8/10 Good
Rachel
Traveled with family and small children
Jan 6, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a very forgivable person and one that acknowledges that there can be issues but how those issues are resolved is what's important. So this hotel is clean and fresh concerning the lobby, breakfast and pool as well as the grounds. However, the rooms are clean but questionable. Our first room had a used and unclean toilet but the rest of the room looked clean. We shifted rooms to find a clean toilet but toe nails (multiple) and trash on the floor. After a look around the room was clean but the floor wasn't vacuumed or swept. So, the room was not consistent. However the beds were clean and good to go. So myself and 2 kids went to bed only to find out the heater would not turn off. So it was hot but better than nothing. So overall, I would stay again but in terms of IHG they were not up to par for this Holiday Inn Express. They are usually on point. I will say the staff was kind and sweet. I feel that they are very capable of being amazing. They just need to dial in on housekeeping.