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Overview of Capsis Astoria Heraklion Hotel

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Featured Image
Seasonal outdoor pool, open 10:30 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 10:30 AM to 8:00 PM, pool umbrellas
Seasonal outdoor pool, open 10:30 AM to 8:00 PM, pool umbrellas
View from Room

4.1/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

Some amenities are temporarily unavailable.
  • Pool
  • Free WiFi
  • Pet Friendly
  • Air Conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationHeraklion Archaeological Museum1 min walk
    Popular LocationSt. Mark's Basilica4 min walk
    Popular LocationSt. Titus Church (Agios Titos Cathedral)4 min walk
    AirportHeraklion (HER-Nikos Kazantzakis)16 min drive

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About this area

Heraklion

Located in Heraklion, Capsis Astoria Heraklion Hotel is in the city center and near the beach. Museum of the Battle for Crete and National Resistance and Historical Museum of Crete are cultural highlights, and some of the area's attractions include Natural History Museum of Crete and Watercity Waterpark. Traveling with kids? Consider Dinosauria Park, or check out an event or a game at Freedom National Stadium. Discover the area's water adventures with scuba diving and snorkeling nearby, or enjoy the great outdoors with skydiving and hiking/biking trails. Guests appreciate the hotel's central location.
Popular Location

What's nearby

  • Heraklion Archaeological Museum - 1 min walk
  • St. Mark's Basilica - 4 min walk
  • Heraklion Municipal Art Gallery - 4 min walk
  • St. Titus Church (Agios Titos Cathedral) - 4 min walk
  • Museum of the Battle for Crete and National Resistance - 4 min walk

Getting around

  • AirportNikos Kazantzakis Airport (HER) - 16 min drive

Restaurants

  • Cafe Capsis – Bistro offering Mediterranean cuisine. Serves breakfast, brunch, lunch, dinner, and light fare daily.
  • Erofilli – Buffet restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
  • AegeanView Pool Bar/Resto – Poolside restaurant with a bar offering international cuisine. Serves brunch, lunch, dinner, and light fare daily.

About this property

Capsis Astoria Heraklion Hotel

3 restaurants, 2 bars/lounges, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, 2 coffee shops/cafés, and a rooftop terrace are onsite. All 131 soundproofed rooms feature free WiFi and 24-hour room service. Comforts include pillow menus and down comforters, and guests will also find conveniences like refrigerators and electric kettles.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Temporary closures

Some amenities are temporarily unavailable

Due to COVID-19, some amenities and services are unavailable Wed, Jul 01 - Thu, Dec 31 (dates are subject to change):
Business center
Dining venue(s)
Fitness facilities

Property amenities

Due to COVID-19, some amenities and services are unavailable for the dates of your stay.

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking: EUR 9 per day
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:30 AM: EUR 10 per person
  • 3 restaurants and 2 coffee shops
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Arcade/game room
  • Private winery tours
  • Public winery tours
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Dry cleaning service
  • Free cribs/infant beds
  • Highchair
  • In-room child care (surcharge)
  • Refrigerator
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Greek
  • Italian
  • Spanish

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (4650 square feet of space)

Outdoors

  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating
  • Linens
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 01 2020 to December 31 2020 (dates subject to change):
  • Business center
  • Dining venue(s)
  • Fitness facilities
The property is closed between October 21 and April 30.

Access methods

Staffed front desk

Pets

Pets stay free
2 per room (up to 22 lbs)
Pets cannot be left unattended
Food and water bowls are available
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! One child 11 years old or younger stays free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 10 per person (approximately)
  • Valet parking fee: EUR 9 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May to October
Pool access available from 10:30 AM to 8:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
4.1
Very Good
5 - Excellent
272
4 - Good
322
3 - Okay
90
2 - Poor
30
1 - Terrible
16

4.2/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again for sure
Was one of the best hotel that i ever visit
Stayed 4 nights in Aug 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2020

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather good, staff v good room Clean and comfortable hotel great location for restraunts, cafes, shops and bars, bus stops including for airport 45 second walk..
Stayed 1 night in Jul 2020

4/5 Good

Business traveler
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best downtown Heraklion hotel
A very good downtown hotel at an excellent price. It is very centrally located in the best spot in Heraklion and has a great cafe to enjoy a meal or a coffee. I stay there whenever I’m in town.
Stayed 3 nights in Mar 2020
LEFT_FULLBLEED_ONE_HALF

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