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JW Marriott Hotel Hangzhou

5.0 star property

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Photo gallery for JW Marriott Hotel Hangzhou

Terrace/patio
Exterior
City view
Exterior
Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Gym
  • Room service

Explore the area

Map
28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006
  • Hangzhou Opera
    ‪10 min walk‬
  • Zhejiang Museum of Natural History
    ‪12 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪14 min walk‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪36 min drive‬

Room options

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Living room | 42-inch LCD TV with satellite channels, TV, iPod dock

Executive Suite, 1 Bedroom

  • 883 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed

  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, Lake View

  • 560 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Lake View

  • 409 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Double Beds, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 2 Double Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Premier Room, 2 Double Beds, Lake View

  • 560 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Executive Twin Room, 2 Double Beds

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Camping King Room with Executive Lounge Access

Premium bedding, minibar, in-room safe, desk

Premier Camping King Room with Executive Lounge Access

  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Camping King Room with City View

Premium bedding, minibar, in-room safe, desk

Deluxe Camping King Room with City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

JW Marriott Hotel Hangzhou

5-star Hangzhou hotel, connected to a shopping center in Gongshu
4 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a steam room, and a conference center are onsite. Housekeeping is available on request.
JW Marriott Hotel Hangzhou offers 305 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 42-inch LCD televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a steam room.

Guests under 14 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
In addition to a full-service spa, JW Marriott Hotel Hangzhou features an indoor pool and a 24-hour health club. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. Business amenities at this 5-star property consist of a business center, 11 meeting rooms, and limo/town car service.

A computer station is located on site and wired and wireless Internet access is complimentary. Event facilities measuring 18245 square feet (1695 square meters) include a conference center. This luxury hotel also offers a children's pool, a steam room, and a terrace. For a surcharge, the property provides a train station pick-up service and a train station drop-off service. Limited complimentary onsite parking is available on a first-come, first-served basis.

JW Marriott Hotel Hangzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM.
Asia Bistro - This buffet restaurant serves breakfast, lunch, and dinner.
Cru Steak House - This steakhouse serves dinner only. Open daily.
Man ho - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Man Ho Club - This diner specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; CNY 198 for adults and CNY 99 for children
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Asia Bistro
  • Cru Steak House
  • Man ho
  • Man Ho Club

Things to do

  • 24-hour health club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (18,245 square feet of space)

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Elevator (45 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 26 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2010
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 10:00 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 155.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
  • Rollaway bed fee: CNY 155.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:30 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 14 years old are not allowed in the health club or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou JW Marriott Hotel
JW Marriott Hangzhou
JW Marriott Hotel Hangzhou
Jw Marriott Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel
JW Marriott Hotel Hangzhou Hangzhou
JW Marriott Hotel Hangzhou Hotel Hangzhou

JW Marriott Hotel Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 135 out of 215 reviews
Rating 8 - Good. 58 out of 215 reviews
Rating 6 - Okay. 13 out of 215 reviews
Rating 4 - Poor. 4 out of 215 reviews
Rating 2 - Terrible. 5 out of 215 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Stayed 1 night in Oct 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Dr. Alejandro

Traveled with partner
Liked: Staff & service
Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.
Stayed 4 nights in May 2024

10/10 Excellent

Kun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Booked for my parents and they liked it, stuff are very professional and friendly
Stayed 1 night in May 2024

6/10 Okay

JIAN

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.
Stayed 3 nights in May 2024

10/10 Excellent

Denise

Liked: Cleanliness
Stayed 2 nights in Apr 2024

2/10 Terrible

Asad Abbas

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Stayed 1 night in Oct 2023

10/10 Excellent

Han

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.
Stayed 4 nights in Sep 2023

6/10 Okay

Mark

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Ehhhhh
Stayed 1 night in May 2023

6/10 Okay

saemon

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Disappointing!
I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.
Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Ah Lam

Liked: Staff & service
Service was excellent but facilities need to be updated
Stayed 2 nights in May 2023

10/10 Excellent

Mohamed

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.
Stayed 3 nights in Apr 2023

4/10 Poor

Anthony

Disliked: Cleanliness, property conditions & facilities, room comfort
Completely underwhelming for a romantic weekend...
We like to get out of the house and stay in 5-star hotels in our city every month and this time we tried the JW. It was a good bit more expensive than others so we expected it to dazzle us. It didn't. Others have grand lobbies when you walk in...not here. It seems like an afterthought where you are looking at the eggs on the breakfast buffet when you enter. The room felt dated with so many stains all over the marble. We are hotels.com gold members and have lots of nights in other hotels to compare this to and it was a terrible value at such a high price for such an underwhelming room. All that bad said I MUST include the good. Amazing breakfast...as good or better than any other in town. Nice pool area with hot tub and longer hours than others (6am-11pm). Service was wonderful. I forgot something in the room and the hotel reached out to me. All these things I just expect though from any 5-star property. The room itself was the true disappointment that will keep us from going back. This is especially disappointing to me as I own many shares in the Marriott company but I have to be honest so others looking for a romantic weekend won't be disappointed. For business when the company is paying and the location is good for you it is probably a 10/10 hotel.
Stayed 1 night in Jun 2021

2/10 Terrible

sing

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very comfortable and well situated. Accommodation was most satisfactory and the Staff were superb...
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

ASHLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights stay
2 nights stay , comfortable . Some improvements needed but overall good
Stayed 2 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel in Hangzhou
An excellent choice of hotel in the CBD of Hangzhou - around a 20 drive from Hangzhou railway station. Rooms are spacious and well appointed, with everything a business traveller would require for a short or longer stay. WiFi connectivity is good fast. Western tv channels, including BBC World and CNN are available. The hotel has a number of dining options; an Asian Bistro restaurant, with occasional themed buffets, Cru Steak House, and a Chinese restaurant, specialising in Cantonese cuisine. 24 hour room service is also available. Breakfast was included in my room rate and was excellent for choice and quality. The hotel’s staff were extremely professional and attentive, friendly and helpful. They really have customer service honed to a extremely high level.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable and memorable stay
All the staff encountered are exceptional friendly and helpful including the cleaners.
Stayed 2 nights in Mar 2019