6/10 Okay
Tyler
Aug 28, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
For the price, I feel like our stay at Kanuga Inn was worth it, as it truly is a very nice property and facility, however there are a few things I was not as happy with:
- Overall cleanliness: Not the cleanest and it is worth noting that on the 2nd night, two red cockroaches were crawling around the sink, one of them crawling out of my bag with my toothbrush, etc - I do have photos of this but the app button to add is not working
- Disclosure on website: I wish it was more clear that certain things, like a TV, are not available in the room; This was not a dealbreaker as there are more activities to do on site and we did not spend too much time in room but again, would have been nice if it stated in the room description “no TV available”
- Staff support: When mentioning the cockroaches, there was no mention to change rooms, or anything else. It was towards then end of our stay so I guess not much could have been done but it he lack of reaction made it seems like cockroaches in the room should be expected
Tyler
Stayed 2 nights in Aug 2024