8/10 Good
John
Aug 26, 2024
Liked: Cleanliness, amenities
Spectacular castle set in beautiful surroundings however I'm afraid I came away a little disappointed. Lots of cobwebs in our room and the in room furniture was in need replacing. This was a theme which repayed throughout the hotel. There was real lack of attention to detail. The other issue was the staff- with the exception of two waiters and one fron of house , they generally seem to lack enthusiasm for the role and paid little attention to the guests. I feel more training is needed in this area. If they can sort thisbissue out and begin replacing the old worn furniture then they a far more likely to see more guests returning.
John
Stayed 1 night in Aug 2024