6/10 Okay
Joyce, Newark
Traveled with family
Dec 17, 2024
Liked: Cleanliness, staff & service
Breakfast was ample and very well done!! The room, however, was not great at all. I have allergies to all kinds of toxins, and the bed and room were both outgassing massive toxins 24/7. It made me very ill and I got the worst vertigo I've ever experienced. Staff was supposed to be on duty to check in until midnight, but when I called down to get extra blankets the first night, just after we got in around 11:30, no one was on duty. Site says 24/7 customer service or whatever you called it. No one answered THERE either!! The bathroom door hits to toilet, so you cannot open it all the way. The amenities such as shower gel, hand soap, shampoo were all in large bottles labeled "DOVE" instead of quality samples. Not dove soap was so bad that one tiny try, and it dried my fingers out until they seemed like porcupine skin! AND we got a great deal on the Black Friday special thru Expedia, so we expected it would be a regular room, but we were put in the room that was 3.5 ft. from the elevator, so were woken up at all hours. The t.v. and the breakfast were both wonderful, so there's those 2, Otherwise, I never intend to go back to that toxic place again! Sorry to be so critical, but this was totally the truth! I got so ill from the toxins and even had to have our room keys redone every one of the 3 nights, because the staff seemed incapable of programming our room keys for all 3 nights. Nothing like standing in pain for long periods, waiting to get keys that WORKED!
Joyce
Stayed 3 nights in Dec 2024