hotwire

Overview of Castello City Hotel

Photo gallery

Featured Image
Balcony
Hypo-allergenic bedding, memory foam beds, in-room safe, desk
Hypo-allergenic bedding, memory foam beds, in-room safe, desk
Hypo-allergenic bedding, memory foam beds, in-room safe, desk

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air Conditioning
  • Restaurant
  • Business Services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationVenetian Walls5 min walk
    Popular LocationKapetan Mihalis Korakas13 min walk
    Popular LocationHania Gate13 min walk
    AirportHeraklion (HER-Nikos Kazantzakis)17 min drive

Rooms are unavailable for your trip dates on Hotwire. Try new dates to check availability.

Change Search

About this area

Heraklion

Located in Heraklion, Castello City Hotel is in the business district and near the airport. Heraklion Museum of Religious Art and Historical Museum of Crete are cultural highlights, and some of the area's attractions include Natural History Museum of Crete and Watercity Waterpark. Traveling with kids? Consider Dinosauria Park, or check out an event or a game at Freedom National Stadium.
Popular Location

What's nearby

  • Venetian Walls - 5 min walk
  • Agia Ekaterini Church - 7 min walk
  • St. Minas Cathedral - 8 min walk
  • Kapetan Mihalis Korakas - 13 min walk
  • Hania Gate - 13 min walk

Getting around

  • AirportNikos Kazantzakis Airport (HER) - 17 min drive

Restaurants

  • The 5th floor – Ocean-view restaurant with a bar offering Greek cuisine. Serves breakfast, lunch, and dinner daily.

About this property

Castello City Hotel

This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/café. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a rooftop terrace, a 24-hour business center, and a conference center are onsite. All 68 soundproofed rooms feature free WiFi and memory foam beds. For a bit of entertainment, TVs come with digital channels, and guests can also appreciate conveniences like refrigerators and coffee makers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional sanitization guidelines of Health First (Greece)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Free nearby parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Free reception
  • Room service available
  • Coffee/tea in common area(s)

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Greek
  • Italian

Business services

  • 24-hour business center
  • 1 meeting room
  • Computer station
  • Conference center (70 square feet of space)

Outdoors

  • Rooftop terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Digital channels
  • TV

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 4 years old or younger stays free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 15 per vehicle (one-way)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
One child 4 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
3.7
Good
5 - Excellent
82
4 - Good
136
3 - Okay
75
2 - Poor
29
1 - Terrible
14

3.9/5

Cleanliness

4.1/5

Staff & service

4.1/5

Amenities

3.7/5

Property conditions & facilities

5/5 Excellent

Stayed 4 nights in Nov 2019

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. Very friendly and personal staff. Terrific breakfast included in the price. The free parking included with the hotel was a little tricky - two blocks away but once we figured it out it was not a problem. Would definitely stay again.
Stayed 2 nights in Oct 2019

1/5 Terrible

Sad face IconDisliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not return
If you're looking for a 3 star quality hotel with cracked floors, stains on the walls and an inedible breakfast, then this is the place for you!
Stayed 2 nights in Sep 2019

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
This is a great basic hotel with a great restaurant on the rooftop. The staff are super friendly, helpful and professional.
Stayed 4 nights in Oct 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2019
LEFT_FULLBLEED_ONE_HALF

Get the Hotwire app and reinvent the way you book travel

  • Last-minute adventures: booking a trip on the fly just got easier
  • 24/7 savings: exclusively negotiated Hot Rate Hotels, Cars, and Flights
  • On-the-go info: find all your trip details in one place

Text yourself a download link