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Commercial Hay Hotel

3.0 star property

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Photo gallery for Commercial Hay Hotel

Deluxe Family Room | Hypo-allergenic bedding, individually decorated, individually furnished
Buffet
Staircase
Balcony
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Laundry
  • Free WiFi
  • Parking included
  • Air conditioning
  • Housekeeping

Explore the area

Map
199 Lachlan Street, Hay, NSW, 2711
  • Dunera Museum
    ‪12 min walk‬
  • Hay Heritage Walk
    ‪13 min walk‬
  • Bishop's Lodge
    ‪3 min drive‬

Room options

View all photos for Budget Double Room

Budget Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Budget Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Family Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe King Balcony

Street view

Deluxe King Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family

Hypo-allergenic bedding, individually decorated, individually furnished

Two Bedroom Family

  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Budget Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Triple Balcony

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Triple Balcony

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Budget Triple Room

Hypo-allergenic bedding, individually decorated, individually furnished

Budget Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

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About this property

Commercial Hay Hotel

3-star Hay hotel with free breakfast
Along with a microwave in a common area, this hotel has a refrigerator in a common area and laundry facilities. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include express check-in, express check-out, and tour/ticket assistance. Housekeeping is available once per stay.
Commercial Hay Hotel offers 31 air-conditioned accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.
A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This Hay hotel also offers tour/ticket assistance, a picnic area, and laundry facilities. Onsite uncovered self parking is complimentary.

Commercial Hay Hotel has designated areas for smoking.

A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Microwave

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out fee: AUD 20
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Late check-out fee: AUD 20

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Commercial Hay Hotel Hay
Commercial Hay Hotel Hotel
Commercial Hay Hotel Hotel Hay

Commercial Hay Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 79 out of 227 reviews
Rating 8 - Good. 79 out of 227 reviews
Rating 6 - Okay. 31 out of 227 reviews
Rating 4 - Poor. 18 out of 227 reviews
Rating 2 - Terrible. 20 out of 227 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They did have a toaster and microwave oven, but no tea towel. No plates.
Stayed 1 night in Jan 2025

8/10 Good

Mohammad

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Trevor

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Prithipal Singh

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value of money
Stayed 1 night in Jan 2025

2/10 Terrible

Annette

Traveled with family
Very disappointing, the facilities in need of many repairs, especially the plumbing
Stayed 1 night in Dec 2024

8/10 Good

Jayne

Stayed 1 night in Jan 2025

2/10 Terrible

Julie

Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

David

Disliked: Staff & service
Arrived on Saturday around 5pm and all staff had gone home and we had no way to check in. Keys were in a lock box but we were never sent a code. Thankfully another visitor had a code to the lock box and were able to help us.
Stayed 1 night in Dec 2024

10/10 Excellent

Ints

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Luisa

Stayed 1 night in Dec 2024

10/10 Excellent

Khanh Trong

Stayed 1 night in Dec 2024

8/10 Good

Giles

Liked: Room comfort

It is what it is.

It was Christmas Day, so we didn’t see any staff. Collected our keys from a key safe. It was a comfortable bed and we slept well. Air con worked, thankfully. Wifi did not. Carpet wasn’t the cleanest, but the bed sheets were spotless and comfortable.
Stayed 1 night in Dec 2024

10/10 Excellent

Ernest

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Robert

Traveled with family
Stayed 1 night in Dec 2024

8/10 Good

Geoff

Business traveler
Place seemed nice. But the beautiful upstairs verandah had a stinking pile of rubbish just outside the door. Room clean. Arrival instructions good. Beds comfortable
Stayed 1 night in Dec 2024

10/10 Excellent

Prakash

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good except wifi.
Stayed 1 night in Nov 2024

6/10 Okay

Linda

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Plumbing needs work, room 110 (last room) had no hot water in the morning. Providing individual butter & condiment packs & tongs for bread at breakfast would help with food safety There was one opened pack of white sliced bread only for breakfast which people put their hands in to get a sliced of bread.
Stayed 1 night in Nov 2024

8/10 Good

Ernest

Liked: Cleanliness, staff & service, room comfort

Great Overnight stay

Staff are Pleasent Clean tidy room Comfortable bed and great shower hot water and pressure ,hair dryer in room Car park full but out the front parking not an issue Hotel is old but ideal for an overnight stay we will use this again
Stayed 1 night in Oct 2024

4/10 Poor

Luke

No hot water in shower is a slight issue
Stayed 1 night in Oct 2024

6/10 Okay

Jan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Umeshwara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything you need

Nothing fancy, but very comfortable, clean and tidy. At the price, excellent value. Beth from hotel management was very obliging and helpful. Thanks very much.
Stayed 1 night in Oct 2024

8/10 Good

Katie

Stayed 1 night in Sep 2024

6/10 Okay

Lisa

Traveled with family
Fast and easy check in. Clean room.
Stayed 1 night in Oct 2024