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Flora Centre Hotel & Spa

4.0 star property

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Photo gallery for Flora Centre Hotel & Spa

Lobby
Fitness facility
City view from property
Bar (on property)
Junior Suite, 1 King Bed, City View | Room amenity

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Spa
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
14A Luong Van Can, Hoan Kiem, Hanoi
  • Hoan Kiem Lake
    ‪5 min walk‬
  • Thang Long Water Puppet Theatre
    ‪5 min walk‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪23 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Room amenity

Junior Suite, 1 King Bed, City View

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Room, Courtyard View

Deluxe Triple Room, Courtyard View | View from room

Deluxe Triple Room, Courtyard View

  • 237 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Twin Room, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 1 Bedroom

  • 215 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Living room | 40-inch LED TV with cable channels, TV

Luxury Suite, 1 King Bed

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Bedrooms, Connecting Rooms

  • 484 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

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About this property

Flora Centre Hotel & Spa

4-star hotel in Old Quarter
This smoke-free hotel features a full-service spa, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a coffee shop/cafe, and concierge services are onsite.
Flora Centre Hotel & Spa offers 37 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Flora Centre Hotel & Spa features a full-service spa and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Hanoi hotel also offers tour/ticket assistance, concierge services, and dry cleaning/laundry services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Flora Centre Hotel & Spa is a smoke-free property.

Flora Centre Hotel & Spa has a restaurant on site.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (VND 100,000 per day)
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 3 AM
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 350000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 450000 per vehicle (one-way)
  • Airport shuttle fee per child: VND 150000 (one-way), (from 1 to 6 years old)
  • Nearby parking fee: VND 100000 per day (656 ft away)
  • Rollaway bed fee: VND 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hanoi L'Heritage Centre Hotel
L'Heritage Centre Hotel
L'Heritage Centre
Flora Centre Hotel Spa
Hanoi L'Heritage Centre
Flora Centre Hotel & Spa Hotel
Flora Centre Hotel & Spa Hanoi
Flora Centre Hotel & Spa Hotel Hanoi

Flora Centre Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 112 out of 207 reviews
Rating 8 - Good. 61 out of 207 reviews
Rating 6 - Okay. 21 out of 207 reviews
Rating 4 - Poor. 7 out of 207 reviews
Rating 2 - Terrible. 6 out of 207 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Bit disappointing

A bit disappointi g. The breakfasy wasnt very good and the staff didnt seem particularly well frained. The location is good but the rooms are a bit small and noisy. A good spot but needs a bit of sorting out.
Stayed 3 nights in Dec 2024

2/10 Terrible

PREM

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never recommend this place to stay. It’s terrible place not clean bed was stinky. Hallway was 2 feet wide not enough space to walk with your luggage. We booked family room and they didn’t have it they didn’t have it . Pls don’t rust there reviews for 0 star hotel. Never stay here
Stayed 1 night in Dec 2024

4/10 Poor

MARK

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A failure in practice

This hotel staff have little experience and poor training This is best exemplified by a phone call too my room at a minute past midnight to sign a document they failed to ask me sign the previous morning. Requests with room service ignored. No towel set in my room upon check in. While all petty annoyances, they are, when added together, symptoms of poor leadership. The food was ok. Room clean. Shower was strong but never warmer than tepid. Internet is awefull. It drops completely very regularly and at all hours of the day and night.
Stayed 1 night in Sep 2024

10/10 Excellent

JANNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2024

10/10 Excellent

JANNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2024

10/10 Excellent

Hien

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hosting.
Stayed 1 night in Jul 2024

10/10 Excellent

Tak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff deserved 10⭐️ they were always attentive and taking care of our needs. We stayed in a double bed room and the size was good. The pressure from the shower was very nice. There is a very popular restaurant next to the hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay! Fast check in, friendly staff. One street away from the night market.
Stayed 2 nights in May 2024

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and spacious room

Staff were extremely helpful and accommodating, the hotel location was perfect walking distance to all attractions, restaurants and shops. I stayed in the deluxe room which was super spacious and room was clean and tidy everyday. Our bathroom looked a little tired and we had to wait for the hot water after each person showered for 15mins for the boiler which was a little pain after a long day, was informed our room was connected to a old boiler vs other room would not have this problem.
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great old town location, great hotel

Very central location in old town, we had Queen suite room with (tiny) balcony but decent sized room with big sofa, very comfortable, aircon a bit noisy, but great short stay in the heart of Hanoi.
Stayed 1 night in Mar 2024

