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Sheraton Hanoi Hotel

5.0 star property

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Photo gallery for Sheraton Hanoi Hotel

Property amenity
Combined shower/tub, free toiletries, hair dryer, bathrobes
Suite, 1 King Bed | Living room | 37-inch TV with cable channels, fireplace, foosball
2 restaurants, breakfast served
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Gym
  • Spa

Explore the area

Map
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000
  • West Lake
    ‪1 min walk‬
  • Ho Chi Minh Mausoleum
    ‪4 min drive‬
  • Dong Xuan Market
    ‪4 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Select Comfort beds, minibar, in-room safe, desk

Room, 1 King Bed

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Select Comfort beds, minibar, in-room safe, desk

Room, 2 Twin Beds

  • 398 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Select Comfort beds, minibar, in-room safe, desk

Room, 1 King Bed

  • 398 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Select Comfort beds, minibar, in-room safe, desk

Room, 2 Twin Beds

  • 398 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed | Select Comfort beds, minibar, in-room safe, desk

Club Room, 1 King Bed

  • 398 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

Club Room, 2 Twin Beds | Select Comfort beds, minibar, in-room safe, desk

Club Room, 2 Twin Beds

  • 398 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room | 37-inch TV with cable channels, fireplace, foosball

Executive Suite, 1 Bedroom

  • 721 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Living room | 37-inch TV with cable channels, fireplace, foosball

Club Suite, 1 Bedroom

  • 1205 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Living room | 37-inch TV with cable channels, fireplace, foosball

Club Suite, 1 King Bed

  • 1324 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Select Comfort beds, minibar, in-room safe, desk

Suite, 1 King Bed

  • 1894 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Room

InterContinental Hanoi Westlake by IHG

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.5 out of 5, Wonderful, (1003)
The price is $128
per night
$145 total
includes taxes & fees
Feb 22 - Feb 23
InterContinental Hanoi Westlake by IHG

About this property

Sheraton Hanoi Hotel

5-star hotel in Tay Ho
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Sheraton Hanoi Hotel offers 299 accommodations with fireplaces and minibars. Beds feature Select Comfort mattresses. Televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An outdoor tennis court and a health club are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Sheraton Hanoi Hotel features an outdoor tennis court and an outdoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of 10 meeting rooms, coworking spaces, and limo/town car service. Event facilities measuring 14854 square feet (1380 square meters) include a conference center. This Art Deco hotel also offers a children's pool, a health club, and a sauna. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Sheraton Hanoi Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Oven D'or - This buffet restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.
Hemispheres - Overlooking the garden, this steakhouse serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Lobby Lounge - Onsite coffee shop. Happy hour is offered. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), Dutch, English, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 25 for adults and USD 12.50 for children
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Hemispheres
  • Lobby Lounge
  • Oven D'or

Things to do

  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Foosball table
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference center (14,854 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • On a lake
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2004
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Fireplace
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Club Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from February 4 2025 to April 6 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Sauna
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 35.31 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 25 for adults and USD 12.5 for children
  • Airport shuttle fee: USD 120 per vehicle (roundtrip, maximum occupancy 8)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.31 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses wind and solar energy, plus eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Free in-room WiFi has a 3-device limit
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Hanoi Hotel Sheraton
Hanoi Sheraton
Hanoi Sheraton Hotel
Hotel Sheraton Hanoi
Sheraton Hanoi
Sheraton Hanoi Hotel
Sheraton Hotel Hanoi
Sheraton Hotel Hanoi Hotel
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi

Sheraton Hanoi Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 212 out of 415 reviews
Rating 8 - Good. 144 out of 415 reviews
Rating 6 - Okay. 40 out of 415 reviews
Rating 4 - Poor. 12 out of 415 reviews
Rating 2 - Terrible. 7 out of 415 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Weixia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy for the air conditioning
Stayed 3 nights in Oct 2024

6/10 Okay

Kirupamoorthy

Traveled with family and small children
Liked: Cleanliness
It’s not worth for the price they charge from the guest, particularly foods.
Stayed 6 nights in Aug 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
Stayed 5 nights in Jul 2024

10/10 Excellent

Allen, MORROW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice Hotel
Stayed 4 nights in May 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel for Business Travel and Meetings
20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
Stayed 2 nights in May 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotrl
Excellent hotel.lovely staff.
Stayed 4 nights in May 2024

6/10 Okay

Nia

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 7 nights in Feb 2024

10/10 Excellent

Pankaj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Overall Stay
Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sreekala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
Stayed 2 nights in Oct 2023

10/10 Excellent

Rodolfo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Stayed 2 nights in Aug 2023

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff members were friendly and helpful. Location is not convenient to old/French quarter.
Stayed 3 nights in May 2023

8/10 Good

SUREKHA

Traveled with group
Stayed 2 nights in Apr 2023

4/10 Poor

Lisa

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

TAPAN

Liked: Cleanliness, staff & service, room comfort
Stayed 8 nights in Feb 2023

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just lovely this hotel
Everything was amazing, the team took great care of me, I could not ask for a better stay
Stayed 1 night in Feb 2023

10/10 Excellent

Hyungshin

Stayed 1 night in Jan 2023

10/10 Excellent

yangcheolho

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

8/10 Good

Hisako

Traveled with family
Liked: Cleanliness, staff & service
It was ok only. Towels were hard.
Stayed 1 night in Nov 2022

10/10 Excellent

David, Arcadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top level hotel in Hanoi.
Stayed 1 night in Aug 2022

10/10 Excellent

Fausta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stuff and good food and accommodation
Stayed 4 nights in Oct 2022

8/10 Good

Mandy

Stayed 6 nights in Aug 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2022

10/10 Excellent

Laurence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022