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Elegant Suites Westlake

5.0 star property

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Outdoor pool
Fridge, microwave, espresso maker, electric kettle
Lobby
Premium Apartment, 1 Bedroom, Lake View | Premium bedding, minibar, in-room safe, individually decorated
Premium Studio, Garden View | Premium bedding, minibar, in-room safe, individually decorated

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Kitchen
  • Fireplace
  • Dryer
  • Washer
  • Parking available

Explore the area

Map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • West Lake
    ‪6 min walk‬
  • Ho Chi Minh Mausoleum
    ‪5 min drive‬
  • Hoan Kiem Lake
    ‪6 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Premium bedding, minibar, in-room safe, individually decorated

Apartment, 2 Bedrooms, Garden View

  • 1324 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Living area | LCD TV, fireplace, DVD player

Apartment, 1 Bedroom, Garden View

  • 926 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Studio, Garden View

Premium bedding, minibar, in-room safe, individually decorated

Premium Studio, Garden View

  • 538 sq ft
  • Studio
  • 2 bathrooms
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Apartment, 1 Bedroom, Lake View

Premium Apartment, 1 Bedroom, Lake View | Premium bedding, minibar, in-room safe, individually decorated

Premium Apartment, 1 Bedroom, Lake View

  • Lake view
  • 926 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, 2 Bedrooms, Garden View

Balcony view

Family Apartment, 2 Bedrooms, Garden View

  • 1324 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

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About this property

Elegant Suites Westlake

5-star aparthotel in Tay Ho
Along with a full-service spa, this aparthotel has a restaurant and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a conference center, spa services, and a business center. Each apartment boasts a fireplace and a jetted tub, while also providing free WiFi, free wired Internet, and an LCD TV with cable channels. A kitchen with a refrigerator and a microwave is available, and other amenities include a washer/dryer and a balcony.
Elegant Suites Westlake offers 135 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Each accommodation is individually decorated. Beds feature premium bedding. LCD televisions come with cable channels and DVD players. Accommodations at this 5-star aparthotel have kitchens with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include minibars and espresso makers. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Elegant Suites Westlake features a full-service spa and a children's pool. The aparthotel offers a restaurant. Guests can unwind with a drink at one of the aparthotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center and a meeting room. This luxury aparthotel also offers spa services, a library, and multilingual staff. A complimentary area shuttle within 5 km is available for guests. Complimentary self parking is available on site.

Elegant Suites Westlake has designated areas for smoking.

Camellia - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Vietnamese

Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Hot tub
  • Reflexology
  • Sauna
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Family friendly

  • Children's pool
  • Free crib
  • Playground

Restaurants on site

  • Camellia

Kitchen

  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Microwave
  • Refrigerator
  • Rice cooker

Dining

  • 2 bars/lounges
  • A restaurant
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: USD 25 per night

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Fireplace
  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library

Outdoor areas

  • Balcony
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center
  • Conference center
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Individual decor
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: USD 100 (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 370 out of 580 reviews
Rating 8 - Good. 156 out of 580 reviews
Rating 6 - Okay. 41 out of 580 reviews
Rating 4 - Poor. 8 out of 580 reviews
Rating 2 - Terrible. 5 out of 580 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

ZAHEDUL

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Sheetal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We recently had the pleasure of staying at Elegant Suites Westlake for three days, and it was an absolutely wonderful experience. From the moment we arrived, check-in was a breeze, with the staff warmly welcoming us and ensuring everything was seamless. The room was impeccable—beautifully designed, spotlessly clean, and incredibly spacious. The bathroom was equally impressive, offering ample space and modern amenities. But the highlight of our stay was the magnificent bed—so plush and comfortable that it felt like sleeping on a cloud. After long days of exploring Hanoi, coming back to such a cozy and inviting space truly felt like home. The location near West Lake provided a peaceful retreat away from the city's hustle, yet it was still conveniently close to key attractions. The hospitality was top-notch, making our stay all the more memorable. We highly recommend Elegant Suites Westlake to anyone visiting Hanoi. It’s a perfect blend of luxury, comfort, and warm hospitality!
Stayed 3 nights in Feb 2025

