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Metropole Urban Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Metropole Urban Hotel

Deluxe Room with Balcony and City View | View from room
Front of property
Triple Room, City View | Minibar, in-room safe, individually decorated, individually furnished
Exterior
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
Agia Aikaterini Square, Heraklion, 71201
  • Morosini Fountain
    3 min walk
  • Lions Square
    4 min walk
  • St. Mark's Basilica
    4 min walk
  • Heraklion (HER-Nikos Kazantzakis)
    14 min drive

Room options

View all photos for Deluxe Room with Balcony and City View

Deluxe Room with Balcony and City View | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room with Balcony and City View

  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room with Balcony and City View

Superior Room with Balcony and City View | Minibar, in-room safe, individually decorated, individually furnished

Superior Room with Balcony and City View

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Connecting Rooms with Balcony and City View

Superior Connecting Rooms with Balcony and City View | Minibar, in-room safe, individually decorated, individually furnished

Superior Connecting Rooms with Balcony and City View

  • 366 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room with City View

View from room

Standard Room with City View

  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite with Outdoor Jetted Tub and Side Sea View

Junior Suite with Outdoor Jetted Tub and Side Sea View | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite with Outdoor Jetted Tub and Side Sea View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Triple Room, City View

Triple Room, City View | Minibar, in-room safe, individually decorated, individually furnished

Triple Room, City View

  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Economy Room

Economy Room | Minibar, in-room safe, individually decorated, individually furnished

Economy Room

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Room

Dom Boutique Hotel

Free WiFi
Air conditioning
Gym
Bar
4.7 out of 5, Exceptional, (247)
The price is $101
per night
$118 total
includes taxes & fees
Dec 9 - Dec 10
Dom Boutique Hotel

About this property

Metropole Urban Hotel

4-star Heraklion hotel walkable to Morosini Fountain
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a meeting room.
Metropole Urban Hotel offers 24 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 43-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Heraklion hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Heraklion hotel also offers tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby.

Metropole Urban Hotel is a smoke-free property.

Metropole Urban Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Greek, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 15 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Elevator
  • Tile flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 7.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 15 per day (656 ft away)
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Metropole Heraklion
Metropole Heraklion
Hotel Hotel Metropole Heraklion
Heraklion Hotel Metropole Hotel
Metropole
Hotel Hotel Metropole
Hotel Metropole
Metropole Urban Hotel Hotel
Metropole Urban Hotel Heraklion
Metropole Urban Hotel Hotel Heraklion

Metropole Urban Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 150 out of 209 reviews" "
Rating 8 - Good. 43 out of 209 reviews" "
Rating 6 - Okay. 12 out of 209 reviews" "
Rating 4 - Poor. 3 out of 209 reviews" "
Rating 2 - Terrible. 1 out of 209 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Amazing view Very good breakfast Friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Sylvain

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was great with a large terrace with a view of the plaza and nearby church! Would definitely recommend!
Stayed 1 night in Jul 2024

10/10 Excellent

Elefteria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were an absolute pleasure! Service above & beyond. Close to all shops, cafes, tavernas. An absolute delight. Would definitely recommend to all. Service was amazing.
Stayed 3 nights in Jul 2024

10/10 Excellent

Aristotle

Liked: Cleanliness, staff & service, property conditions & facilities
Great locale, clean efficient rooms
Stayed 1 night in Jul 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the rooftop suite with hot tub for our honeymoon. The room and hotel was beautiful, provided breakfast was delicious, and the staff were very helpful. The location award also excellent and close to many shops and restaurants. The only issues we had were related specifically to the suite; we almost had to go to the hospital as the balcony seemed as though it had not been cleaned, was extremely muddy and got very slippery after using the hottub just once, resulting in my partner falling and hitting her head quite severely. The hottub also did not get cleaned once and was unusable by the third day as it smelled terrible.
Stayed 4 nights in Jul 2024