2/10 Terrible

Caroline

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I read a review about ant infestation and cramped shower conditions after I already booked the hotel. When we entered, it was okay, reception was pretty, but rooms very run down. Bathtub broken and plastered up. Daughter put her suitcase in the cupboard to find dozens of ants crawling over it later. That night we found, while charging devices, ants everywhere on our bedside table. Hardly got any sleep from paranoia. The next morning, saw more ants behind kettle and on another table. Cramped rooms and inconveniently high bathtub. Extremely low shower head. I booked here for 4 nights but forfeited the 3 nights and checked out. Staff apologetic, it's not their fault but this hotel is nothing like the picture. Extremely run down and way below my humble expectations. Would absolutely not recommend.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2024

8/10 Good

Diane

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Charming hotel, grear staff

The best thing sbout this hotel was the staff, especially Lincoln, the manager, who helped us make a date change though it was difficult to do. The front desk staff were very conscientious as well. If you need anything, just ask. Liked the breakfast, especially the fruit, yogurt, and a few Vietnamese dishes. The bathroom was not well designed. The toilet paper roll was unreachable from the toilet. The shower was hard to adjust as it was far from the entry and you couldnt adjust the temperature from the outside. Imagine that the water coming out of the faucet is hot and you didn’t know. Your feet would get scalded!
Stayed 4 nights in Feb 2024

10/10 Excellent

Elaneelyn

Liked: Cleanliness, staff & service
The staff were great! The place is old but clean. I would stay again
Stayed 1 night in Feb 2024

8/10 Good

Zoran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 6 nights in the family connecting suite. The rooms were equipped with all the essentials for our stay. We were pleased with the friendliness of staff (especially Jase at reception). Breakfast buffet was a great way to start off each morning. Location is extremely central.
Stayed 4 nights in Dec 2023

10/10 Excellent

Haldane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so helpful and went above and beyond to be of service. Excellent stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Thanh Tuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time returning to Vietnam to join my family after 8 years. I didn't expect much from a low budget hotel, but I think this is one of the good value hotels with quality beyond expectations. Located on a centre of old quater, near the walking street, but not blocked on weekends, the street outside is very noisy but inside the hotel at night it is very quiet. Friendly and attentive staff, even calling in the middle of the night to ask for more bottled water is still provided. The room is a bit small, but with such a good room price, it is impossible to have a spacious room in old quater hotel, I understand, but still very clean and comfortable. I don't understand why there are still customers who are not satisfied, for me it's good, highly recommended.
Stayed 1 night in Dec 2023

2/10 Terrible

Stephanie, Riverside

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a size of a closet. The pictures shown on Expedia was falsely advertised. It didn’t look anywhere like the pictures. The hotel was very outdated. When we asked them for things such as extra towels, we called them twice & they never brought it to us. The hotel also had a certain stench to it. The surrounding area of the hotel was in the middle of old quarter which was a very busy & unsafe to walk around.
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and comfortable. The area is wonderful - very lively - but the room was still nice and quiet. Helpful and friendly staff!
Stayed 2 nights in Oct 2023

8/10 Good

Wei Ni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay here again!

Hotel was comfortable and clean. Very centralised location in the old quarter. Breakfast have good variety of choices. Great service from hotel manager and staff.
Stayed 3 nights in May 2023

10/10 Excellent

Kante

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in old quarter lovely staffs amazing breakfast I loved spa here. Trips booked with Travel Desk at hotel with value for money. Great
Stayed 1 night in Apr 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here. very central hotel book tours Halong, Ninhbinh with them ms Anna arrange everything make trips so easy and valuable. Thanks Flora Centre Hotel Team
Stayed 1 night in Apr 2023

8/10 Good

Zach

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, great location for tourist, good receptionists. But the Room services was improper. They keep opening the locked door every morning asking if it need cleaning. Even when I put signing do not disturb.
Stayed 5 nights in May 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
Location is great. Very close to Hoan Kiem Lake. Must visit Hanoi on a weekend, as the roads leading to the lake are traffic-free. I am pleased with the family room layout and size. Checkin was smooth. Facilities like Functional gym and sauna were good. Breakfast spread is fair. Cleanliness of the room however could be better. Small ants were crawling the tea/ coffee table. One of the nights I discovered the bath towel provided has stains on it. Otherwise, everything else is fair for the price.
Stayed 3 nights in Dec 2019