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My Moon Hotel

3.5 star property

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Photo gallery for My Moon Hotel

Property amenity
Family Suite | Premium bedding, minibar, in-room safe, desk
Lobby sitting area
Reception
Interior detail

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry

Explore the area

Map
59 Cua Dong Street, Hoan Kiem District, Hanoi, 10000
  • Dong Xuan Market
    ‪9 min walk‬
  • Hoan Kiem Lake
    ‪12 min walk‬
  • Ho Chi Minh Mausoleum
    ‪2 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬

Room options

View all photos for Deluxe Double Room

Cleanliness standards

Deluxe Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony | Premium bedding, minibar, in-room safe, desk

Junior Suite, Balcony

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Suite

Family Suite | Premium bedding, minibar, in-room safe, desk

Family Suite

  • 376 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Reception

Bonne Nuit Hotel

  • Hot Tub
  • Breakfast included
  • Spa
  • Free WiFi
4.0 out of 5, Very Good, (63)
The price is $44
per night
$50 total
includes taxes & fees
May 18 - May 19
Bonne Nuit Hotel

About this property

My Moon Hotel

3.5-star hotel in Hoan Kiem
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning.
My Moon Hotel offers 35 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center.

Public areas are equipped with complimentary wired and wireless Internet access. This business-friendly hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Only motorcycle parking is offered.

My Moon Hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
My Moon - This restaurant specializes in local and international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Languages

English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite motorcycle parking only

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:30 AM for a fee: VND 90,000 for adults and VND 90,000 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • My Moon

Things to do

  • Bicycle rentals
  • Bicycle tours
  • Scooter/moped rentals
  • TV in common areas

Family friendly

  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Built in 2016
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 12

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately VND 90000 for adults and VND 90000 for children
  • Airport shuttle fee: VND 420000.00 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

My Moon Hotel Hanoi
My Moon Hanoi
My Moon Hotel Hotel
My Moon Hotel Hanoi
My Moon Hotel Hotel Hanoi

My Moon Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 31 out of 57 reviews
Rating 8 - Good. 15 out of 57 reviews
Rating 6 - Okay. 8 out of 57 reviews
Rating 4 - Poor. 1 out of 57 reviews
Rating 2 - Terrible. 2 out of 57 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in a fantastic location close to the action. Staff were extremely helpful. Hanna was amazing helping us with dinner spots and tours. Take advantage of this service. Morning breakfast was great, and OMG the coffee is fantastic. Had the PHO every morning. So good. Just great value overall….
Stayed 4 nights in Jan 2024

10/10 Excellent

Victoria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and amazing value. Location is great - not in the centre of the old quarter, but a quick walk to the hustle and bustle. It is right by train street, which is nice. The best part about this place are the staff - they are so friendly, accommodating, and helpful. The breakfast was delicious and versatile. Beds, duvet, and pillows were extremely comfortable and we had great sleeps here.
Stayed 2 nights in Jan 2024

10/10 Excellent

William, Bowie

Liked: Cleanliness, staff & service, property conditions & facilities
The most comfortable night's sleep I had in Vietnam. All of the other hotels I stayed at during my vacate had hard beds and flat pillows. My Moon hotel also has a decent breakfast. Very pleased

8/10 Good

Pete

Liked: Cleanliness, staff & service
It’s a small property with rather outdated decor and facilities but it’s good value and the staff try ever so hard to make your stay pleasant.
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Stayed 4 nights in Apr 2023

10/10 Excellent

Wah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are very friendly especially the receptionist lady was very sweet and helpful, hotel is cleaned but fancy, and breakfast is ok. You get what you paid for.
Stayed 1 night in Apr 2023

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at My Moon were all very friendly and had a lot of helpful suggestions of where to go in Hanoi. The location is perfect for walking to restaurants, temples, etc. The rooms are spacious and very clean. The transportation to and from the airport was very convenient.
Stayed 2 nights in Jan 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always willing to help, yhey also support with travelling services

8/10 Good

Dr.MANOJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location for old qtr 👍 Very helpful staff. Breakfast not brilliant but more than adequate.
Stayed 3 nights in Jul 2019

