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Elegant Suites Westlake

5.0 star property

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Apartment, 4 Bedrooms, Lake View | Premium bedding, minibar, in-room safe, individually decorated
2 bars/lounges
Outdoor pool
Lobby
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Washer
  • Parking available
  • Room service
  • Spa
  • Outdoor Space

Explore the area

Map
10B Dang Thai Mai Street, Tay Ho District, Hanoi
  • West Lake
    ‪6 min walk‬
  • Syrena Shopping Center
    ‪7 min walk‬
  • Ho Tay Water Park
    ‪5 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms, Garden View

Apartment, 2 Bedrooms, Garden View | Premium bedding, minibar, in-room safe, individually decorated

Apartment, 2 Bedrooms, Garden View

  • 1324 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Apartment, 1 Bedroom, Garden View

Apartment, 1 Bedroom, Garden View | Living area | LCD TV, fireplace, DVD player

Apartment, 1 Bedroom, Garden View

  • 926 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, Garden View

Studio, Garden View | Living area | LCD TV, fireplace, DVD player

Studio, Garden View

  • 603 sq ft
  • Studio
  • 2 bathrooms
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Apartment, 2 Bedrooms, Garden View

In-room dining

Family Apartment, 2 Bedrooms, Garden View

  • 1324 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

Similar properties

Front of property

Elegant Mansion 88

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.8 out of 5, Exceptional, (115)
The price is $140
per night
$159 total
includes taxes & fees
Mar 17 - Mar 18
Elegant Mansion 88

About this property

Elegant Suites Westlake

5-star aparthotel in Tay Ho
Along with a full-service spa, this aparthotel has a restaurant and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a conference center, spa services, and a business center. Each apartment boasts a fireplace and a jetted tub, while also providing free WiFi, free wired Internet, and an LCD TV with cable channels. A kitchen with a refrigerator and a microwave is available, and other amenities include a washer/dryer and a balcony.
Elegant Suites Westlake offers 135 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Each accommodation is individually decorated. Beds feature premium bedding. LCD televisions come with cable channels and DVD players. Accommodations at this 5-star aparthotel have kitchens with refrigerators, microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers with jetted bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include minibars and espresso makers. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the aparthotel include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Elegant Spa has 1 treatment room. Services include Thai massages, facials, and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Elegant Suites Westlake features a full-service spa and a children's pool. The aparthotel offers a restaurant. Guests can unwind with a drink at one of the aparthotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center and a meeting room. This luxury aparthotel also offers spa services, a library, and multilingual staff. A complimentary area shuttle within 5 km is available for guests. Complimentary self parking is available on site.

Elegant Suites Westlake has designated areas for smoking.

Camellia - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Vietnamese

Property amenities

Pool/Spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Full-service spa
  • Reflexology
  • Sauna
  • Spa tub
  • Thai massages
  • Treatment room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 5 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Extended parking on site (surcharge)

Family friendly

  • Children's pool
  • Free crib
  • Playground

Restaurants on site

  • Camellia

Kitchen

  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Microwave
  • Refrigerator
  • Rice cooker

Dining

  • 2 bars/lounges
  • A restaurant
  • Minibar
  • Room service (limited hours)

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: USD 25 per night

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Living spaces

  • Fireplace
  • Living room
  • Separate dining area

Entertainment

  • DVD player
  • LCD TV with cable channels
  • Library
  • Stereo

Outdoor areas

  • Balcony
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center
  • Conference center
  • Desk
  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a business district
  • On a lake

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 135 units
  • 16 floors
  • Banquet hall
  • Built in 2013
  • Garden
  • Individual decor
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 100

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Late check-out fee: USD 100 (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Elegant Suites Westlake Aparthotel Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Hanoi
Elegant Suites Westlake
Elegant Suites Westlake Hanoi
Elegant Suites Westlake Aparthotel
Elegant Suites Westlake Aparthotel Hanoi

Elegant Suites Westlake Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 358 out of 565 reviews
Rating 8 - Good. 154 out of 565 reviews
Rating 6 - Okay. 41 out of 565 reviews
Rating 4 - Poor. 7 out of 565 reviews
Rating 2 - Terrible. 5 out of 565 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

John

Business traveler
Liked: Cleanliness, room comfort
A great place to stay. Lots of room and quiet. Recently renovated. Very clean and cared for.
Stayed 8 nights in Nov 2024

8/10 Good

PRIYADARSI

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very good property with good amenities. Unfortunately there was strange smell in the room. After informing the property manager many times, the problem was still there.
Stayed 7 nights in Nov 2024

