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Phoenix Legend Hotel

3.0 star property

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Reception
Reception
Deluxe Double Room, Balcony, City View | Minibar, in-room safe, desk, laptop workspace
Front of property
Minibar, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Breakfast available
  • Room service
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
14A Chan Cam Street-Hoan Kiem District, Hanoi Old Quarter, Hanoi, 10000
  • St. Joseph's Cathedral of Hanoi
    ‪4 min walk‬
  • Hoan Kiem Lake
    ‪7 min walk‬
  • Hanoi Old Town Night Market
    ‪8 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪41 min drive‬

Room options

View all photos for Junior Double Room

Junior Double Room | Minibar, in-room safe, desk, laptop workspace

Junior Double Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family With Window

Deluxe Family With Window | Minibar, in-room safe, desk, laptop workspace

Deluxe Family With Window

  • 366 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Superior Double Room, City View

Minibar, in-room safe, desk, laptop workspace

Superior Double Room, City View

  • City view
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple with Window

Minibar, in-room safe, desk, laptop workspace

Superior Quadruple with Window

  • 323 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Double Room, Balcony, City View

Deluxe Double Room, Balcony, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room, Balcony, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Phoenix Legend Hotel

3-star Hanoi hotel, connected to a shopping center in Old Quarter
A restaurant, a 24-hour business center, and spa services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning.
Phoenix Legend Hotel offers 25 air-conditioned accommodations with computers and minibars. 32-inch plasma televisions come with cable channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy.
The hotel offers a restaurant. Public areas are equipped with complimentary wired and wireless Internet access. A 24-hour business center is on site at this 3-star property. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. This Art Deco hotel also offers spa services, multilingual staff, and tour/ticket assistance.

Phoenix Legend Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Phoenix Legend Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: VND 230,000 for adults and VND 119,999 for children
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center

Spa

  • Aromatherapy
  • Facials
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels
  • Computer

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 200000.0 per day

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 230000 for adults and VND 119999 for children
  • Airport shuttle fee: VND 357000 per vehicle (roundtrip)
  • Rollaway bed fee: VND 200000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts mobile payments and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hanoi Serendipity
Hanoi Serendipity Hotel
Hotel Serendipity
Hotel Serendipity Hanoi
Serendipity Hanoi
Serendipity Hotel
Serendipity Hotel Hanoi
Hanoi Serendipity Hotel
Phoenix Legend Hotel Hotel
Phoenix Legend Hotel Hanoi
Phoenix Legend Hotel Hotel Hanoi

Phoenix Legend Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 66 out of 126 reviews
Rating 8 - Good. 32 out of 126 reviews
Rating 6 - Okay. 16 out of 126 reviews
Rating 4 - Poor. 5 out of 126 reviews
Rating 2 - Terrible. 7 out of 126 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Steven paul

Liked: Cleanliness, staff & service
Staff were good, no complaints. You get what you pay for, average hotel. T.v wasnt working as usual in vietnam. The safe in room didnt have batteries, so was unusable, breakfast is in another hotel 1 minutes walk, good selection on offer, very good.
Stayed 2 nights in Dec 2024

2/10 Terrible

Teddy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Do Not Stay Here

It was not a good experience. First the room smelled dank. That’s partially due to a leak in the sink. Told them when we first arrive there after check in. They say they will dice it. They never did. Told them the second day again. They never fixed it. I asked them for extra towel so we can line the restroom floor due to the leak. They said they ran out. They keep passing the buck from the night and shift. On the 3rd day. They change rooms for us. They say they will move our luggage for us. They never did. In the second room the shower head holder was broken. When you turn it on it sprayed everywhere in the restroom due to high water pressure. Second issue was the bath towels. They are old and tattered. Looks disgusting. More like a rag. Third issue is the breakfast buffet. You have to walk 100 meters to a different hotel. Not convenient. The selection there is terrible. I’ve stayed in Hanoi several time and this by far is the worst hotel ever.
Stayed 3 nights in Nov 2024

8/10 Good

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Location, Great Value.

Great budget hotel in an excellent location in the Old Quarter, surrounded by restaurants, cafés, spas, and countless other shops and services. Tour companies, currency exchange, and laundry services are on every corner. The room was comfortable and spacious, and the hotel has an elevator. They also offer tour services and airport transfers, which is super convenient. The staff is friendly and attentive, always ready to help with any requests or questions. Breakfast is included, though it's served in a building just a 2-3 minute walk away.
Stayed 4 nights in Oct 2024

8/10 Good

Go

Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 3 nights in Aug 2024

6/10 Okay

David, canonvale

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dining was at another location. No safe in our room, no chair. Broken PowerPoints, so one was Overloaded. No safety latch on door. No hanging facility. No bedside table. BUT was moved to another room which was much better. Staff were accommodating.
Stayed 3 nights in Mar 2024

2/10 Terrible

Rene

Disliked: Staff & service, property conditions & facilities, room comfort

Le pire hôtel à Hanoi en trois ans

Pas de chauffage la première nuit et chauffage insuffisant pour les 2 autres nuits. Climatisation veut dire contrôle de confort en chaleur ou froid. Ici la chaleur n’y était pas
Stayed 3 nights in Jan 2024

2/10 Terrible

Edmund

Stayed 4 nights in Oct 2023

6/10 Okay

Diem

Traveled with family
Liked: Cleanliness
Disliked: Amenities
To eat breakfast, you have to walk to other location, and the food were limited
Stayed 4 nights in Aug 2023

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were quite friendly and attentive to my and my friends’ needs. The laundry service is fantastic with a fast turn around time. They also helped me with a taxi to the airport which made things very simple and easy. I was disappointed that my room did not have a water boiler, yet they had tea cups in the room.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Value, great staff.