4/10 Poor

Tu Oanh

Liked: Cleanliness, property conditions & facilities, room comfort

You might not get what you booked and paid

The hotel amenities and rooms are clean and well maintain in new condition. It would have been an excellent experience, if they honoured our booking. We specifically booked and paid extra for 4 family rooms with Queen and Single bed. However, when we checked in, they only give us 2 family rooms and 2 double rooms with extra fold-out bed. They claimed that the booking web-site has over booked the family rooms. It is just an excuse, when our booking was done 4 months in advance. The fold-out bed was uncomfortable with a thin mattress.
Stayed 1 night in Dec 2018

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very nice hotel well located in the old quarter

Very nice hotel well located in the old quarter. Beds were comfortable good wi-fi throughout. Easy to book tours and get info on what to do and where to go.Great breakfast.
Stayed 5 nights in Dec 2018

6/10 Okay

LL

Liked: Cleanliness, staff & service, room comfort
hotel is clean and close to old quarter and night market
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel is comfortable ... but short of pillow... we booked for 3 pax but was only given 2 pillows for the first nite, when we requested, the staff on duty that nite told us there are no more to spare to us... I then had to sleep on a 15" mini pillow. They only gave us an extra pillow the next morning after we complained to the manager...(@___@) The other matter is that the hot water shower was not working well.... Anyway , it was better when we checked in again after returning from Sapa I have to admit that he staff are very helpful and friendly... especially the porter Mr Cat... Thus I give a "smiling face for overall stay"
Stayed 3 nights in Nov 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastically enjoyable stay.

Great Hotel for location and cleanliness. Staff went out of their way to accommodate us and made sure they helped with all our needs. Very friendly and a joy to stay with. Thank you to all at My Moon Hotel. Will see you again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor service and would not recommend

Our accommodations were not booked properly not just once but twice. Because of this, the first night they had to move us to a cheaper hotel which inconvenienced and made our first night in Vietnam an extremely poor experience. Very disorganized, lack of urgency and uncomfortable. Breakfast food was inedible.

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hit and miss

Walls are paper thin, could hear conversations in the hallway and the person throwing up in the room next door. No variety of breakfast options and limited seating. Chinese guests felt they could bully my sister into leaving her table one morning and got cranky when she said no - hotel managememt seemed to want to appease the Chinese guests more then us (westerners). Ms Lyn very friendly and happy to help out with women issues. Location brillant.
Stayed 2 nights in Mar 2018

6/10 Okay

Nikki, USA

Liked: Staff & service
Disliked: Cleanliness

Conveniently located with somewhat pushy staff

My Moon Hotel is easy to find and great starting point for touring the Old Quarter. The décor is a bit dated and the room was never properly cleaned. I got the sense that they didn't change the sheets regularly. Like some of the older places in the area, the bathroom had pungent odor at times.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff Great location: most of the scenic spots of the city are within walking distance but it is located in a quiet part of the Old Quarter.
Stayed 2 nights in Feb 2018

6/10 Okay

Ralf

Liked: Cleanliness
Disliked: Room comfort

Hanoi for beginners

Hotel is at the “non business end of the old French quarter of central Hanoi so either long walks or taxi rides to most attractions Hotel is clean but clearly decorated/ furnished with Chinese customers as target group reflected by breakfast choices (v poor for Westerners) and general decor Staff speak English reasonably well and are helpful I. E . When the laundry service failed spectacularly they send it for a second run and accepted the charges Also helped with taxi service and local amenities a lot In the downside hot water in first room was tempramental
Stayed 2 nights in Feb 2018

10/10 Excellent

Sasithorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

All staffs especially Bob,Henry and Lyn are very friendly and helpful with everything all you need. The location is very good. The breakfast is very nice. Will stay there again.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

10/10 Excellent

Brianna, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendliest Staff You'll Ever Meet

Bob, Julia, Henry & Ming were SO nice and helpful. I was sad to leave a hotel with such nice staff. They were the most helpful and friendly people you'll ever meet. Their customer service is impeccable! The hotel was really nice, check in was easy & the breakfast in the morning was good. The beds weren't very comfy unless you like harder beds & the room felt very dated. But the rooms were huge! Very big & spacious for Vietnam. I would much rather stay somewhere with amazing staff than somewhere with a crazy nice room & rude staff. My boyfriend and I overall enjoyed our stay here.
Stayed 1 night in Nov 2017