10/10 Excellent

Randall

Stayed 1 night in Jan 2025

10/10 Excellent

Randall

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
To the management staff of the Elegant Suites Westlake, Our 2 night‘s stay of January 31, 2025 and February 2, 2025 was most enjoyable. It was the warm reception of the guest Relations receptionist, Mr. Thanh that really made the 4 of us feel so very welcomed that made the hotel most inviting. It was truly a five star welcoming which we were all very impressed about through his thorough communications and professionalism as he walked us through the hotel and room briefings. He was also very committed to making our stay a 5 star experience which he succeeded in doing. The hotel gym was of the best I’ve had workouts at in a hotel. We would also like to recognize Jeny Tran’s work and follow through in the arranging of our airport, transportation, and transportation to Ha Long Bay. The communications and follow through were beyond expectations.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, room comfort
A great place to stay. Lots of room and quiet. Recently renovated. Very clean and cared for.
Stayed 8 nights in Nov 2024

8/10 Good

PRIYADARSI

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very good property with good amenities. Unfortunately there was strange smell in the room. After informing the property manager many times, the problem was still there.
Stayed 7 nights in Nov 2024

10/10 Excellent

Sanjay

Liked: Cleanliness, property conditions & facilities
Very clean and modern apartments. Everything is provided for. The pool, breakfast, front desk all excellent. We loved the spa massages. Very good therapists. Great to be away from the hustle and bustle but easy to get grab to go to old quarter. Overall a lovely stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I always enjoy my time at Elegant Suites Westlake. It is conveniently located. It is not too far from the old quarter and it is easy to get to the airport. It is far enough from the main roads that it is peaceful and much quieter than anywhere else l've stayed in the city. I enjoy the pool, gym and spa. They are never too busy so you can go at your convenience. The breakfast buffet is consistent every day with a few rotations that keep it fresh. There are good views across the lake or of the city, depending on which room you have. The staff has always been very helpful and attentive.
Stayed 7 nights in Nov 2024

10/10 Excellent

Bal, Birmingham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay. Excellent staff; professional and very helpful.
Stayed 8 nights in Aug 2024

10/10 Excellent

Stanislavs

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really good place to stay, recommended
Stayed 1 night in Aug 2024

10/10 Excellent

Son, Carrollton

Stayed 1 night in Jul 2024

10/10 Excellent

Manu

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort

Loved it

Lovely hotel out of the hustle and bustle with just a $4 Aud grab to old town. Massive rooms like being at home. We checked out late and sat around the pool before heading to the train station. Highly recommend
Stayed 2 nights in Jul 2024

8/10 Good

Diethelm

Liked: Cleanliness, property conditions & facilities
Elegant indeed. Just a nice experience.
Stayed 5 nights in May 2024

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kathlyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place!!! Would stay longer next time. Great breakfast with both western and Viet food! Amazing suite facing the lake and pool. Awwww we loved it so much there!! Thank you ☺️
Stayed 2 nights in Apr 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, property conditions & facilities

8/10 Good

Linh

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Phòng ốc rộng rãi, sạch sẽ. Phòng có bếp nhưng không có đồ dùng học trợ nấu nướng như dầu ăn, gia vị... Không có đũa dùng mà chỉ toàn dao dĩa. Thế nên nếu ở lâu chắc khách phải chủ động mua đồ để nấu nướng vì chỉ cung cấp nồi xoang, bát đĩa. Khu vui chơi trẻ em dù trong nhà nhưng mùa đông lạnh không có máy sưởi ấm nên không chơi được. Nhân viên nhiệt tình, lễ phép là điểm cộng.
Stayed 4 nights in Jan 2024

10/10 Excellent

Brock

Business traveler
Liked: Amenities, property conditions & facilities
Awesome property
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tay Ho is a great neighborhood. Close to the airport and lots of great little bars and restaurants (Vietnamese and other global treats). The staff at Elegant Suites were professional, kind and helpful. We will definitely return when we head back to Hanoi.
Stayed 1 night in Dec 2023

10/10 Excellent

Nipa, New York

Stayed 2 nights in Dec 2023

10/10 Excellent

PURTI

Stayed 3 nights in Dec 2023

8/10 Good

vishal

Traveled with family
Liked: Cleanliness, room comfort

4 star feelings

The hotel room was quite big and was comfortable but honestly we didn't feel 5 star ambience and the pool was also very cold ; the breakfast didn't had vegan options
Stayed 3 nights in Dec 2023

10/10 Excellent

Nada

Traveled with group
Liked: Cleanliness, room comfort

loved the room and the staff

Loved everything about this hotel, the room was perfect, very spacious with a view on the lake. we also had a spacious jaccuzi in the unit (!) and a washing machine. The staff were very helpful. They took their time to explain the city map/landmark and helped us make the best out of our trip
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Brock

Business traveler
Liked: Cleanliness, property conditions & facilities
Great property and staff
Stayed 3 nights in Nov 2023