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JM Marvel Hotel & Spa

4.0 star property

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Photo gallery for JM Marvel Hotel & Spa

Front of property
Reception
Marvel Balcony | View from room
View from property
Lobby lounge

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
16 Hàng Da Street, Hoan Kiem, Hanoi, Oldquater, 100000
  • Train Street
    ‪4 min walk‬
  • Hang Gai Street
    ‪6 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪23 min drive‬

Room options

View all photos for Honeymoon Suite

Minibar, in-room safe, desk, rollaway beds

Honeymoon Suite

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Family Suite | Minibar, in-room safe, desk, rollaway beds

Family Suite

  • 301 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Marvel Balcony

Marvel Balcony | View from room

Marvel Balcony

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Cozy Twin Room

Minibar, in-room safe, desk, rollaway beds

Deluxe Cozy Twin Room

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite | Minibar, in-room safe, desk, rollaway beds

Suite

  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Room

Minibar, in-room safe, desk, rollaway beds

Junior Room

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Cozy Room

Minibar, in-room safe, desk, rollaway beds

Family Cozy Room

  • 301 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Cozy Double Room

Deluxe Cozy Double Room | Minibar, in-room safe, desk, rollaway beds

Deluxe Cozy Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Honeymoon Marvel Balcony

Honeymoon Marvel Balcony | View from room

Honeymoon Marvel Balcony

  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby sitting area

Hanoi Royal Palace Hotel 2

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (3743)
The price is $78
per night
$89 total
includes taxes & fees
Mar 18 - Mar 19
Hanoi Royal Palace Hotel 2

About this property

JM Marvel Hotel & Spa

4-star hotel in Old Quarter
This hotel features a full-service spa, a restaurant, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a coffee shop/cafe, spa services, and dry cleaning.
JM Marvel Hotel & Spa offers 45 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.
JM Marvel Hotel & Spa features a full-service spa. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Public areas are equipped with complimentary wireless Internet access.

This Art Deco hotel also offers spa services, tour/ticket assistance, and complimentary newspapers in the lobby. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

JM Marvel Hotel & Spa has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 10:00 AM. A complimentary manager's reception is offered each day.
JM Marvel Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • Full-service spa

Family friendly

  • Free babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • Facials
  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • In-room dining only
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20.8 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Set meals are served in guestrooms only (no menus or public dining)

Property is also known as

JM Marvel Hotel Hanoi
JM Marvel Hotel
JM Marvel Hanoi
JM Marvel
JM Marvel Hotel Spa
JM Marvel Hotel & Spa Hotel
JM Marvel Hotel & Spa Hanoi
JM Marvel Hotel & Spa Hotel Hanoi

JM Marvel Hotel & Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 617 out of 717 reviews
Rating 8 - Good. 73 out of 717 reviews
Rating 6 - Okay. 18 out of 717 reviews
Rating 4 - Poor. 4 out of 717 reviews
Rating 2 - Terrible. 5 out of 717 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pearl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, helping us plan trips
Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Staff were lovely. Would definitely recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Cecilia, Palo Alto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Dilan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and the staff are really humble and helpful. The breakfast was great. Easy walking distance to shopping and lake area. Recommend this hotel to whoever is looking at it.
Stayed 5 nights in Nov 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, location. The staff is very attentive and friendly. The room was very clean, spacious with many amenities. The balcony was big with spectacular views of the city. Breakfast had a big spread of local and western food. I highly recommend this hotel to other travelers to Ha Noi.
Stayed 6 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel & Location
If you are venturing to Hanoi you would definitely not be disappointed staying at JM Marvel Hotel & Spa. After making my booking I contacted the hotel and they arranged collection and return to the airport which was excellent. Arriving at the hotel you are made to feel like royalty and that you are the only guests in the hotel. The staff are fabulous. We had 2 rooms at the hotel (2 separate stays) and each was extremely comfortable and clean. The roof top bar serves excellent food and the views are very nice in the evening. I would highly recommend this hotel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Afroza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Afroza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating, staff always ready to help. Smile with great customer service. Beautiful decor and comfortable bed. Would definitely recommend this hotel when in Hanoi.
Stayed 1 night in Nov 2024

