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Diamond Westlake Suites

4.5 star property

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Photo gallery for Diamond Westlake Suites

Outdoor pool, sun loungers
Villa, 3 Bedrooms, Lake View (1 King Bed, 2 Twin Bed and 1 Single Bed) | 1 bedroom, in-room safe, desk, laptop workspace
Billiards
Aerial view
Lake

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Washer
  • Room service
  • Gym
  • Pool

Explore the area

Map
96 To Ngoc Van, Quang An, Tay Ho District, Hanoi, 10000
  • West Lake
    ‪1 min walk‬
  • Ho Tay Water Park
    ‪18 min walk‬
  • Tran Quoc Pagoda
    ‪4 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪28 min drive‬

Room options

View all photos for 1 Bedroom Apartment (1 King bed)

1 Bedroom Apartment (1 King bed) | 1 bedroom, in-room safe, desk, laptop workspace

1 Bedroom Apartment (1 King bed)

  • 657 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Lake View (1 King Bed, 2 Twin Bed and 1 Single Bed)

Villa, 3 Bedrooms, Lake View (1 King Bed, 2 Twin Bed and 1 Single Bed) | 1 bedroom, in-room safe, desk, laptop workspace

Villa, 3 Bedrooms, Lake View (1 King Bed, 2 Twin Bed and 1 Single Bed)

  • 1378 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • Lake view
  • Sleeps 6
  • 1 King Bed and 3 Twin Beds

View all photos for 2 Bedroom Apartment (1 King bed, 1 Single bed)

2 Bedroom Apartment (1 King bed, 1 Single bed) | Living area | 55-inch LCD TV with satellite channels, TV, fireplace

2 Bedroom Apartment (1 King bed, 1 Single bed)

  • 979 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

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About this property

Diamond Westlake Suites

4.5-star aparthotel in Tay Ho
This smoke-free aparthotel features 2 restaurants, an outdoor pool, and a fitness center. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle, and a free shopping center shuttle. Additionally, a poolside bar, a snack bar/deli, and outdoor tennis courts are onsite. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Guests will appreciate conveniences like a washer/dryer and a dining area, while an LCD TV with satellite channels and a DVD player provide a bit of entertainment.
Diamond Westlake Suites offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and washers/dryers. Accommodations have separate sitting areas and include dining tables and kitchen islands. 55-inch LCD televisions come with satellite channels and DVD players. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This Hanoi aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an outdoor pool, Diamond Westlake Suites provides outdoor tennis courts and a sauna. Dining is available at one of the aparthotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. A poolside bar is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This luxury aparthotel also offers a fitness center, a terrace, and barbecue grills. An area shuttle within 1 kilometers and a shopping center shuttle are complimentary for guests. Onsite self parking is complimentary.

Diamond Westlake Suites is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner.
24-hour room service is available.

Languages

English, German, Vietnamese

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle up to 1 km
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Playground

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchen island
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Rice cooker
  • Stovetop
  • Toaster
  • Toaster oven

Dining

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 250,000 for adults and VND 150,000 for children
  • 2 restaurants
  • A poolside bar
  • Dining table
  • Room service (24 hours)
  • Snack bar/deli

Bedrooms

  • Alarm clock
  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: VND 800,000 per day

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • 55-inch LCD TV with cable/satellite channels
  • CD player
  • DVD player
  • Stereo
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business center
  • Desk chair
  • Laptop workspace
  • Meeting rooms

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Free bottled water
  • Free local calls
  • Grocery/convenience store
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Meal delivery service
  • Phone
  • Restaurant dining guides
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In the city center
  • On a lake

Things to do

  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Golf driving range
  • Gym
  • Mini golf
  • Racquetball/squash
  • Shopping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Mosquito nets
  • Security system
  • Fire extinguisher

General

  • 167 units
  • 5 floors
  • 8 buildings
  • Access via exterior corridors
  • Banquet hall
  • Bicycle rentals
  • Built in 1998
  • Cleaning products are eco-friendly
  • Garden
  • Soundproofing

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 800000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 250000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 800000 per vehicle (one way)
  • Rollaway bed fee: VND 800000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Sedona Hanoi
Sedona Suites Aparthotel
Sedona Suites Aparthotel Hanoi
Diamond Westlake Suites Aparthotel Hanoi
Sedona Suites Hanoi Aparthotel
Diamond Westlake Suites Aparthotel
Diamond Westlake Suites Hanoi
Sedona Suites Hanoi
Diamond Westlake Suites Hanoi
Diamond Westlake Suites Aparthotel
Diamond Westlake Suites Aparthotel Hanoi

Diamond Westlake Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 271 out of 427 reviews
Rating 8 - Good. 113 out of 427 reviews
Rating 6 - Okay. 29 out of 427 reviews
Rating 4 - Poor. 9 out of 427 reviews
Rating 2 - Terrible. 5 out of 427 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Navodit

