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Shangri-La Songbei, Harbin

5.0 star property

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Photo gallery for Shangri-La Songbei, Harbin

Executive Suite, 1 King Bed, River View | Minibar, in-room safe, desk, laptop workspace
Indoor pool
Minibar, in-room safe, desk, laptop workspace
Lobby lounge
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Spa
  • Parking included
  • 24/7 front desk
  • Gym

Explore the area

Map
1 Songbei Avenue, Songbei District, Harbin, Heilongjiang, 150028
  • Siberian Tiger Park
    ‪4 min drive‬
  • Harbin Ice and Snow World
    ‪5 min drive‬
  • Heilongjiang Science and Technology Museum
    ‪9 min drive‬
  • Harbin (HRB-Taiping Intl.)
    ‪46 min drive‬

Room options

View all photos for Horizon Deluxe, Room, 1 King Bed, River View

Minibar, in-room safe, desk, laptop workspace

Horizon Deluxe, Room, 1 King Bed, River View

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe, Room, 2 Twin Beds, River View

Minibar, in-room safe, desk, laptop workspace

Horizon Deluxe, Room, 2 Twin Beds, River View

  • 452 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Panoramic River View King

Minibar, in-room safe, desk, laptop workspace

Panoramic River View King

  • 452 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic River View Twin

Minibar, in-room safe, desk, laptop workspace

Panoramic River View Twin

  • 452 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

Room, 1 King Bed, City View (Horizon)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, River View

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, River View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds, River View

  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

Deluxe Room, 2 Twin Beds, City View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, River View

Executive Suite, 1 King Bed, River View | Minibar, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, River View

  • 980 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Panoramic River View King

Minibar, in-room safe, desk, laptop workspace

Horizon Panoramic River View King

  • 452 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

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Lobby

JW Marriott Hotel Harbin River North

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (78)
The price is $75
per night
$88 total
includes taxes & fees
Mar 13 - Mar 14
JW Marriott Hotel Harbin River North

About this property

Shangri-La Songbei, Harbin

5-star hotel in Song Bei
2 restaurants, a full-service spa, and an indoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a snack bar/deli, and a sauna are onsite.
Shangri-La Songbei, Harbin offers 344 air-conditioned accommodations with minibars and safes. A pillow menu is available. Guests can make use of the in-room full-sized refrigerators/freezers and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads, bathrobes, and hair dryers.

This Harbin hotel provides complimentary wireless Internet access. 43-inch LED televisions come with cable channels. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi The Spa. Services include facials and body treatments. The spa is open daily.
In addition to a full-service spa, Shangri-La Songbei, Harbin features an indoor pool and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service.

Wireless Internet access is complimentary. This Art Deco hotel also offers a hot tub, a sauna, and spa services. For a surcharge, the property provides an airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service. Complimentary self parking is available on site.

Shangri-La Songbei, Harbin has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM.
香厨中餐厅 Shang Kitchen - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
松咖啡全日制餐厅 Café Song - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
大堂酒廊 Lobby Lounge - This lobby lounge serves light fare only. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 185 for adults and CNY 92.50 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • 大堂酒廊 Lobby Lounge
  • 松咖啡全日制餐厅 Café Song
  • 香厨中餐厅 Shang Kitchen

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's books
  • Children's dinnerware
  • Children's toys
  • In-room full-sized refrigerator/freezer
  • Indoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 28 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 185 for adults and CNY 92.5 for children
  • Airport shuttle fee: CNY 430 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: CNY 350.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Songbei Shangri-La Harbin Hotel
Songbei Shangri-La Hotel
Songbei Shangri-La
Songbei Shangri La Harbin
Songbei Shangri La Harbin
Shangri Songbei, Harbin Harbin
Shangri-La Songbei, Harbin Hotel
Shangri-La Songbei, Harbin Harbin
Shangri-La Songbei, Harbin Hotel Harbin

Shangri-La Songbei, Harbin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 24 out of 39 reviews
Rating 8 - Good. 10 out of 39 reviews
Rating 6 - Okay. 4 out of 39 reviews
Rating 4 - Poor. 1 out of 39 reviews
Rating 2 - Terrible. 0 out of 39 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dragan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Sep 2024

