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Four Points By Sheraton Heyuan Resort

4.0 star property

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Photo gallery for Four Points By Sheraton Heyuan Resort

View from property
Premium bedding, down comforters, in-room safe, individually decorated
Meeting facility
Premium bedding, down comforters, in-room safe, individually decorated
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
Wandong, Gaopugang, Heyuan, Yuancheng, 517000
  • Asia Di Yigao Fountain
    ‪4 min drive‬
  • Heyuan Culture Square
    ‪5 min drive‬
  • Heyuan Dinosaur Museum
    ‪9 min drive‬

Room options

View all photos for Room, 2 Double Beds, View

Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, individually decorated

Room, 2 Double Beds, View

  • 431 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed, Mountain View

Room, 1 King Bed, Mountain View | Premium bedding, down comforters, in-room safe, individually decorated

Room, 1 King Bed, Mountain View

  • 646 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Premium bedding, down comforters, in-room safe, individually decorated

Room, 1 King Bed, Lake View

  • 646 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Premium bedding, down comforters, in-room safe, individually decorated

Room, 2 Double Beds, Mountain View

  • 646 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Lake View

Room, 2 Double Beds, Lake View | Premium bedding, down comforters, in-room safe, individually decorated

Room, 2 Double Beds, Lake View

  • 646 sq ft
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Resort View

Room, 2 Double Beds, Resort View | Premium bedding, down comforters, in-room safe, individually decorated

Room, 2 Double Beds, Resort View

  • 431 sq ft
  • Resort view
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, Multiple Beds, Resort View

Room, Multiple Beds, Resort View | Premium bedding, down comforters, in-room safe, individually decorated

Room, Multiple Beds, Resort View

  • 431 sq ft
  • Resort view
  • Sleeps 3
  • 2 King Beds

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Premium bedding, down comforters, in-room safe, individually decorated

Family Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Four Points By Sheraton Heyuan Resort

4-star hotel in Yuancheng District
2 restaurants, an outdoor pool, and a 24-hour health club are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is available on request.
Four Points By Sheraton Heyuan Resort offers 290 air-conditioned accommodations with iPod docking stations and safes. These individually decorated accommodations include desks. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Four Points By Sheraton Heyuan Resort features an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. This 4-star property offers access to a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 43056 square feet (4000 square meters) include conference space. This business-friendly hotel also offers a library, a vending machine, and tour/ticket assistance. Complimentary self parking is available on site.

Four Points By Sheraton Heyuan Resort is a smoke-free property.

Local cuisine breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Miyabi - This restaurant specializes in Japanese cuisine and serves lunch and dinner.
The Eatery - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Jiayuan - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:30 AM for a fee: CNY 128 for adults and CNY 64 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Jiayuan
  • Miyabi
  • The Eatery

Things to do

  • 24-hour health club
  • Library
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43,056 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV
  • iPod dock

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board on request
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately CNY 128 for adults and CNY 64 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Four Points Sheraton Heyuan Resort
Four Points Sheraton Heyuan
Four Points By Sheraton Heyuan
Four Points By Sheraton Heyuan Resort Hotel
Four Points By Sheraton Heyuan Resort Heyuan
Four Points By Sheraton Heyuan Resort Hotel Heyuan

Four Points By Sheraton Heyuan Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 16 reviews
Rating 8 - Good. 5 out of 16 reviews
Rating 6 - Okay. 2 out of 16 reviews
Rating 4 - Poor. 2 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

6/10 Okay

PHILLIPS

Stayed 1 night in Mar 2024

4/10 Poor

ICHEN

Stayed 3 nights in Oct 2023

10/10 Excellent

Chenche

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Sik Kwan

Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Thomas kin ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Y一←

'不错 一
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

性價比平平的度假村

有規模的度假村，硬體維持的挺好的 服務人員有熱忱但很明顯地不熟悉整體 入門等級的房間沒有浴缸對於度假型的酒店來說是個敗筆 外圍的餐廳沒有特色
Stayed 1 night in May 2019

4/10 Poor

joohyun

Disliked: Room comfort

말만 쉐라톤

주위에 아무것도 없음 호텔내 음식점 일찍 문닫음 맛없음 온천 수영복 입고 입장가능 ,말로만 있는 헬스장 , 말만 쉐라톤 실제는 모텔
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

還會再來

非常好，一定會再來，溫泉水是真的，地方好靚
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店區很大,充滿歐洲山城小鎮色彩,拍照留念很美.

酒店距離河源市舊城區有幾十公里,乘計程車看錶計剛好九十元.我們住一晚帶温泉池房間,小朋友泡的很開心.洒店温泉區,有很多温泉池,水質好,泡得舒服.酒店區有幾家餐廳,中西日式都有,我們選了╴家中餐廳,吃當地客家菜,味道不錯
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店保安部卢明燕服务态度很好

很舒服，服务很好，保安部卢明燕服务态度很好，对人很热心，还根据小朋友的情况，帮忙推荐游玩行程，还有优惠的票务。
Stayed 1 night in Jul 2018

2/10 Terrible

wuhua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常差

非常差，完全不值这个价格，服务也差，白天竟然不打扫整理房间，投诉后大堂经理还认为是我们自己回来后弄脏的，这个庄园也没啥玩的，华而不实。
Stayed 2 nights in Feb 2018

8/10 Good

suk han Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

hotel with good service

the service for this hotel is super good. The staffs are very nice. But some facilities are not yet ready to customers, and there are many constructions, so dusty! But really good hotel!