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San Grand Hotel

4.0 star property

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Photo gallery for San Grand Hotel

Serves breakfast, lunch, and dinner
Point of interest
City view
Lobby
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Spa
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
No.02 Cau Go Alley, Hang Bac Str., Hoan Kiem Dist., Hanoi Old Quarter, Hanoi
  • Thang Long Water Puppet Theatre
    ‪2 min walk‬
  • Ta Hien Street
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪4 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬

Room options

View all photos for San Double or Twin Room with City View

Minibar, in-room safe, desk, laptop workspace

San Double or Twin Room with City View

  • 280 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Double Room, City View

Minibar, in-room safe, desk, laptop workspace

Executive Double Room, City View

  • 388 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room with Window

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room with Window

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Connecting Room

Minibar, in-room safe, desk, laptop workspace

Family Connecting Room

  • 624 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Grand Suite with Lake View

City view

Grand Suite with Lake View

  • 732 sq ft
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Window No View

Minibar, in-room safe, desk, laptop workspace

Deluxe Window No View

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Senior Suite Room with Balcony

Minibar, in-room safe, desk, laptop workspace

Senior Suite Room with Balcony

  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room with Lake View

Minibar, in-room safe, desk, laptop workspace

Premium Double Room with Lake View

  • 280 sq ft
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Connecting Room

Minibar, in-room safe, desk, laptop workspace

Premium Connecting Room

  • 624 sq ft
  • Lake view
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

Similar properties

Bar (on property)

L’HÔTEL du LAC Hanoi

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (954)
The price is $111
per night
$131 total
includes taxes & fees
Mar 17 - Mar 18
L’HÔTEL du LAC Hanoi

About this property

San Grand Hotel

4-star hotel in Old Quarter
A full-service spa, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, spa services, and concierge services. Change of towels is available on request.
San Grand Hotel offers 50 air-conditioned accommodations with minibars and safes. 43-inch LCD televisions come with cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The Huc Spa has couples treatment room(s). Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
San Grand Hotel features a full-service spa. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This Hanoi hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

San Grand Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Sunset Lake View - This restaurant specializes in vegetarian cuisine and serves lunch and dinner.
Rooftop - This rooftop bar specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: VND 190,000 for adults and VND 150,000 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Rooftop
  • Sunset Lake View

Things to do

  • Full-service spa

Family friendly

  • Children's dinnerware
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • On a river
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 0 percent of room rate
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 190000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 528000 per vehicle (one-way, maximum occupancy 3)
  • Early check-in fee: 0 percent of room rate (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

O'Gallery Classy Hotel Hoan Kiem
O'Gallery Classy Hotel
O'Gallery Classy Hoan Kiem
O'Gallery Classy
O'Gallery Classy Hotel Spa
O'Gallery Classy Hotel Hanoi
O'Gallery Classy Hanoi
San Grand Hotel
San Grand Hotel Hotel
San Grand Hotel Hanoi
Lucien Hanoi Hotel Spa
O'Gallery Classy Hotel Spa
San Grand Hotel Hotel Hanoi
San Grand Hotel former Lucien Hanoi Hotel Spa

San Grand Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 261 out of 328 reviews
Rating 8 - Good. 50 out of 328 reviews
Rating 6 - Okay. 14 out of 328 reviews
Rating 4 - Poor. 2 out of 328 reviews
Rating 2 - Terrible. 1 out of 328 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Denis, San Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 4 nights in Nov 2024

10/10 Excellent

Ronald

Stayed 1 night in Nov 2024

10/10 Excellent

Denis, San Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the lake. Staff is very friendly and helpful.
Stayed 1 night in Nov 2024

10/10 Excellent

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff have been exceptional. Kylie assisted us with our tours and transport. Susan assisted us with a medical issue and not only took us to the Pharmacy but also helped with the translation. All the staff have been great from the door to the roof top bar. Breakfast was included and was not only a lovely dining environment but also had a great view. The rooms were lovely and well appointed. The entire hotel was very comfortable and pleasant. Great location and great value.
Stayed 3 nights in Nov 2024

8/10 Good

Alexander, Huntington Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a cute restaurant and rooftop bar (Marvel comic book theme). The staff was great and service was wonderful. Only issue was the bathroom…terrible shower. The shower in the terrace suite room was designed so poorly. Not only does the water go everywhere, it’s a huge hazard getting in and out of it. I had no issues, but would not recommend to people over 55 or people with mobility issues. Further, no one thought to build a wall attachment for the shower attachment or small shelf for body wash or shampoo…so you’re bending over constantly. I liked the hotel but likely won’t stay again due to the shower.
Stayed 2 nights in Nov 2024

10/10 Excellent

Thao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great thanks Ruby for attentive service
Stayed 1 night in Oct 2024

10/10 Excellent

Thao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in Hanoi old quarter With helpful staff thanks Ruby
Stayed 1 night in Oct 2024

