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Quality Inn Cromwell - Middletown

2.5 star property

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Photo gallery for Quality Inn Cromwell - Middletown

Lobby
Exterior
Free daily continental breakfast
Property grounds
Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Breakfast included
  • 24/7 front desk
  • Free WiFi
  • Laundry
  • Parking included

Explore the area

Map
111 Berlin Rd, Cromwell, CT, 06416
  • TPC River Highlands
    ‪9 min drive‬
  • Wesleyan University
    ‪9 min drive‬
  • Brownstone Exploration & Discovery Park
    ‪10 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪34 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 330 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

  • 330 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds

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Standard Room, 1 Queen Bed, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

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  • Pet friendly
  • Parking included
  • Free WiFi
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3.3 out of 5, (1000)
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The price is $77 total
includes taxes & fees
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About this property

Quality Inn Cromwell - Middletown

Cromwell hotel with coffee shop/cafe
This hotel features a health club, a snack bar/deli, and a 24-hour business center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area.
Quality Inn Cromwell - Middletown offers 77 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Cromwell hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a coffee shop/cafe and a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wired and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a health club, barbecue grills, and a vending machine. Complimentary self parking is available on site.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fishing
  • Health club
  • Ice skating
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30.00
Contactless check-in available
Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
Minimum check-in age: 20

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from May 16 2025 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
  • Late check-out fee: USD 40.00 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Quality Cromwell
Quality Inn Cromwell
Quality Inn
Quality Cromwell Middletown
Quality Inn Cromwell - Middletown Hotel
Quality Inn Cromwell - Middletown Cromwell
Quality Inn Cromwell - Middletown Hotel Cromwell

Quality Inn Cromwell - Middletown Reviews

Reviews

6.6
Rating 10 - Excellent. 233 out of 1002 reviews
Rating 8 - Good. 264 out of 1002 reviews
Rating 6 - Okay. 206 out of 1002 reviews
Rating 4 - Poor. 146 out of 1002 reviews
Rating 2 - Terrible. 153 out of 1002 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Traci

Liked: Staff & service, room comfort
Very pleasant service, and hallways were very clean. Room looked renovated recently but the shower and bathroom left much to be desired, with peeling wallpaper and ju
Stayed 2 nights in Mar 2025

4/10 Poor

Sara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very unclean

We did not have a great stay at this hotel. The room was not cleaned very well at all. The walls were dirty, the beds were not cleaned, and the bathroom was very unclean. The breakfast was very limited. Overall we were very unsatisfied with our stay.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness, amenities
It was disgusting run down and the woman at front desk was the only positive part of experience
Stayed 7 nights in Mar 2025

6/10 Okay

Rosario

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Aleksandr

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely dirty. We do not believe it was cleaned before our check in. Usually, you get a fairly good idea about a hotel based on expedia description. But this hotel is a disaster. From now on will be much more careful booking on expedia.
Stayed 7 nights in Mar 2025

10/10 Excellent

xiomara

Stayed 1 night in Mar 2025

6/10 Okay

Diane

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Quality Inn has a courteous staff and looks recently painted. Our room was clean, but it was really disheartening to see holes in the bed cover and stains on the shower curtain. There was a large hole in the bathroom wall that was poorly plastered over and the wall paper was really peeling on the window sill. It gives the impression of being uncared for.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jean rony

Good
Stayed 1 night in Mar 2025

10/10 Excellent

Thalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean.
Stayed 1 night in Mar 2025

2/10 Terrible

Molly

Disliked: Cleanliness, property conditions & facilities
Horrible smell of curry. Room bedding was disgusting.
Stayed 1 night in Mar 2025

2/10 Terrible

Sonja

Disliked: Cleanliness, property conditions & facilities, room comfort

Skip it if you can

I would normally not leave a poor review, but the first room we were in the toilet didn’t flush so they ended up moving us. The second room was not what we paid for and the TV rarely worked. The rooms were just not up to standard.
Stayed 1 night in Mar 2025

8/10 Good

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Really nice
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness

Pay more, you should do better elsewhere

You get what you pay for - hotel is old, rooms are marginally clean, bathrooms lacking, furnishings are mismatched. Staff is friendly. Breakfast should be skipped, it's not worth it.
Stayed 2 nights in Feb 2025

8/10 Good

Brandon

Stayed 3 nights in Feb 2025

10/10 Excellent

Kim A

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great for the price

Check in staff fess friendly and pleasant. Parking was easy and there was a luggage cart for convenience. The room was spacious and smelled clean. Beds were comfortable and there were no signs of “little friends” on the mattresses. Storage space (drawers, hangers, nooks for suitcases) was ample. I had a nice big desk, microwave and fridge that was helpful. Bathroom was adequate and clean but water pressure made me miss my home. Breakfast was limited. They put out very few items at a time. The pancake machine was really fun to use. Kids would love it. But the pancakes they made were really gluey and stuck right to the paper plates. I learned to butter the plates first.
Stayed 3 nights in Feb 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
The place was good valuu- $65, a night. The room was clean - linen and towels were clean. Furniture dusted; carpet clean. Furnishings worn here and there. But it did not detract from the general cleanliness and neatness.
Stayed 1 night in Feb 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 4 nights in Feb 2025

6/10 Okay

Reinier

Business traveler
Liked: Room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Joel

Traveled with partner
Disliked: Amenities, property conditions & facilities
Our first room smelled like cigarettes and had a broken door handle to get into the room, they moved us into another room and the metal bar that holds the shower curtain was completely broken and hanging out of the wall
Stayed 4 nights in Feb 2025

4/10 Poor

Leszek

Disliked: Cleanliness, staff & service, property conditions & facilities
Lock in the door,did not work properly,problem with a toilet,problem with booking.I booked and paid on Expedia,I had confirmation.When I arived I have to pay again higher price .I did not reservatin.This was vary bad experience
Stayed 1 night in Feb 2025

10/10 Excellent

Samean

Liked: Property conditions & facilities
The stay was nice I was upgraded to a king size bed when checked in elevator was a lil slow lol but other than that it was good stay
Stayed 1 night in Feb 2025

2/10 Terrible

Leszek

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not so good
Stayed 1 night in Feb 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay over

Nice place. Room was great. New air freshener needed
Stayed 1 night in Feb 2025