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Hanoi Bonsella Hotel

3.5 star property

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Photo gallery for Hanoi Bonsella Hotel

Front of property
Lounge
View from room
Property entrance
Business center

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry

Explore the area

Map
3 Bao Khanh Lane, Hoan Kiem District, Hanoi, 10000
  • Hoan Kiem Lake
    ‪1 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪4 min walk‬
  • Hanoi Old Town Night Market
    ‪5 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪44 min drive‬

Room options

View all photos for Deluxe Room, Non Smoking, City View

View from room

Deluxe Room, Non Smoking, City View

  • City view
  • 269 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Suite, Non Smoking, City View

Family Suite, Non Smoking, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Family Suite, Non Smoking, City View

  • City view
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking, City View

Junior Suite, 1 Queen Bed, Non Smoking, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 Queen Bed, Non Smoking, City View

  • City view
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Premier Room, 1 King Bed, Non Smoking, City View

  • City view
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, Non Smoking, City View

Executive Suite, Non Smoking, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Executive Suite, Non Smoking, City View

  • City view
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

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Bar (on property)

L’HÔTEL du LAC Hanoi

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (1032)
The price is $69
per night
$82 total
includes taxes & fees
May 16 - May 17
L’HÔTEL du LAC Hanoi

About this property

Hanoi Bonsella Hotel

3.5-star Hanoi hotel, connected to a shopping center in Old Quarter
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include a business center, concierge services, and dry cleaning.
Hanoi Bonsella Hotel offers 24 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center.

A computer station is located on site and wired and wireless Internet access is complimentary. This Art Deco hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours), an area shuttle, and a train station drop-off service.

Hanoi Bonsella Hotel is a smoke-free property.

Hanoi Bonsella Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • On a lake
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors
  • Art Deco architecture
  • Built in 2013
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 575000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Rollaway bed fee: VND 575000.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Bonsella Hotel Hanoi
Diamond Hanoi
Bonsella Hanoi
Bonsella Hotel
Hanoi Bonsella
Hanoi Bonsella Hotel Hotel
Hanoi Bonsella Hotel Hanoi
Hanoi Bonsella Hotel Hotel Hanoi

Hanoi Bonsella Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 320 out of 379 reviews
Rating 8 - Good. 51 out of 379 reviews
Rating 6 - Okay. 4 out of 379 reviews
Rating 4 - Poor. 2 out of 379 reviews
Rating 2 - Terrible. 2 out of 379 reviews

9.6/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel!

We loved our time at the Bonsella! The service was very personal and overall excellent! Everyone was so helpful for us. The location is perfect and close to everything. We just walked all over the beautiful city of Hanoi. Our rooms were comfortable and clean. Very happy with our stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

Rodel

Stayed 2 nights in Dec 2024

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and good hotel

Great location near the lake , friendly staff , good breakfast. Room was comfortable
Stayed 3 nights in Dec 2024

8/10 Good

Paul Toong Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel but noisy

The hotel’s location is perfect for exploring Hanoi’s old and French quarter. Lots of restaurants and shopping around the hotel too. My room is newly renovated and has a city view. However do bring your earbuds plugs because the soundproofing of the room is not the best. You will hear the traffic, construction and dragging of chairs. The roof is under construction so avoid the highest 3 floors if you want a peace sleep. ** The hotel kindly offered me free transportation to the airport after learning about the construction noise last night. Excellent customer recovery. I will definitely consider staying with them again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Super friendly and hospitable with good knowledge of the area. Location is great, the AC works really well, complimentary breakfast is really great and it’s surprisingly quiet. Definitely recommended.
Stayed 1 night in May 2024

10/10 Excellent

Lissa

Liked: Staff & service, property conditions & facilities
An excellent hotel in all ways. Excellent staff. Highly recommended
Stayed 1 night in Feb 2024

8/10 Good

Kelly

Nice area, lots of food and massages a minute away!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2023

10/10 Excellent

Deryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, friendly, knowledgeable and helpful staff. Lovely room.

8/10 Good

evan, Burnaby

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with great location right by the lake, rooms were good and overall a good stay. Only downside is that the staff were very nosy and not the nicest with the couple guests I brought to the hotel for a drink.
Stayed 3 nights in Oct 2022

10/10 Excellent

Phuong-Lien

Stayed 1 night in Sep 2022

10/10 Excellent

ngoc son

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good service Good location
Stayed 1 night in Aug 2022

10/10 Excellent

Dinh Viet Anh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location in the Old Quarter and extremely near to the Hoan Kiem Lake. There's a bar, local coffee shop, local eateries and a famous pizzeria all within a few steps from the hotel. The room itself is decent and breakfast is just okay. They close their entrance at midnight though, so be prepared with a SIM card so you can call them up to open the door if you were to arrive back later than that.
Stayed 3 nights in Jun 2022

10/10 Excellent

Glen

Stayed 1 night in May 2022

10/10 Excellent

Yoon Shan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff is very friendly. Mia ( sorry if wrongly called). Suggest staff should wear a name tag. Mia was helpful and always have happy and smiling face. Recommend to stay in this hotel again. By the way, m house breakfast was wonderful, Vietnamese style as well as western - porch eggs, hot dogs, bacons. All cooked very delicious and yummy. Vietnamese coffee, cereals also served. Well done . Had a wonder stayed in Bonsella.
Stayed 5 nights in May 2022

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! The breakfast was the best we had while visiting Vietnam (we traveled from north to the southern most tip) . It was on the top floor and we sat out on the balcony looking over the other buildings and lake. Quite lovely! The rooms were nice and had air conditioning. It was located in walking distance to most things. Great shopping. We also did an amazing tour/bike/boat of Nin Bin - we were taken on the river to see the amazing lime Stone Mountain formations and then biked all over and had lunch- it was a super fun event! (Instead of doing a boat trip of Halong Bay which I hear is very over crowed and polluted) - just a thought for those that don’t want to spend a lot time.
Stayed 2 nights in Feb 2020

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location location location

Great Service, staff and location. Close to all attractions and a block from Lake. Great local restaurant right next door. Road around Lake closes on the weekend which is an added bonus.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Hanoi Bonsella Hotel. The staff went above and beyond in all aspects of service. The room was new and clean. The location is perfect...close to everything...but on a quieter street. Every morning you can enjoy an incredible breakfast on the top floor with a view of the lake and city. My wife and eleven year old daughter agree with me that this was probably our favorite big city boutique hotel experience...ever. Thank you!
Stayed 5 nights in Feb 2020

10/10 Excellent

Delsa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

service beyond expectations

wonderful visit - from the welcome drinks and plate of fruit, to the beyond expectations effort in recovering my I-pad that I left on the van transporting us from Halong Bay. Everything about this hotel and the service they offer in amazing. Thank you. We loved our stay with you.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, facilities were comfortable but minimal
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and excellent services! Good location too!
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly staff. Super good breakfast on both food and service.
Stayed 2 nights in Dec 2019

10/10 Excellent

Maurice, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was well equipped with all essentials plus little gimmicks like ear plugs, petals of flower and a comprehensive directory on highly recommended eateries... Staff were their biggest assets - well trained , polite / helpful/cheerful ! Location is par excellence ! Sound insulation can be improved .
Stayed 1 night in Dec 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location. Great price!

Fantastic location!!! Close to all the action, great restaurants and hustle and bustle of old town. Very friendly helpful staff and delicious breakfast. Clean and well maintained. Highly recommended.
Stayed 3 nights in Dec 2019