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This propery is OK at best. Its very old and can really use a revamp.
Stayed 1 night in Nov 2024

10/10 Excellent

Sung Min

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Pilwon

Business traveler
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Kristi, vancouver

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, the room was gorgeous, and there's a ton to do nearby. I highly recommend choosing Diamond Westlake for your stay in Hanoi.
Stayed 3 nights in Sep 2024

10/10 Excellent

Camilla

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Ann-Marie

Traveled with family
Liked: Cleanliness, amenities
Large apartment, convenient for early morning departure to airport
Stayed 2 nights in Aug 2024

10/10 Excellent

Sung Min

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Tana

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Guest service was super nice. Our 3bedroom 2bathroom was really comfortable for our family of 5 adults and 1 kid.
Stayed 2 nights in Jul 2024

10/10 Excellent

Claudia

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The pool closes at 6:00pm. It is very important to consider. Far from places but to me it’s worth the quiet and ample room for my family.
Stayed 10 nights in Jul 2024

10/10 Excellent

Tony

Liked: Cleanliness, room comfort
Amazing hotel in Hanoi
Have stayed her many times and always enjoy the hotel. Quiet, accommodating, great location and easy in and out.
Stayed 5 nights in Jun 2024

10/10 Excellent

Mai

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed ours stayed and will be coming back
Stayed 3 nights in Jun 2024

10/10 Excellent

Timothy, Brewster

Stayed 3 nights in May 2024

6/10 Okay

william

Business traveler
Liked: Cleanliness
Disliked: Amenities
I was surprised by how stubborn their sales team is,how they ignore customer’s requirement like they don’t care at all.
Stayed 2 nights in May 2024

10/10 Excellent

Monique

Liked: Cleanliness, room comfort
Perfect for a relaxing stay in Hanoi.
Very comfortable apartment with a fabulous pool away from the very hectic old quarter. Perfect place for some respite from the city centre. Very plentiful breakfast and very friendly staff. Will happily return.
Stayed 5 nights in May 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
맛있는 조식과 편안한 휴식
호수 주변 산책과 함께 주변 맛집이 너무 좋은 여행지 베트남 여행시 우선 고려할 만한 방 3개 숙소. 조용하고 쾌적한 수영장, 테니스장, 헬스장, 맛있는 조식 강추할만한 호텔
Stayed 2 nights in May 2024

10/10 Excellent

YUEN YEE

Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Stayed 4 nights in Apr 2024

6/10 Okay

Tracy

Traveled with family
3 star accomm with good apartment size
Not a five start hotel, rooms were old with visible wear and tear, our first room smelt of cigarettes so we requested to change rooms which they accommodated! Great size rooms for families, equipped kitchen and washing machine was very handy! Staff lovely. Nice location if you’re ok with being out of inner Hanoi.
Stayed 2 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
All in one place to stay
Everything you need, food, pool, gym, massage, grocery store. An entire living community with security and 24 hr reception. Only downside is it is not easy to get a Grab pick up. We used a cab orders by reception to go where we needed and used Grab to get back.
Stayed 3 nights in Apr 2024

10/10 Excellent

Chi

Stayed 4 nights in Apr 2024

10/10 Excellent

wendy

Stayed 3 nights in Mar 2024

10/10 Excellent

Thi Huyen Trang

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

YU HANG

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
excellent hotel
Stayed 5 nights in Mar 2024

10/10 Excellent

Jennifer Fang Ni

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The environment was very nice. Away from the Old Quarter
Stayed 3 nights in Feb 2024

10/10 Excellent

I R

Liked: Cleanliness, room comfort
Just like coming home...
We used to live at DWS, so revisiting the place after four years was nice. Much to my surprise the staff actually remembered me and my family. Stayed at DWS twice during a two weel stay in Vietnam. First time I was given a single bedroom apartment and the second time I was put in a double bedroom apartment (as they ran out of single room units). The facility is old and reminiscent of a Singaporean resort complex from the 1980s, but it is clean and well-maintained. The apartments have been updated with modern features since the last time I was here. Thanks to the bad weather, all the exterior corridors were wet with moisture, so walking around between the buildings was not very pleasant. The breakfast buffet has remained the same over the last four years, which is a good thing, as it was and is still pretty decent. Thankfully, the artwork around the lobby has been updated, and the place looks much nicer. The shuttle buses to the city are pretty convenient. There are plenty of restaurants nearby that you could walk to, but the air quality and crazy traffic might make you think twice about doing so. The best part of the stay was the staff, who were always friendly and helpful.
Living room - 2xRoom unit
Master bedroom - 2xRoom unit
Stayed 3 nights in Mar 2024