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Hilton Garden Inn Hanoi

4.0 star property

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Photo gallery for Hilton Garden Inn Hanoi

Reception
Minibar, in-room safe, desk, blackout drapes
Point of interest
Point of interest
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Parking included
  • Room service
  • Housekeeping

Explore the area

Map
20 Phan Chu Trinh, Hoan Kiem District, Hanoi, 10000
  • Hanoi Opera House
    ‪7 min walk‬
  • Trang Tien Plaza
    ‪9 min walk‬
  • Hoan Kiem Lake
    ‪12 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪44 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed, City View

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, blackout drapes

Room, 2 Twin Beds, City View

  • 269 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for King, Suite, 1 Bedroom

Minibar, in-room safe, desk, blackout drapes

King, Suite, 1 Bedroom

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed, Balcony

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 284.7 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for King, Suite, 1 Bedroom

Minibar, in-room safe, desk, blackout drapes

King, Suite, 1 Bedroom

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Hilton Garden Inn Hanoi

4-star hotel in Hoan Kiem
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Change of bedsheets is available on request.
Hilton Garden Inn Hanoi offers 87 accommodations with MP3 docking stations and minibars. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is offered daily and change of bedsheets can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center, 3 meeting rooms, and coworking spaces.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 1163 square feet (108 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, gift shops/newsstands, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hilton Garden Inn Hanoi has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
The Garden Bar - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open 24 hours.
The Garden Grille - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours. Open daily.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: VND 277,200 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Garden Bar
  • The Garden Grille

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Conference center (1,163 square feet of space)
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Handrails in stairways (39 inches high)
  • High-pile carpet in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • MP3 dock

Food and drink

  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1386000 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 277200 per person
  • Rollaway bed fee: VND 1386000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds and onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hanoi Hilton Garden Inn
Hilton Garden Inn Hanoi
Hilton Garden Inn Hotel Hanoi
Hilton Garden Inn Hanoi Hotel
Hilton Garden Inn Hanoi Hotel
Hilton Garden Inn Hanoi Hanoi
Hilton Garden Inn Hanoi Hotel Hanoi

Hilton Garden Inn Hanoi Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 144 out of 330 reviews
Rating 8 - Good. 141 out of 330 reviews
Rating 6 - Okay. 32 out of 330 reviews
Rating 4 - Poor. 10 out of 330 reviews
Rating 2 - Terrible. 3 out of 330 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

AN CHENG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Ai Hoon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe time to upgrade the Room TV. Otherwise no complains.
Stayed 3 nights in Sep 2024

8/10 Good

TADEUSZ

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Aug 2024

10/10 Excellent

Justin

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

KENSUKE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in old town
Certainly! Here's the revised version with a touch of Hanoi's charm: I stayed for three nights on a business trip in Hanoi. The hotel is located in the heart of the old town, providing an authentic experience of the city's vibrant atmosphere. It’s perfect for leisurely walks to the serene Hoan Kiem Lake and exploring the bustling streets filled with shops and street vendors. There are numerous local and international restaurants within walking distance. The staff is exceptionally motivated and friendly, reflecting the warm hospitality Hanoi is known for. The hotel restaurant specializes in delicious Vietnamese cuisine, capturing the unique flavors of the region. However, the quality of the Western dishes, particularly the pastas, could use some improvement.
Stayed 3 nights in Jul 2024

4/10 Poor

David

Traveled with group
Disliked: Property conditions & facilities, room comfort
Cannot recommend
Nothing special. Mediocre breakfast buffet. Uncomfortable bed. Lobby staff not very helpful
Stayed 3 nights in Jun 2024

10/10 Excellent

Anthony

Stayed 3 nights in Apr 2024

8/10 Good

TAKAO

Stayed 1 night in Apr 2024

10/10 Excellent

Tuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, great customer service. Our 2 rooms were not next door but at least it was on the same floor. The breakfast wasn't worth the price, the only best thing I ate there was the Pho Hanoi. Broth was hot and delicious. Meat tender and flavorful. Rooms were big, nice, clean. Wi-Fi was good. Had a great experience, would stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Akira

Stayed 2 nights in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staff, Great Location, and Enormous Room.
I enjoyed the large room, although the carpets were worn out. The room next to me had wood floors so you must be in the process of replacing the carpet. The staff at the front desk were helpful and friendly, Ms. Anh at breakfast was delightful, as were others like Thuy. The location of the hotel was excellent, it was easy to walk to Ho Khiem Lake and other attractions very easily. I would stay again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Aleksa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Nothing to rave about. Average for Hilton. Need to look to upgrade and refurbish. Slightly dated and old. Convenient for central Hanoi and old town.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nga

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast with lots of choices. The hotel is close to good restaurants. Walkable distance to places of interest.
Stayed 1 night in Jan 2024

8/10 Good

Bikas

Stayed 4 nights in Jan 2024

10/10 Excellent

Laksri

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Place to stay in Hanoi
We spoke to staff even before making reservations.Advice given and recommendations made helped us to plan our visit. Vu and Chi went out of thier way always to feel us welcomed. Best travel advice in HANOI better than travel agents.
Stayed 3 nights in Jan 2024

8/10 Good

Kwok Hon JOSEPH

Stayed 5 nights in Dec 2023

10/10 Excellent

Curtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Michael

Stayed 1 night in Dec 2023

8/10 Good

Reeta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

YOUNGJONG

Stayed 1 night in Dec 2023

10/10 Excellent

Eunhee

Stayed 2 nights in Nov 2023

10/10 Excellent

Eunhee

Stayed 2 nights in Nov 2023

8/10 Good

Chun Cheong Dominey

Stayed 1 night in Nov 2023

8/10 Good

Florence

Stayed 3 nights in Oct 2023

10/10 Excellent

CAGATAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and service
Great staff at the breakfast hall and reception, we really liked to stay in this hotel, they were always very helpful. If we come to Hanoi again, we'll definitely stay in this hotel.
Stayed 7 nights in Oct 2023