Whilst we were there, I heard several customers complaining of poor service and cleanliness of the rooms.
However, considering the price we paid for the room over a weekend, cheaper than a premier inn, there was nothing to complain about.
We found the Staff acceptable and asked how our stay was. Yes, the hotel needs a massive million pound overhaul as in many places it's falling apart, but of course that renovation would go hand in hand with the price of the room.
It's such a great place to stay if you're into old history, as one fills almost like they've stepped back in time. If you're looking for a low budget, but characterful stay, I would recommend this hotel.
In addition, amazing location to the town.