10/10 Excellent

Endi

Liked: Staff & service, property conditions & facilities
na
Stayed 3 nights in Jul 2024

8/10 Good

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled a little like smoke and was not the cleanest. However the staff is awesome and the property has multiple restaurants.
Stayed 2 nights in Jan 2024

10/10 Excellent

Zhao

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great experience to live here. Nice staff and quite.
Stayed 4 nights in Aug 2023

4/10 Poor

Damon Stanley

Liked: Room comfort
Disliked: Staff & service
Very disappointed!
Very disappointing, requested for non smoking room during booking, and re-emphasized for non smoking room at the front desk, but still being given a room with strong smoking smell. Very very bad experience and will not visit again.
Stayed 1 night in Jul 2021

8/10 Good

Stephanie, Shanghai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room with floor to ceiling view of the river and ice sculpture park. It’s pretty doggone cold so when not out at an attraction, hanging at the hotel was the best option. Food was ok in both restaurants we tried. I’m leaving this review a few months after and only recall being comfortable and well accommodated. Would recommend.
Stayed 3 nights in Dec 2019

10/10 Excellent

Dragan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel as I am at home
This was an amazing stay, very friendly staff, great service and food, fantastic view. Felt as I am at home.
Stayed 5 nights in Jan 2020

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit out of town
Very nice hotel only it is a bit out of the main city and can be difficult to get a taxi to go there. It is reasonably close to Ice World Understanding English was a problem.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All well and neat - helpful staff too The Shang Palace is awesome esp the Roast Duck
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

olive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Our stay was great, The staff was very helpful as we had some extra requests.
Stayed 8 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Not up to snuff, but I would stay here again
This hotel belongs to the Shangri-la chain, but it is not as Ritzy as the others I've visited. The staff by and large does not speak English, like most of China. Of the ones who do, it's not spoken or understood well. Nonetheless, they tried very hard to provide good service. It's just that you have to ask. When I arrived, I had to push a bit to get the concierge to put together a plan for me. I know the intention was good, but it really was not on part with a 5 star hotel. I was suggested to visit the famous St. Sophia cathedral, I hired a taxi and organized my agenda to take me 20 mins downtown only to find it was closed due to renovations when I arrived. On the other hand, they were right to suggest I visit Ice and Snow World at 4:30, I got to see all the lights come on and transform the place. And I didn't have to stay any longer than necessary (at -24 C, that's non-trivial). I also chose this hotel because another reviewer said that it was entirely non-smoking, nary a smoke molecule around. My room smelled great when I walked in, but soon enough I found a cigarette butt and plentiful cigarette ashes on the floor. When I contacted the hotel manager, he was very much embarrassed and tried to find me another room. Funny enough, that room actually smelled like smoke. All in all I basically lost the whole morning checking in, getting settled into my room and getting my schedule (pseudo-) sorted. The manager tried to compensate me with a fruit bowl and some sweets.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

6/10 Okay

Dana

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I went on a girls trip to Harbin Ice Festival and stayed at the Songbei Shangri la (we were a group of expats living in Shanghai). We were greeted by Jo, she was wonderful and very helpful. The beds were super comfortable and location was perfect for Ice Festival and tiger park. The bar staff were a bit slow on making cocktails. Overall I would recommend this hotel to my friends.
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed here (2 adults, 2 children) during the ice festival. You can see the festival area from the windows of the hotel, it is quite close. Hotel is new and very nice. Gym and pool area also good. Highly recommend it.
Stayed 1 night in Jan 2018

6/10 Okay

ah piew

Liked: Room comfort
Disliked: Staff & service
Disappointed from hotels.com booking.
An experienced i naver had, while booking from hotels.com free breakfast was included but the hotel still charge me while i checked out.
Stayed 3 nights in Jan 2018

6/10 Okay

Jun

The service is not on par with other Shang rila property. Front desk service is poor
Stayed 2 nights in Dec 2017

8/10 Good

Yu Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very typical Shangri la style but too far from downtown

10/10 Excellent

KOYO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良かったです。
Stayed 2 nights in Aug 2024

10/10 Excellent

KOYO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良かったです。
Stayed 1 night in Aug 2024

10/10 Excellent

kyeongbhin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
편안하게 쉬었습니다
Stayed 1 night in Apr 2024