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Hanoi Ma Coeur Boutique Hotel

3.0 star property

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Photo gallery for Hanoi Ma Coeur Boutique Hotel

Minibar, in-room safe, desk, blackout drapes
Shower, rainfall showerhead, free toiletries, hair dryer
Family Room | Minibar, in-room safe, desk, blackout drapes
Family Studio Suite | Minibar, in-room safe, desk, blackout drapes
Family Studio Suite | Bathroom | Shower, rainfall showerhead, free toiletries, hair dryer

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
40 Lo Su Street, Hoan Kiem District, Hanoi, 10000
  • Hoan Kiem Lake
    ‪2 min walk‬
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪11 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬

Room options

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, blackout drapes

Family Room

  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Superior Double or Twin Room

  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Studio Suite

Family Studio Suite | Minibar, in-room safe, desk, blackout drapes

Family Studio Suite

  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Double Room

Premier Double Room | Minibar, in-room safe, desk, blackout drapes

Premier Double Room

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double or Twin Room

Minibar, in-room safe, desk, blackout drapes

Superior Double or Twin Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Hanoi Ma Coeur Boutique Hotel

3-star hotel in Old Quarter
Along with a restaurant, this hotel has a bar/lounge and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, 24-hour room service, and concierge services.
Hanoi Ma Coeur Boutique Hotel offers 30 air-conditioned accommodations with minibars and safes. 32-inch LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A 24-hour business center is on site at this 3-star property.

Wireless Internet access is complimentary. This business-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Hanoi Ma Coeur Boutique Hotel has designated areas for smoking.

Capella - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Capella

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator

More

  • Ballroom
  • Built in 2010
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 405000.00 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hanoi Capella
Capella Hotel Hanoi
Capella Hanoi
Hanoi Capella Hotel
Ha Capella Hotel
Ha Noi Capella
Ha Capella
Ha Noi Capella Hotel
Ma Coeur Boutique Hotel
Hanoi Ma Coeur Hotel Hanoi
Hanoi Ma Coeur Boutique Hotel Hotel
Hanoi Ma Coeur Boutique Hotel Hanoi
Hanoi Ma Coeur Boutique Hotel Hotel Hanoi

Hanoi Ma Coeur Boutique Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 38 out of 104 reviews
Rating 8 - Good. 30 out of 104 reviews
Rating 6 - Okay. 13 out of 104 reviews
Rating 4 - Poor. 11 out of 104 reviews
Rating 2 - Terrible. 12 out of 104 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

KEVIN, Santa ana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty room, wooden floor had water damage, no hot water for two days and no water pressure last day of stay. The mattresses were at most four inches thick and worn. The staff was pleasant and provided great service other than the house maids begging for a tip. Would never stay here again or recommend it to anyone. The best part of staying at this hotel was checking out.
Stayed 4 nights in Nov 2022

10/10 Excellent

vietdung

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
We had great experience, hotel staffs organized great trip to Halong bay and sapa….Thank you so much
Stayed 1 night in Aug 2022

10/10 Excellent

jolie

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great experience, good room, good quality and excellent service….
Stayed 1 night in Aug 2022

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room, it's clean and comfortable
Stayed 1 night in Aug 2022

10/10 Excellent

hanha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lovely hotel, clean and spacious room, excellent service….Good tour to halong bay and sapa organized by hotel staffs
Stayed 1 night in Jul 2022

10/10 Excellent

lisa

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great lovely hotel, great quality…
Stayed 1 night in Aug 2022

10/10 Excellent

vietdung

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, good location, great service, great trip to halong bay, sapa, ninhbinh…
Stayed 1 night in Aug 2022

10/10 Excellent

tran

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and quality, we had great experience…
Stayed 1 night in Jul 2022

10/10 Excellent

vietdung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had excellent stay, good room, good service, great location…
Stayed 1 night in Jul 2022

10/10 Excellent

tran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and clean, staffs are friendly and helpful
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

hood location breakfast ok helpful staff Power was out , we have to walk to 9th floor r for breakfast
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet basin pipe burst in the first room I checked into. Was shifted to another room, where I didnt notice the toilet bowel and water tubing areas was also leaking. The third room that I was moved in was also having leaking pipe under the basin. Not as ideal as it looks in the picture.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good time with my family at Hanoi Capella Hotel. Thanks
Stayed 3 nights in Oct 2019

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Huynh

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with group
We received confirmation from you and deduct the balance from us but the property is not available. We are not convenience
Stayed 1 night in Aug 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel good value for money

The local area is great. close to every thing. The rooms are very nice and look like the pictures. Next time I am in Hanoi this is where I will stay
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is not fancy. But if you want a comfortable hotel at a very reasonable price in a great location in Hanoi this is an excellent choice
Stayed 11 nights in Feb 2019

8/10 Good

HOAY WAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, staff is very good.. Very helpful & hotel located near the restaurant, bank, souvenir shop&night Market.. I like the view for decoration.. I must come back next for holiday in Hanoi.. TQ
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Basic hotel, location is good but hotel need to up keep.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got the most amazing treatment and help to plan our trip from Ms Anna around Vietnam from the north to south with tours, train tickets, flights, hotels in south... The staff also helped us to get 20-30% discount on trips and hotels compared to the prices on the Internet. The hotel is located in the old quarter and has a nice view from the restaurant. The room was nice and Cosy. Thank you Anna and staff at Capella. Would definitely return!
Stayed 1 night in Oct 2018

10/10 Excellent

DungNguyen, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location right at the Center of Hanoi. Plenty of recommended eating spots, coffee, and entertainment. Friendly staff. Good services. Make sure you communicate with them in order to receive best services.
Stayed 1 night in Sep 2018

4/10 Poor

Sok

Deeply regret with the hotel team

The hotel is ok but the team was kind of careless, lack of attentive, no communication with the team member and careless.
Stayed 2 nights in Sep 2018