5/5 Excellent
Murray
15 Feb 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Overview of Metropole Urban Hotel
Photo gallery
4.5/5 Wonderful
Guests rated this property 4.7/5 for cleanliness.
Popular amenities
- Free WiFi
- Breakfast included
- Air Conditioning
- Restaurant
- Bar
- Laundry
Cleaning and safety practices
- Cleaned with disinfectant
- Contactless check-in
- 24-hour vacancy between guest room stays
Explore the area
Agia Ekaterini Church2 min walk
St. Minas Cathedral2 min walk
Morosini Fountain4 min walk
Heraklion (HER-Nikos Kazantzakis)17 min drive
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About this area
Heraklion
Located in Heraklion, Metropole Urban Hotel is in the city center. Historical Museum of Crete and Natural History Museum of Crete are cultural highlights, and some of the area's notable landmarks include Venetian Walls and Heraklion Loggia. Don't miss out on a visit to Dinosauria Park. Guests love the hotel's central location.
View in a map
What's nearby
- Agia Ekaterini Church - 2 min walk
- St. Minas Cathedral - 2 min walk
- Morosini Fountain - 4 min walk
- St. Mark's Basilica - 4 min walk
- Heraklion Municipal Art Gallery - 4 min walk
Getting around
- Nikos Kazantzakis Airport (HER) - 17 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional sanitization guidelines of Health First (Greece)
Social distancing
Contactless check-in
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Parking nearby: EUR 8 per day
Food and drink
- Free buffet breakfast available daily 7:00 AM–10:30 AM
- 1 restaurant and 1 coffee shop/café
- 1 bar
- Room service available
- Coffee/tea in common area(s)
Family friendly
- Dry cleaning service
- Snack bar/deli
Conveniences
- Elevator
- Free newspapers in lobby
- Front-desk safe
Guest services
- 24-hour front desk
- Daily housekeeping
- Dry cleaning service
- Luggage storage
- Tour/ticket assistance
Languages spoken
- English
- French
- German
- Greek
- Italian
- Spanish
Business services
- 1 meeting room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
More
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Blackout drapes/curtains
- Linens
Bathroom
- Free toiletries
- Hair dryer
- Rainfall showerhead
- Shampoo
- Shower
- Toilet paper
- Towels
- Toothbrush and toothpaste
Entertainment
- 43-inch flat-screen TV
- Satellite channels
Food and drink
- Electric kettle
- Free tea bags/instant coffee
More
- Desk
- Individually decorated
- Individually furnished
- Iron/ironing board (on request)
- Laptop-friendly workspace
- Safe
- Slippers
Policies
Check-in
Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Special check-in instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Fees
You'll be asked to pay the following charges at the property:
- A tax is imposed by the city: EUR 3.00 per accommodation, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.
Optional extras
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Nearby parking fee: EUR 8 per day
- Late check-out fee: EUR 30 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 1101454
We should mention
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
4.5
Wonderful
4.7/5
Cleanliness
4.6/5
Staff & service
4.2/5
Amenities
4.6/5
Property conditions & facilities
4/5 Good
Nikolaos
10 Dec 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
5/5 Excellent
Georgi, San Francosco
Traveled with family
18 Oct 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
5/5 Excellent
Steven
11 Oct 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in Oct 2019
4/5 Good
Michael
11 Oct 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
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