10/10 Excellent

SAYJON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at San Grand Hotel for many reasons: great hospitality, location, and quality room. Of these three reasons, the great customer service must be mentioned. Notably, Lily, from the rooftop breakfast bar, was extremely delightful to interact with. She was kind and patient with taking our breakfast orders, but most importantly she went out of her way to recommend restaurants for lunch/dinner and offered suggestions on where to buy specialty products (e.g., Vietnamese coffee). She even taught my wife how to make egg coffee, and offered us egg and coconut coffee during our stay. Lily made an effort to make our time in Hanoi seamless and smooth and we were honestly so grateful. She definitely made the stay more memorable. We were interested in purchasing a few items in Hanoi (suitcases, souvenirs, etc.) but were very hesitant given the fear of being upcharged and getting the "tourist" price. Lily made sure we were not scammed and even went above and beyond to order things online to the San Grand and then to our subsequent hotel in Hoi An to ensure we were not overpaying. She was excellent! We will certainly return when we're back in Hanoi!
Stayed 3 nights in Oct 2024

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The San Grand Hotel exceeded our expectations. We had 3 nights in Hanoi before flying back home. I’d give the staff more stars if I could. We especially had a wonderful experience with the dining manager, Lily. She was nice enough to share some history about the area and recommend some really wonderful restaurants. We had an early checkout and Lily prepared “to go” breakfast packages for us too. Since we left the area on a weeknight evening the street was closed to cars. The bellman walked us to the meeting point with the driver to the airport. Our spa service was wonderful as well. Highly recommend this hotel. We will definitely be back when we are lucky enough to return to Hanoi for a visit!
Stayed 3 nights in Oct 2024

10/10 Excellent

FREDERIC

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice and perfectly located in the old quarter. The room in the top floor was exceptional. A bit noisy till 22:00 maybe. I will definitively return there during my next trip.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kwang Hong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great service
We had a very comfortable stay, the bed is super comfy. Staff were very welcoming and detailed in their explanation to us. The location of the hotel is great as it is very near tourist attractions with eateries and shops nearby. Look forward to staying again.
Stayed 1 night in Sep 2024

10/10 Excellent

Christina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with full information and nice welcome drink
Stayed 1 night in Aug 2024

10/10 Excellent

mai anh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
San Grand Hanoi is a true gem in the heart of Vietnam's capital. Upon entering, I was warmly greeted by the charming manager, Mrs. Anise, whose passion for the restaurant and its offerings was immediately evident. The menu is a celebration of Vietnamese cuisine, showcasing the rich flavors and techniques that have been perfected over generations. The crab and pork spring rolls were a standout, with a delicate wrapper encasing a harmonious blend of flavors. What truly sets San Grand Hanoi apart is the exceptional presentation of each dish – a true work of art that tantalizes the senses. Paired with the attentive service provided by Mrs. Anise and her team, the overall dining experience is nothing short of remarkable. Whether you're a local or a discerning traveler, San Grand Hanoi is a must-visit destination for an authentic and elevated Vietnamese culinary journey. I can't wait to return and indulge in the delights that await.
Stayed 1 night in Aug 2024

10/10 Excellent

Torahiko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
View from the restaurant was excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Loved this hotel! Convenient location, friendly and supportive staff. The hotel it's new and has excellent amenities. The staff reached out multiple times to see if there was anything we needed. Excellent all around!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sumeet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff and great location.
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Excellent hotel in a great location. Lilly and Emma were great, as were all of the staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

HUY, Stockbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services
Stayed 1 night in Jul 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were amazing!! Very friendly and accommodating. Hotel is in a local food market which was good to see culture. Short walk to the lake and nightlife. Nice rooftop bar. Overall great start to hanoi
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was just a one-night layover before we headed home..our family stay was very comfortable. Ruby at front desk provided my family and I with a nice size family suite for our stay. The hotel is also located in a prime location so getting last min shopping and finding a restaurant was no problem at all. Thank you so much San Grand for making our last night stay in Vietnam memorable!!
Stayed 1 night in Jul 2024

10/10 Excellent

Hiroyuki, Setagaya-ku

Liked: Cleanliness, staff & service, property conditions & facilities
Susan is good!
Stayed 2 nights in Jul 2024

6/10 Okay

Stuart

Traveled with family
Great place, heaps of fun things to do around the hotel. Easy to get to many places, would stay there again
Stayed 3 nights in Jul 2024

10/10 Excellent

Nicky

Liked: Cleanliness, staff & service
Susan and Kylie were amazing. Breakfast was always great and the reception in the reception area was good.

10/10 Excellent

Stephen

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an excellent location. Very close to the old quarter of Hanoi. The staff at the hotel are helpful, friendly and very courteous. The breakfasts are outstanding. Special thanks to Ms Susan in the restaurant for all her attention.
Stayed 2 nights in Jun 2024