10/10 Excellent

Lupe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mattress and pillows very comfortable. Knowledge and friendly staff. Aways attentive. Ms. Ny and Bui were always very attentive. Ms. Nguyen, fromt office manager, went above her duties in helping us book a flight to Da Nang. When we return to Hanoi, will definitely stay here.
Stayed 4 nights in Nov 2024

10/10 Excellent

candice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel and very friendly staff, esp Pineapple (Thom). They also were soo helpful, it was so easy to book our transportation esp when we arrived and gave us the best tour to Ninh Binh! The spa treatment was tge best, esp from my service with Kim! Loved staying here and really grateful that we chose this hotel.
Stayed 2 nights in Nov 2024

6/10 Okay

hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was a good walking distance to everything in the old quarter which was very convenient… We found our room was very noisey as there was a restaurant above us by a floor, we heard every chair being moved, people walking down the stairs, their full conversations ect. Although this was a big downside we overlooked it as the property was a great location. Room was tidy and clean, window that we had in our room looked out into a drain so we had no natural light coming into the room. Apart from these two downfalls we did enjoy our stay to the best we could. Staff we super friendly and helpful!
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this property. Worth paying a little extra to stay in the french quarter. Within walking distance to a lot of shops and food.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay at JM Marvel in Hanoi. I checked in quite late but everything was well prepared in the room. The room had a very comfy bed and a powerful shower. The location is excellent as well woth it being central but not too loud. I would recommend.
Stayed 2 nights in Nov 2024

10/10 Excellent

Shirley Shuk lin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are incredibly friendly! From the moment we arrived at the hotel, we felt warmly welcomed. Jayce was especially helpful, assisting us in finding a tour and offering great suggestions for attractions and the best restaurants.
Stayed 2 nights in Nov 2024

10/10 Excellent

Pearl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel stay in Hanoi. Staff very friendly and helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the pleasure of staying at JW Marvel hotel in the old quarter in Hanoi in late October 2024. I initially selected the hotel because of its location within old quarter of Hanoi. Upon my arrival, I could not have been more pleased with my selection. The hotel location made it easy to walk everywhere in the old quarter. The staff were exceptionally helpful and attentive, assisting me with bookings and offering suggestions on location to visit. My room was spacious in the junior suite and so comfortable. The rooftop lounge became a favourite place to for me have dinner and watch busy the city below. The breakfast they offered was also fantastic. As a solo traveler I felt cared for and safe and I would certainly use this hotel again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Really loved this hotel and Thom The guest services manager was outstanding. Hotel is spotless, quiet and the breakfast was delicious. What more can youask for.
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Close to the old quarter
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff. Loved the roof top bar and restaurant
Stayed 4 nights in Oct 2024

10/10 Excellent

Darcy, Foothills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique resort hotel is an amazing destination in Hanoi. Tons of charm and close to Train Street, and endless food options. The rooftop bar was amazing. We had a such a delicious dinner. Jayce and all the staff were so incredible, kind, and helpful. Highly recommend this property
Stayed 2 nights in Oct 2024

10/10 Excellent

Inge, Oyama

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in Hanoi. Hien was so very helpful with everything. We tried the spa, it was excellent.
Stayed 3 nights in Oct 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Great staff! Great hotel!
Stayed 2 nights in Oct 2024

4/10 Poor

Tran

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Noisy door to door i can hear everything next door .
Stayed 3 nights in Jul 2024

10/10 Excellent

DIANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall satisfied with the property. Minor concern with water temperature being inconsistent (water would change from to cold while showering, but could be piping or water heater pressure). Our shower door wasn’t closing all the way so I had to kind of hold it shut. No major concerns. Customer service was very good.
Stayed 2 nights in Oct 2024