2/10 Terrible

Krista

Stayed 4 nights in Jul 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the area and nice restaurant downstairs. There’s a charming church close by.
Stayed 1 night in Jun 2024

10/10 Excellent

ANNA, ZAPOPAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantástica ubicación. Habitaciones limpias, nuevas y amplias. Cuarto de baño muy grande y una ducha excepcional. Cómodas las camas y las almohadas una delicia. Se agradece un lugar así para poder descansar en los viajes 🙏
Stayed 1 night in Jul 2024

10/10 Excellent

Reed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and very clean.
Stayed 1 night in Jul 2024

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great City centre location.
Stayed 1 night in Jul 2024

10/10 Excellent

william

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely little hotel right around a square with cafes. Clean rooms and great staff
Stayed 1 night in Jul 2024

8/10 Good

Liza

Stayed 2 nights in Jul 2024

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and location is walkable. Parking may be difficult to find around peak time but overall very enjoyable stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is relaxed and customer service is very good. Well set-up rooms.
Stayed 1 night in Jun 2024

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within easy walking distance of everything. Very clean, with helpful staff and we had a lovely little balcony overlooking the square and the basilica. Very convenient little mini market (Zervakis) nearby for essentials and close to plenty of restaurants as well as the market and shops.
Stayed 7 nights in May 2024

10/10 Excellent

Kishore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metropole Urban Hotel is conveniently located close to many restaurants, shopping and tourist attractions. Staff are polite and excellent in giving the information , booking taxi service, car rental. We definitely recommend to friends and family.
Stayed 2 nights in Jun 2024

10/10 Excellent

Prithvi, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

magda

Traveled with family
Liked: Amenities, property conditions & facilities
the room was very comfortable and the area was central to everything we needed. above all else the staff from morning through evening were all incredibly friendly and helpful
Stayed 3 nights in May 2024

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located hotel. The room was very clean and comfortable. Great views of the cathedral from the room.
Stayed 1 night in May 2024

10/10 Excellent

Shannon

Stayed 2 nights in May 2024

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great city-center location.
Stayed 2 nights in May 2024

10/10 Excellent

Yoshiko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with this hotel at the center of Heraklion. We had a balcony to overlook a plaza and churches, there were tons of restaurants, bars, cafe's, stores and bus stops just a few minutes' walk, and it was very close to the downtown area. Even parking was not bad - we found a 24-hour public parking close by. Our room was cozy and quiet with a large bed, and a clean bathroom that had no water leak (happens often in abroad). The staff were nice and helpful We tried the restaurants they recommended and we liked all of them. The only thing was the quality of breakfast served by the "Hacienda" cafe in the hotel building. The food in buffet was mostly dried and cold including coffee probably because they are prepared all at once. Well breakfast came "free", but we usually understand that it is included in the hotel fee. Anyways, besides that our stay was wonderful. We will definitely go back there.
Stayed 5 nights in May 2024

6/10 Okay

Rene

Liked: Amenities, property conditions & facilities
For the price paid (250$ for 2 nights) and the 4 star category I found the hotel did not fully live up to that. Positive things were: rooms as photographed with modern interior and comfy mattress, nice lighting in the room and location is very central, 24 hr reception, I was not charged for the water I took from the mini bar when checking out Negative things: lots of smaller issues with cleanliness especially in the bathroom that show lack of attention to detail, shower and bathroom seemed a bit weirdly engineered, breakfast was not good and service at breakfast was pretty much non-existent Note: while the location is central and nice with the church in front, it can get noisy as children were playing around and the area is very lively. This is something to consider if you’re noise-sensitive
Stayed 2 nights in May 2024

10/10 Excellent

millicent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and price! Reminded me of an American hotel. Very spacious room!
Stayed 1 night in Mar 2024

10/10 Excellent

Su

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
from the balony, you can see the church and square, very beautiful view!
Stayed 1 night in Feb 2024