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Hanoi Holiday Center Hotel

3.0 star property

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Photo gallery for Hanoi Holiday Center Hotel

Honeymoon Suite, Balcony | View from room
Front of property
View from property
Lobby
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
08 Nha Hoa Street, Hoan Kiem District, Hanoi, Viet Nam, 10000
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪10 min walk‬
  • Hoan Kiem Lake
    ‪11 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬

Room options

View all photos for Honeymoon Suite, Balcony

Honeymoon Suite, Balcony | Minibar, in-room safe, desk, free WiFi

Honeymoon Suite, Balcony

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, Balcony

Minibar, in-room safe, desk, free WiFi

Deluxe Double or Twin Room, Balcony

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Triple Room

Minibar, in-room safe, desk, free WiFi

Superior Triple Room

  • 248 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Minibar, in-room safe, desk, free WiFi

Superior Double or Twin Room

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

About this property

Hanoi Holiday Center Hotel

3-star hotel in Old Quarter
Along with a restaurant, this hotel has a coffee shop/cafe and 24-hour room service. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Hanoi Holiday Center Hotel offers 26 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A computer station is located on site and wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This business-friendly hotel also offers tour/ticket assistance, concierge services, and laundry facilities.

Hanoi Holiday Center Hotel has designated areas for smoking.

Hanoi Holiday Center Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

More

  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

Property is also known as

Hanoi Holiday Center
Hanoi Center Hotel Hanoi
Hanoi Holiday Center Hotel Hotel
Hanoi Holiday Center Hotel Hanoi
Hanoi Holiday Center Hotel Hotel Hanoi

Hanoi Holiday Center Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 53 out of 114 reviews
Rating 8 - Good. 32 out of 114 reviews
Rating 6 - Okay. 15 out of 114 reviews
Rating 4 - Poor. 8 out of 114 reviews
Rating 2 - Terrible. 6 out of 114 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Colin

Stayed 2 nights in Jul 2020

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID

Mold problems on all the walls and window curtain. Room was cold. Sheets, blanket, pillows all felt cold and damp. No way to regulate room temperature. Only good were wifi, friendly reception guys, and minutes walk to beautiful lake Hoan Kiem. I didn't bother to ask for room change because I saw two other rooms were equally terrible. Bathroom had no vent, also had mold. Shower was either boiling hot or cold.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Stayed 6 nights in Jan 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Fake windows in the pictures. The room has curtains and a window which open onto... Nothing Beware.
Stayed 2 nights in Feb 2020

6/10 Okay

Steve, Reading uk

Liked: Cleanliness, staff & service
Reasonable price and fairly close to main areas of interest. The property is a bit hidden away but in a generally quiet side street..... There seemd to be a neighbours dog tied up outside while I was there which barked constantly. There's a scooter garage next door that get going early but not a major issue for me. All in all, a compact hotel which was OK for a couple of days.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose the HHCH because of it’s location (it is less than a block away from friends who live in Hanoi). I read some negative reviews about a car wash outside and some general complaints about the noise, but for anyone who’s been to Hanoi before, you’d know: this is the Old Quarter. It’s cramped and loud and beautiful and I love every second and square inch of it! Of 6 different area hotels I’ve spent time in, I’d say this was my second favorite, which is saying quite a lot. The staff are truly amazing. I booked a Ninh Binh day trip through them and it turned out to be an absolutely unforgettable time. When I come back to Hanoi, which I most likely will, I’ll be looking at the HHCH again!
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
The staff are the nicest part of this hotel, they are so friendly and are always happy to help. The hotel itself is a little old and is on a road which specialises in cleaning motorbikes and cars so can be a little busy. It is conveniently based and made a nice base for our stay in Vietnam.
Stayed 22 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel with very friendly staff. Its tucked away in the old quarter of Hanoi and is nice a quiet and away from the heavily busy streets. The room we had however did not have any windows which was a little disappointing.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Nice location and kind staff, but some facilities were not good.(Hot water doesn’t last long enough for taking a shower even though the one for washing hands lasts good enough.)(Hair dryer doesn’t work nicely...like stops in 15 seconds.) Also when we checked out, the staff didn’t understand how much we paid in the arrival day. Luckily we had the invoice, so we figured out. We hope the system for the price would be more precisely.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and quiet. The room is basic but is reasonable in size. For the price it is a very good deal.
Stayed 1 night in Nov 2019

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean Hotel, Friendly Service.

