveler
Disliked: Property conditions & facilities

Black mold & outdated.

Super outdated. Hairs in the tub. Black mold on the ceiling. Def needs to be upgraded and cleaned better.
Stayed 2 nights in Apr 2025

10/10 Excellent

vickie

Stayed 1 night in Apr 2025

10/10 Excellent

Nathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nicolas

Liked: Staff & service
Add different kind of food
Stayed 1 night in Apr 2025

10/10 Excellent

elias

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service
Stayed 2 nights in Apr 2025

6/10 Okay

Cynthia

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The first thing that hit us when we walked into our room was the smell. It was either a pet smell or carpet that was left damp and didn't dry well at some point. I'm voting on the pet smell because a guest was checking in next to us with a dog and needed a one of their pet friendly rooms, which are the ones on the lower level on the back side of the property. That was where our room was located. There was mold up on the ceiling in the corners of the bathroom. The room really needed a complete update (no USB ports at all!) as well as a better paint job as the corners of the walls were maybe painted by a 5 yr old. I will say that the desk employee was friendly and when he noticed I used a cane he saw that our room was on the 2nd floor and there were no elevators. So, he moved us to a lower-level room. Hence the room in the pet friendly hallway. I couldn't find a room at any other hotel, so I took a chance on this one. Won't be selecting Best Western again.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised

Love the decor. Clean room. Very comfortable bed. Clean bathrooms (in room and lobby). Very friend staff. Cute lounge area. Good, quick, grab-breakfast selection.
Stayed 1 night in Mar 2025

2/10 Terrible

Jamie

Stayed 1 night in Mar 2025

10/10 Excellent

Marissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Antuane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great, check in was smooth. The room was clean and the bed was comfortable
Stayed 1 night in Mar 2025