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Sheraton Qiandao Lake Resort

5.0 star property

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Premium bedding, down comforters, minibar, in-room safe
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Premium bedding, down comforters, minibar, in-room safe
Deluxe Suite, 1 King Bed, Lake View | Premium bedding, down comforters, minibar, in-room safe
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Gym

Explore the area

Map
Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang, 311700
  • Qiandao Lake
    ‪2 min walk‬
  • Qiandaohu National Forestry Park
    ‪3 min drive‬
  • Shijatang Park
    ‪3 min drive‬

Room options

View all photos for Premium Room, 2 Twin Beds, Lake View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Twin Beds, Lake View

  • 516 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Club Room, 1 King Bed, Lake View

  • 506 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Garden View

Club Suite, 1 Bedroom, Garden View | Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 Bedroom, Garden View

  • 807 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Suite, 1 King Bed, View

Club Suite, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Club Suite, 1 King Bed, View

  • 807 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Lake View

Deluxe Suite, 1 King Bed, Lake View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed, Lake View

  • 1012 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Garden View

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Garden View

Room, 2 Twin Beds, Garden View | Premium bedding, down comforters, minibar, in-room safe

Room, 2 Twin Beds, Garden View

  • 517 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Lake View

Premium bedding, down comforters, minibar, in-room safe

Room, 2 Twin Beds, Lake View

  • 505 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed, Lake View

  • 506 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Lake View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed, Lake View

  • 516 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Qiandao Lake Resort

5-star Hangzhou hotel with bar/lounge
This smoke-free hotel features 3 restaurants, a full-service spa, and a water park (surcharge). Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a health club, and a bar/lounge. Housekeeping is available on request.
Sheraton Qiandao Lake Resort offers 249 air-conditioned accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with satellite channels. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

A health club and a water park (surcharge) are featured at the hotel. An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 铂SPA. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
In addition to a full-service spa, Sheraton Qiandao Lake Resort features a water park (surcharge) and an indoor pool. Dining is available at one of the hotel's 3 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and limo/town car service. Event facilities measuring 8073 square feet (750 square meters) include conference space. This luxury hotel also offers a children's pool, a seasonal outdoor pool, and a health club. For a surcharge, the property provides an airport shuttle (available on request) and a theme park shuttle. Complimentary self parking is available on site.

Sheraton Qiandao Lake Resort is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Fishing - This restaurant specializes in Regional cuisine and serves lunch and dinner.
Lobby Lounge - Onsite café.
Feast - This buffet restaurant serves breakfast, lunch, and dinner.
Yue - This restaurant serves lunch and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (CNY 80 per day)
  • Available in some public areas: Free WiFi; wired internet (CNY 20 per hour)

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 12:30 AM on request
  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: CNY 158 per person
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Club Lounge
  • Feast
  • Fishing
  • Lobby Lounge
  • Yue

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Water park

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8,073 square feet of conference space
  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 400.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 158 per person
  • Fee for in-room wired internet: CNY 80 per day (rates may vary)
  • Fee for wired internet in public areas: CNY 20 per hour (rates may vary)
  • Airport shuttle fee: CNY 7000 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 7000 (one-way), (from 1 to 18 years old)
  • Rollaway bed fee: CNY 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from July to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Sheraton Qiandao
Sheraton Qiandao Lake
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Hangzhou
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort Hotel
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Lake Resort Hotel Hangzhou

Sheraton Qiandao Lake Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 67 reviews
Rating 8 - Good. 16 out of 67 reviews
Rating 6 - Okay. 6 out of 67 reviews
Rating 4 - Poor. 3 out of 67 reviews
Rating 2 - Terrible. 1 out of 67 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Johnny

Stayed 2 nights in Oct 2024

8/10 Good

Michael Ka Chung

Liked: Cleanliness, staff & service, room comfort
Good but need improvement
service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Stayed 1 night in Aug 2019

10/10 Excellent

Matus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near lake
Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will come back
Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
Stayed 2 nights in Oct 2018

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is ok, just the check in process a bit slow

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great place to visit
Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Stayed 2 nights in Mar 2018

6/10 Okay

Marc, Uk (living in China)

Nice Hotel but not 5 star
This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.
Stayed 3 nights in Aug 2017

8/10 Good

Jack E.

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

8/10 Good

Simon saiwing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airconditioning not working but still a good hotel
I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.

8/10 Good

Stefan, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back!
Was a very happy stay... Got free upgrade to business room...wonderful!! You don't want to go home to your own apartment again...Service, hotel, location were perfect. Can only recommend..

8/10 Good

Yan

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was quite comfortable. We love the environment & convenience of the hotel, while we are not satisfied with the service. I have booked a twins beds room, while the reception lied to me that I have booked a king bed room. After double checking, they told me that they can only offer me a king bed room as they do not have any twins bed room available.

8/10 Good

Mary, New York City

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with great view of the lake.
This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information about how to get to the wharf and how long it will take to get there. He even gave us wrong information about the boat tour out of the wharf, which is 1 of the highlights of visiting Chindaohu. Because of the wrong information, all my schedules following the boat tour were messed up, including my return to Hongzhou.

10/10 Excellent

kim poh, Kota Kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Qian Dao A must Stay!
It was awesome! The view from the room was spectacular !

10/10 Excellent

Helen, Shanghai China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Fantastic service
We stayed 1 night for wedding anniversary. The hotel has great location and Considerate service. Staff prepared Rose petals bed for us. We had a very romantic wedding anniversary. Many thanks. Will select this hotel for family travel next time.

6/10 Okay

zou, Shanghai

Liked: Cleanliness, staff & service, room comfort
Not comparable with the name
1）Breakfast is very simple; 2)Swimming pool is in repaire. But we do not know in advance. 3)Garden view room is nearly no garden outside.

10/10 Excellent

shu yi

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
謝謝禮賓部
非常感謝禮賓部的葛先生Aron 服務親切，很盡力滿足我們提出的需要 讓我們開心的帶回心儀的伴手禮 這次旅行因為他的服務很圓滿 Check in當天櫃檯的小姊姊 也是親切可愛 還介紹周邊的美味餐點 非常棒的旅行體驗
Stayed 2 nights in Nov 2024

10/10 Excellent

JIANFENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
是来千岛湖度假的非常好的酒店
第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。
Stayed 2 nights in May 2024

10/10 Excellent

JIANFENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
是来千岛湖度假的非常好的酒店
第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。
Stayed 2 nights in May 2024

10/10 Excellent

Zhaohai

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Jianjiang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

David Ki Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第二次来了，还是见到友善的面孔，熟悉的商务酒店，清洁的居住环境。不冷不热的天气，坐在阳台喝杯红酒，放松一下心情。感觉人生还是美好的…
Stayed 1 night in Nov 2021

8/10 Good

sihjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景觀一絕
這次住的湖景房景觀真的一絕，連浴室泡澡都能看到景觀，房裏的陽台就是賞千島湖日落的好地點！ 早餐選擇也很多，比較可惜是泳池好像沒有在運營，自行車租借也並不方便。
Stayed 2 nights in Jun 2021