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SureStay Hotel by Best Western Helen Downtown

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board
Indoor pool, a heated pool
Lobby
Restaurant
Room amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Free WiFi
  • Air conditioning
$115
includes taxes & fees
Sep 8 - Sep 9

Explore the area

View in a map
8396 S Main St, Helen, GA, 30545
  • Helen Festhalle
    ‪2 min walk‬
  • Alpine Helen/White County Convention and Visitors Bureau
    ‪9 min walk‬
  • Helen Tubing & Helen Water Park
    ‪17 min walk‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower) | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(42 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(98 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 2
  • 1 King Bed

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Room, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, desk, blackout drapes, iron/ironing board

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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, 1,039 reviews
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About this property

SureStay Hotel by Best Western Helen Downtown

Helen hotel with indoor pool
This hotel features an indoor pool, coffee/tea in a common area, and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a refrigerator in a common area, a 24-hour front desk, and a convenience store are onsite. Housekeeping is available on request.
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This business-friendly hotel also offers an indoor pool, coffee/tea in a common area, and a convenience store. Onsite self parking is complimentary.

SureStay Hotel by Best Western Helen Downtown has designated areas for smoking.

A complimentary continental breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (on request)

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 583 out of 1014 reviews
Rating 8 - Good. 271 out of 1014 reviews
Rating 6 - Okay. 90 out of 1014 reviews
Rating 4 - Poor. 39 out of 1014 reviews
Rating 2 - Terrible. 31 out of 1014 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brian

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Beds were poor quality, Bathroom toilet stopped up, TV kept going in and out and the keys kept needing to be reset
Stayed 3 nights in May 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and very helpful. My family and I enjoyed our stay!
Stayed 1 night in May 2025

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a nice 2 days stay. It was quiet, clean and friendly employees. Will definitely plan to stay again when going for a weekend getaway.
Stayed 2 nights in May 2025

10/10 Excellent

Alma

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Oscar

Great
Stayed 1 night in May 2025

8/10 Good

Teresa

Stayed 2 nights in May 2025

10/10 Excellent

Migdalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was cleqn and well equipped. Breakfast was good with multiple options. We will stay again.
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location and wonderful staff

Staff was very friendly and welcoming from the moment the door opened. We arrived a couple of hours before check-in and they were kind enough to give us our parking sticker so that we could walk and enjoy town for a few hours. The rooms were clean and appeared to be recently updated. We were there during the week, so it was pretty quiet. Yes, there is construction next door, but hey, that’s life. My teens loved the pool - they keep it at a constant 72 and is in a covered building outside which was nice. Much Better than those places that have indoor pools that is loud and echoes with every sound.
Stayed 3 nights in May 2025

10/10 Excellent

Maribel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved that it was close to everything and the indoor pool was amazing (my son loved it). However at midnight we had someone almost walk into our room, there was an error with the paperwork. We did get a $25 gift card for the misunderstanding. Besides that we enjoyed where we stayed!
Stayed 2 nights in May 2025

10/10 Excellent

Kim

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Dagmar

Liked: Cleanliness, amenities, property conditions & facilities
Great location walking distance of everything in Helen. The staff is friendly and the rooms are clean and comfortable. Its a great hotel.
Stayed 3 nights in May 2025

6/10 Okay

Lina

Traveled with partner
Liked: Cleanliness
Great staff, place sorely needs updating, very noisy construction starts early. Good proximity (walking distance) to downtown Helen.
Stayed 1 night in May 2025

8/10 Good

Josiefe

Traveled with family
Liked: Staff & service
Easy access to everything
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Decent location
Stayed 1 night in May 2025

2/10 Terrible

Jesus

Stayed 2 nights in May 2025

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Stephanie

Stayed 1 night in May 2025

6/10 Okay

Ilona, Travelers Rest

Traveled with group
Liked: Staff & service
Stayed only one night, this property is short walk to the downtown area and restaurants. Overpriced for what I consider a motel.
Stayed 1 night in Apr 2025

10/10 Excellent

Bryan

Stayed 1 night in May 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with our service and breakfast during our stay.
Stayed 2 nights in Apr 2025

6/10 Okay

Maximus

Disliked: Staff & service, amenities, property conditions & facilities
Not that standard
Stayed 2 nights in Apr 2025

10/10 Excellent

Gabriela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay in this quaint and picturesque hotel! Staff was super friendly and welcoming. Room was clean and comfy, plus there was plenty shampoo, conditioner, hand wash and body lotion available (and not the little bottle kind) They do not offer a continental hot breakfast, but there is free breakfast (bagles, toast, fruits, cereals, yogurt, juices, milk, coffee, tea and muffins)

8/10 Good

Ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip. Loved the bar there. Breakfast was wonderful with lots of options!
Stayed 1 night in Apr 2025