10/10 Excellent

Sanjay

Liked: Cleanliness, property conditions & facilities
Very clean and modern apartments. Everything is provided for. The pool, breakfast, front desk all excellent. We loved the spa massages. Very good therapists. Great to be away from the hustle and bustle but easy to get grab to go to old quarter. Overall a lovely stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I always enjoy my time at Elegant Suites Westlake. It is conveniently located. It is not too far from the old quarter and it is easy to get to the airport. It is far enough from the main roads that it is peaceful and much quieter than anywhere else l've stayed in the city. I enjoy the pool, gym and spa. They are never too busy so you can go at your convenience. The breakfast buffet is consistent every day with a few rotations that keep it fresh. There are good views across the lake or of the city, depending on which room you have. The staff has always been very helpful and attentive.
Stayed 7 nights in Nov 2024

10/10 Excellent

Bal, Birmingham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely stay. Excellent staff; professional and very helpful.
Stayed 8 nights in Aug 2024

10/10 Excellent

Stanislavs

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really good place to stay, recommended
Stayed 1 night in Aug 2024

10/10 Excellent

Son, Carrollton

Stayed 1 night in Jul 2024

10/10 Excellent

Manu

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Loved it
Lovely hotel out of the hustle and bustle with just a $4 Aud grab to old town. Massive rooms like being at home. We checked out late and sat around the pool before heading to the train station. Highly recommend
Stayed 2 nights in Jul 2024

8/10 Good

Diethelm

Liked: Cleanliness, property conditions & facilities
Elegant indeed. Just a nice experience.
Stayed 5 nights in May 2024

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kathlyn

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing place!!! Would stay longer next time. Great breakfast with both western and Viet food! Amazing suite facing the lake and pool. Awwww we loved it so much there!! Thank you ☺️
Stayed 2 nights in Apr 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, property conditions & facilities

8/10 Good

Linh

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Phòng ốc rộng rãi, sạch sẽ. Phòng có bếp nhưng không có đồ dùng học trợ nấu nướng như dầu ăn, gia vị... Không có đũa dùng mà chỉ toàn dao dĩa. Thế nên nếu ở lâu chắc khách phải chủ động mua đồ để nấu nướng vì chỉ cung cấp nồi xoang, bát đĩa. Khu vui chơi trẻ em dù trong nhà nhưng mùa đông lạnh không có máy sưởi ấm nên không chơi được. Nhân viên nhiệt tình, lễ phép là điểm cộng.
Stayed 4 nights in Jan 2024

10/10 Excellent

Brock

Business traveler
Liked: Amenities, property conditions & facilities
Awesome property
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tay Ho is a great neighborhood. Close to the airport and lots of great little bars and restaurants (Vietnamese and other global treats). The staff at Elegant Suites were professional, kind and helpful. We will definitely return when we head back to Hanoi.
Stayed 1 night in Dec 2023

10/10 Excellent

Nipa, New York

Stayed 2 nights in Dec 2023

10/10 Excellent

PURTI

Stayed 3 nights in Dec 2023

8/10 Good

vishal

Traveled with family
Liked: Cleanliness, room comfort
4 star feelings
The hotel room was quite big and was comfortable but honestly we didn't feel 5 star ambience and the pool was also very cold ; the breakfast didn't had vegan options
Stayed 3 nights in Dec 2023

10/10 Excellent

Nada

Traveled with group
Liked: Cleanliness, room comfort
loved the room and the staff
Loved everything about this hotel, the room was perfect, very spacious with a view on the lake. we also had a spacious jaccuzi in the unit (!) and a washing machine. The staff were very helpful. They took their time to explain the city map/landmark and helped us make the best out of our trip
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Nov 2023

10/10 Excellent

Brock

Business traveler
Liked: Cleanliness, property conditions & facilities
Great property and staff
Stayed 3 nights in Nov 2023

10/10 Excellent

Terence

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Would stay again.
Stayed 5 nights in Nov 2023

6/10 Okay

Murugananth

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Quiet, safe, many amenities around.
Stayed 4 nights in Sep 2023

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an outstang hotel service perfect very helpfull
Stayed 3 nights in Sep 2023

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our (my lady and I) third time staying at Westlake within one year. We stayed 10 nights. As in the past, our stay was pleasant and peaceful. We stayed in a deluxe studio room. The size of the room was adequate. The room was clean and comfortable. No bad smells. The pool and gym are awesome. We used both multiple times…nearly everyday. The pool is huge. There’s a wading pool next to the big pool. Towels and showers are available. Folks are asked to rinse off before entering the pool, which is sensible and a courtesy to others. The gym is spacious and can accommodate 20 or so bodies at a time. It has a/c and portable fans to help keep the temperature down. Water is available as are towels. A billiards table is available, but beware. A couple of the pockets aren’t firmly in place and tend to fall when balls go in them. The breakfast buffet was excellent. There were plenty of choices. Fruits and vegetables were fresh. Food was good or better. All staff were helpful, polite and professional. There were ample eating establishments within a few minutes by foot. In many of them, we had dinner for less than $10 for both of us. We will definitely consider staying at Westlake again.
Stayed 11 nights in Aug 2023