The staff at this hotel is really what makes it. They are sincerely friendly and helpful. The hotel itself is a simple, no-frills hotel that provides for all basic needs, which is all I really ask for. The room was clean, the a/c worked, there were fresh towels. I had my laundry done and it was finished same day. The included breakfast was modest, tasty and healthy with offerings that varied every day. Very conveniently located in Old Town. If you book a room with a balcony maybe consider ear plugs if you are a light sleeper as the street noise can be loud at times. I stopped in Hanoi on my way to visit my family in Ho Chi Minh City and I felt very at home in this hotel. I would 100% stay here again. For the price I don't think it can be topped.
Stayed 3 nights in Oct 2019

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cheap and cheerful!

Positives - Nice little hotel. Clean and comfortable for 2 nights. The gentleman on a morning cooks delicious pancakes! Thank you so much for our stay. The staff are super friendly! Negative - kept waking up as there was quite a lot of noise but nothing the hotel can do as it’s out of their control! The shower head cannot be adjusted so you can’t move it - hard when boyfriend is 6 ft 5
Stayed 2 nights in Oct 2019

6/10 Okay

Alex, Hanoi

Liked: Cleanliness, staff & service
GREAT buffet style breakfast :-) Sink stopper in bathroom was useless, couldn't keep water in sink
Stayed 9 nights in Sep 2019

6/10 Okay

MD

Liked: Staff & service
Disliked: Property conditions & facilities

Good location

The entrance of the hotel is very wet or dirty. There are bikes being washed just outside the hotel entrance during day time. The hotel staff was friendly and helpful. However, for tour information, they pushed us to book using their agency and was reluctant to give information about public train or bus services. Also when asked about currency exchange places, they were more eager to exchange by themselves rather than pointing us to a place with better rates. The room condition was bad. The chair in the balcony was torn. The ceiling was leaking water (there were clear watermarks, pictures included). The bedsheet was not clean. The floor towel was torn. We were given a room on the 6th floor and the air condition was not enough, it was hot inside. After sunset the temperature was bearable. The hotel assistant lady offered us another hotel, which was even worse (by looking at the picture online). We were not there long except to sleep at night so we did ok. Hope there are other better hotels in the location at this price.
Stayed 2 nights in Aug 2019

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Diane from Australia

Great value for money From the time we walked in they made us feel welcome, very friendly staff rooms were clean and breakfast was nice. The wonderful staff helped us in places to go and see and things to do. Highly recommend 😊 Very Happy Customer from Australia 😊😊
Stayed 3 nights in Aug 2019

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Smaller room then in pictures.Had a dog barking most nights.Room maintenance a little slack.But staff were so lovely
Stayed 8 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it. Will come back

Exceeded beyond my expectation. The rooms are spacious and the ac is divine. Staff spoke English and was able to provide us tips.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In front of hotel is the car wash place. Dirty. Nasty. I walked out of the hotel as soon as i goi there.
Stayed 1 night in May 2019

6/10 Okay

pengembarasolo

Disliked: Cleanliness, amenities
Just a small hotel..the lobby and the kitchen are small, Not many choices on breakfast menu
Stayed 3 nights in Apr 2019

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Customer service is awesome!

We loved our stay at the Holiday Center Hotel. One specific receptionist was awesome in perticular. We emailed for a airport pick up the day before check in and received and email back within hours confirming the pick up. Upon checking in she gave us a recommendation on local Hanoi dishes and attractions. One morning we were in the lobby waiting for a tour pick up and the minute it went over our intended pick up time she asked for the company number and called them! Fantastic service!
Stayed 2 nights in Mar 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet Hotel, Lovely Staff, Great Trip

Nice little hotel with all the basics you could expect (& a lovely little breakfast). But it was the staff who made this such a wonderful experience for me. They couldn't do enough to help, were incredibly friendly and made my whole trip run smoothly, from airport pickups, to booking excursions, to changing money. The location is also very quiet, which isn't always the case in Hanoi, but within easy walk of everything. I look forward to staying here again.
Stayed 1 night in Mar 2019

4/10 Poor

Delossantos

Liked: Staff & service
Disliked: Cleanliness, room comfort

So-so stay

We were transfered to another hotel on our first night which i dont understand why it happens. The next day we moved back to this hotel again. Room was ok but the bathroom was dirty and has molds on the shower area. Hair dryer is broken and not working. Dining area and cutleries are also dirty. But the staffs are friendly and helpful to us. This is the good part .
Stayed 3 nights in Feb 2019