4/10 Poor
Denise
Traveled with family
Aug 29, 2024
Liked: Staff & service
Disliked: Cleanliness
Parking is not close to hotel and is not signed well. We found someone on the street to figure out where to park. Front of the hotel is also not REALLY clear until you’re right in front of the doors.
First room we were given was ALSO given to another patron. Fortunately we rode the elevator up together otherwise that could have been really bad. She had switched rooms the night before because her original room was not clean when she checked in. Cool. I understand the mix up, we both go down and BOTH get new rooms. Get to my new room…it was never cleaned from the night before.
Mind you this is at 11:30pm, in a hotel that I’ve already struggled to figure out where to park, already been up to the 3rd floor and down the long hallway not once…but twice now. And now a dirty room. Beds not made. Towels on the floor.
The hotel still had rooms available the night of our check in so HOW this happened is beyond me.
Trek back down to the front desk yet again for the 3rd time in the same night. Finally got a room!!
The hotel staff was VERY understanding and did ultimately get us taken care of, but it shouldn’t have taken the amount of time and effort it did. The front desk only had one person working and each visit down took at least 10-15 minutes. Needless to say, if we have the option to stay here or drive further…I’ll drive.
Denise
Stayed 1 night in Aug 2024
