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Overview of Kastro Hotel

Photo gallery

Terrace/Patio
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board
In-room safe, desk, soundproofing, iron/ironing board

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Air Conditioning
  • Laundry
  • Free WiFi
  • Breakfast included
  • Restaurant
  • Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationMonastery of St. Peter and St. Paul2 min walk
    Popular LocationHeraklion Loggia3 min walk
    Popular LocationHeraklion Town Hall3 min walk
    AirportHeraklion (HER-Nikos Kazantzakis)5 min drive

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About this area

Heraklion

Located in Heraklion, Kastro Hotel is in an area with good shopping. Historical Museum of Crete and Natural History Museum of Crete are cultural highlights, and some of the area's attractions include Watercity Waterpark and Dinosauria Park. Looking to enjoy an event or a game while in town? See what's happening at Freedom National Stadium or Theodoros Vardinogiannis Stadium. Guests appreciate the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Monastery of St. Peter and St. Paul - 2 min walk
  • Heraklion Loggia - 3 min walk
  • Heraklion Town Hall - 3 min walk
  • Morosini Fountain - 4 min walk
  • St. Titus Church (Agios Titos Cathedral) - 4 min walk

Getting around

  • AirportNikos Kazantzakis Airport (HER) - 5 min drive

About this property

Kastro Hotel

A restaurant, a bar/lounge, and a coffee shop/café are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include conference space, dry cleaning, and a 24-hour front desk. All 39 soundproofed rooms provide free WiFi, free wired Internet, and room service. For a bit of entertainment, guests will find flat-screen TVs with satellite channels, and other amenities include balconies and refrigerators.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Parking nearby: EUR 7 per day

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • Elevator
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • German
  • Greek

Business services

  • 1 meeting room
  • Conference space

Outdoors

  • Terrace

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Free cribs/infant beds
  • Linens

Bathroom

  • Bathroom (partially open)
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable/satellite channels
  • Flat-screen TV

Food and drink

  • Refrigerator

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in from 1:30 PM - 5:30 AM
Express check-in

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.50 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Nearby parking fee: EUR 7 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 1039K013A0004400

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
4.3
Excellent
5 - Excellent
215
4 - Good
191
3 - Okay
42
2 - Poor
4
1 - Terrible
4

4.5/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time in Heraklion and we didn't have to think twice where we would sleep. The hotel has great location inmidst the city centre with lively streets and uncountable eateries just around the corner but in a small quiet sidestreet at the same time. The breakfast is good and diverse, the staff competent and polite and the rooms clean. Great value for money.
Stayed 1 night in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I checked in, my stay was so so wonderful. The staff are exceptional and the location is perfect! The bed was super comfortable and the ammenities brand new.
Stayed 4 nights in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a lovely and welcomed stay at hotel Kastro that I extended my stay by another four days. The hotel is so well located and quiet. The bed is super comfortable and all amenities are modern. The staff above all are so friendly and helpful which makes all the difference!
Stayed 2 nights in Aug 2020

5/5 Excellent

Traveled with group, Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, amasing staff and was sad to move on.
Stayed 2 nights in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect find!
Very clean and great location. Would definitely stay here again.
Stayed 1 night in Aug 2020
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