8/10 Good
Naveena
Traveled with partner
Oct 13, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues:
1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside.
2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed!
3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.
Naveena
Stayed 2 nights in Oct 2024