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Overview of Galaxy Hotel Iraklio

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Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Balcony

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationKoubes11 min walk
    Popular LocationBembo Fountain11 min walk
    Popular LocationHeraklion Archaeological Museum13 min walk
    AirportHeraklion (HER-Nikos Kazantzakis)10 min drive

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About this area

Heraklion

Located in Heraklion, Galaxy Hotel Iraklio is in the city center and near the beach. Heraklion Archaeological Museum and Historical Museum of Crete are cultural highlights, and some of the area's notable landmarks include Morosini Fountain and Koules Fortress. Traveling with kids? Don't miss Dinosauria Park. Spend some time exploring the area's activities, including golfing and golf lessons. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Koubes - 11 min walk
  • Bembo Fountain - 11 min walk
  • Heraklion Archaeological Museum - 13 min walk
  • St. Mark's Basilica - 15 min walk
  • Heraklion Municipal Art Gallery - 15 min walk

Getting around

  • AirportNikos Kazantzakis Airport (HER) - 10 min drive

Restaurants

  • Per Se Lounge – Pool-view restaurant with a bar offering Mediterranean cuisine. Serves breakfast, brunch, lunch, dinner, and light fare daily. Kids' menu available.
  • Vetri Restaurant – Poolside restaurant offering Mediterranean cuisine. Serves breakfast, brunch, lunch, dinner, and light fare daily. Kids' menu available.
  • Per Se Bar – Pool-view lobby lounge offering Mediterranean cuisine. Serves breakfast, brunch, lunch, dinner, and light fare daily. Kids' menu available.

About this property

Galaxy Hotel Iraklio

Along with 2 restaurants, this hotel has a restaurant and an outdoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour health club, and a coffee shop/café. All 127 soundproofed rooms provide free WiFi, free wired Internet, and Select Comfort beds. Comforts include Egyptian cotton sheets and pillow menus, and guests will also appreciate thoughtful touches like espresso makers and bathrobes.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • Street parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: EUR 15.00 per person
  • 2 restaurants and 1 coffee shop/café
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Outdoor pool
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • In-room child care (surcharge)
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Greek
  • Italian

Business services

  • 9 meeting rooms
  • Computer station
  • Conference center (7535 square feet of space)

Outdoors

  • Outdoor furniture
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Linens
  • Pillow menu
  • Premium bedding
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 26-inch LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in from 3:00 PM - anytime
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for EUR 20 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 15.00 per person (approximately)
  • Airport shuttle fee: EUR 25 per vehicle (one-way)
  • Rollaway bed fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
4.6
Wonderful
5 - Excellent
639
4 - Good
251
3 - Okay
43
2 - Poor
11
1 - Terrible
7

4.7/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire place was very clean with updated fixtures. The front desk staff was amazing.
Stayed 1 night in Jul 2020

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

2/5 Poor

Traveled with family
Sad face IconDisliked: Cleanliness, room comfort
Dirty hotel but great location!
Couldn’t cater well for young children, the rooms were not cleaned well, (hair in the tub, hair on the new sheets, smelly stained carpets, with hair) Barley saw anyone smile!
Stayed 5 nights in Nov 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, Thoughtful 5-star Hotel
It is truly a 5-star hotel. Customer service is spot on, excellent. Thank you for a well done job.
Stayed 1 night in Oct 2019

5/5 Excellent

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. Staff members were friendly and helpful. Convenient location with modern facilities. Great breakfast.
Stayed 1 night in Oct 2019
LEFT_FULLBLEED_ONE_HALF

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