Excellent location on a quieter street in Hanoi's Old Quarter. The staff was wonderful. The rooms were relatively spacious in comparison to other hotels in Vietnam. Great price for an Old Quarter hotel.
Stayed 1 night in Nov 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great small hotel located in the Old Quarter.

This hotel is in a perfect area of the Old Quarter. It is a small hotel located in a narrow side street. The room was very clean and staff was very helpful. The breakfast is good. The location was also very quiet. We were able to walk to most places we wanted to visit. I highly recommend this hotel. A great value
Stayed 1 night in Aug 2019

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

I stayed for 2 days at the Serendipity Hotel during my stay in Hanoi and everything was perfect. Excellent location in old Hanoi, large, quiet and clean rooms. and above all a great staff. Their advice of restaurants and cafes are great, they only offer places frequented by Vietmamese, out of the tourist circuits . A highly recommend for a stay in Hanoi .
Stayed 1 night in Aug 2019

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel in a good location

We stayed 2 nights in this hotel. The location is very central and you can reach many points well on foot. The staff is very friendly and the check-in was very fast. Also the breakfast fulfilled our expectation. The cleanliness of the rooms is very good. Can be recommended for a city trip of this kind. Thank you for the pleasant stay, hotel staff.
Stayed 1 night in Jul 2019

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable hotel very well located in the center.

Perfectly located in the heart of old Hanoi, close to the lake and shopping streets. Very comfortable and clean, silent at night .. perfect for resting an urban day The staff very available and smiling, speaks very good English. They are also great tips for restaurants or activities. We stayed for 2 nights, a faultless one. We recommend this hotel
Stayed 1 night in Jun 2019

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good hotel

Super hotel, very well quoted in the center of Hanoi. Very nice and helpful staff. Clean and functional rooms. Very good breakfast. A very family-friendly hotel where my mother has been staying for 5 years for work, without any disappointment.
Stayed 1 night in May 2019

8/10 Good

JULIANA

Liked: Staff & service, room comfort

Value for money

The construction next door was noisy, drilling into the middle of the night! And starting their work early at 6am! Room floor was dusty throughout my week of stay because of the construction. Staff is helpful and cheerful. Great location!
Stayed 7 nights in Mar 2019

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unforgettable stay in Hanoi

This is the best rating I've ever written, and I probably will not be able to write anything better that that everything was just right: location, facilities and above all the service. The staff was incredible, especially Liliy who give you the feeling of being totally welcome. Efficient organization, helpfulness and a very good gastronomy complete the very positive impression. Many thanks to all who made our stay unforgettable!
Stayed 1 night in Mar 2019

10/10 Excellent

Hugues

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It is really good stay here.

Staff was really nice and helpful, comfortable room (comfortable bedding, king-size bed and no noise), very good location (within the old quarter), hearty breakfast with choice, reasonable price ... In short, everything was excellent.
Stayed 1 night in Mar 2019

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for money.

Great hotel we took the Double with private bathroom, The room was perfect! The staff are very friendly always at the little care, they helped us book a 1 night and 2 day cruise to Halong Bay as well as to take the night bus to South Vietnam. Everything was very well organized for the trips.
Stayed 1 night in Nov 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality hotel in the center.

The staff is very friendly, always available and good advice. We were very caring! The room was lovely and very good breakfast too. The location in Old Hanoi is great because the room was quiet and so convenient to get access historical sites, restaurants on foot. The hotel organized tour to Ha Long Bay and the organization was really good.
Stayed 1 night in Nov 2018

10/10 Excellent

Elliot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in Hanoi center

The hotel is located in the middle of the Old Quarter, everything is nearby. The rooms are clean and especially the bathroom. The staff was very welcoming and helped us a lot. Ms Lucy helped us to book our Halong Bay trip without any problem.
Stayed 1 night in Sep 2018

10/10 Excellent

Thomas B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Completely satisfied.

We were there twice and always very satisfied. The staff is super friendly and helpful. The rooms are big, cozy and very clean. The bathroom is also clean. The breakfast was delicious. We were very satisfied and would like to come back.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
They overbooked the hotel so we were moved to a sister hotel round the corner. Not sure how Hanoi serendipity is but phone is was ok
Stayed 2 nights in Mar 2018

8/10 Good

Anita, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful Staff

The staff were helpful when required and the place was very quite despite being in the Old Quarter.
Stayed 2 nights in Dec 2017

6/10 Okay

Jodie

Liked: Cleanliness

Won't be staying here again

Location is prime, walls and windows are thin so you can hear and smell everything inside the room. Food is terrible.
Stayed 4 nights in Nov 2017