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Holiday Inn Hamburg - Hafencity, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Hamburg - Hafencity, an IHG Hotel

Exterior
Serves breakfast, lunch, and dinner
Exterior
Lobby
Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • Pet friendly
  • Parking available
  • 24/7 front desk

Explore the area

Map
Ueberseeallee 15, Hamburg, Hamburg, 20457
  • Hamburg Cruise Center
    14 min walk
  • Mensa der HafenCity Uni
    1 min walk
  • HafenCity Universität Station
    3 min walk
  • Hamburg (HAM)
    30 min drive

Room options

View all photos for Standard Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Courtyard View

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Accessible, Courtyard View

  • 249 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed

Suite, 1 Queen Bed | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed

  • 441 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Twin Beds

  • 213 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed

  • 249 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Courtyard View

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Courtyard View

  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed

  • 226 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

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About this property

Holiday Inn Hamburg - Hafencity, an IHG Hotel

4-star Hamburg hotel, connected to a shopping center in Hamburg City Center
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking. Change of towels is available on request.
Holiday Inn Hamburg - Hafencity, an IHG Hotel offers 268 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and 3 meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Holiday Inn Hamburg - Hafencity, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Open Lobby - This lobby lounge serves breakfast, lunch, dinner, and light fare.
24-hour room service is available.

Languages

English, German, Italian, Spanish, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 28 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Open Lobby

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service

Business services

  • 3 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Elevator (39 inch wide door)
  • Handrails in stairways (24 inches high)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Tourism fee: EUR 3.9 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Self parking fee: EUR 28 per day
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Holiday Inn Hamburg Hafencity Hotel
Holiday Inn Hamburg Hafencity

Holiday Inn Hamburg - Hafencity, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 440 out of 680 reviews" "
Rating 8 - Good. 204 out of 680 reviews" "
Rating 6 - Okay. 22 out of 680 reviews" "
Rating 4 - Poor. 9 out of 680 reviews" "
Rating 2 - Terrible. 5 out of 680 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Erika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safer than the city center, good transportation connections. Sadly no mini fridge and breakfast is quite expensive. Would recommend again because of the staff too.
Stayed 2 nights in Sep 2024

10/10 Excellent

Harry

Stayed 1 night in Aug 2024

10/10 Excellent

Paria

Stayed 2 nights in Jul 2024

10/10 Excellent

Gregory, Winnipeg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet breakfast.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nicola

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Anton, Winter Garden

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with great staff !
Stayed 1 night in Aug 2024

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Susan, Mesquite

Everything was wonderful!
Stayed 1 night in Jul 2024

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
This hotel is located in very calm area but close to the city center. All staff are very kind. We highly recommend.
Stayed 3 nights in Jul 2024

10/10 Excellent

sukhjinder, renton

Stayed 1 night in Jul 2024

10/10 Excellent

Paul Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, well located for the purpose of our visit and the staff were helpful and informative.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location in Hamburg, close to main train station HFB yet also in proximity to common landmark sites to visit. Easy access to tram line and very convenient location for resting in between activities.
Stayed 2 nights in Jul 2024

4/10 Poor

Patricio

Liked: Cleanliness, staff & service, property conditions & facilities
The view from the room was nice but the air wasn't working nor is the room sound proof because I heard the partying all night.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast friendly staff. Good location. Spotless hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Rosemina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very good hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Nugzar

Stayed 4 nights in Jun 2024

10/10 Excellent

Adam

Stayed 2 nights in Jun 2024

10/10 Excellent

Monika

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good
Stayed 1 night in Jun 2024

8/10 Good

Karen

Traveled with partner
Liked: Staff & service, property conditions & facilities
excellent bus and underground transport links just a few minutes from the hotel. Also walkable to/from Hafen City attractions/museums - Minuture Wunderland, etc.
Stayed 4 nights in Jun 2024

8/10 Good

Juliet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and excellent breakfast. Dinner staff different than breakfast staff, and not as nice. Nice location. AC isn’t efficient however.
Stayed 4 nights in May 2024

6/10 Okay

Scott, Salt Lake City

Despite its otherwise high ratings, this hotel does NOT distinguish itself. It is a very average hotel with small, dark rooms in an area that is actually pretty scary late at night. I wouldn't choose to stay here again.
Stayed 1 night in Apr 2024

8/10 Good

Hanspeter

Traveled with group
Liked: Staff & service
Zimmer wurden nicht gereinigt!
Stayed 3 nights in Apr 2024

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
also the restaurant was out of food ifems .
Stayed 1 night in Mar 2024

8/10 Good

neil

Liked: Amenities
Nice room and well maintained. Seemed very quiet at first, but during the first (of three) nights, there were loud vehicles outside with things being dropped in them, maybe around 03.00 or 04.00. I was on the fifth floor; there is a gym on the floor above. For some reason they allow people to use this from 06.00, which of course, can be heard on the floors below. The sixth floor should be closed until 08.00 out of respect for guests in their rooms.
Stayed 3 nights in Feb 2024