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Best Western Premier Alsterkrug Hotel

4.5 star property

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Photo gallery for Best Western Premier Alsterkrug Hotel

Front of property
View from room
Lobby
Sauna, steam room
Food and drink

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Parking available
  • 24/7 front desk
  • Gym
  • Breakfast available

Explore the area

Map
Alsterkrugchaussee 277, Hamburg, HH, 22297
  • Hagenbeck Zoo
    ‪8 min drive‬
  • Miniatur Wunderland
    ‪12 min drive‬
  • Reeperbahn
    ‪12 min drive‬
  • Hamburg (HAM)
    ‪4 min drive‬

Room options

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Hypo-allergenic bedding, in-room safe, individually decorated

Executive Room, 1 Double Bed

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location) | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

10.0 out of 10
Exceptional
(2 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Premium Room, 1 Double Bed, Garden View (Quiet Location) | Hypo-allergenic bedding, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds) | Hypo-allergenic bedding, in-room safe, individually decorated

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

9.0 out of 10
Wonderful
(12 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Holiday Inn Hamburg - City Nord by IHG

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1001)
$117 nightly
The price is $117 total
includes taxes & fees
Holiday Inn Hamburg - City Nord by IHG

About this property

Best Western Premier Alsterkrug Hotel

4.5-star hotel in Hamburg-Nord
Along with 2 restaurants, this smoke-free hotel has a full-service spa and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a conference center are onsite. Housekeeping is available on request.
Best Western Premier Alsterkrug Hotel offers 106 accommodations with laptop-compatible safes and espresso makers. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with premium satellite channels, first-run movies, and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and portable fans. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

In addition to a full-service spa, Best Western Premier Alsterkrug Hotel features a sauna and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 2669 square feet (248 square meters) include a conference center. This luxury hotel also offers a terrace, barbecue grills, and a vending machine. For a surcharge, the property provides a cruise ship terminal shuttle and a bus station shuttle. Onsite parking is available (surcharge), along with a car charging station.

Best Western Premier Alsterkrug Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:30 AM on weekdays.
Restaurant Alsterkrug - This restaurant specializes in German cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Braband Bistro & Wein - This restaurant specializes in German cuisine and serves lunch and dinner. Reservations are required. Open select days.
Room service (during limited hours) is available.

Languages

Croatian, English, German, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Onsite parking available only on request
  • Uncovered self parking on site (EUR 8 per day)
  • Covered valet parking on site (EUR 18 per day)
  • Onsite parking options include a garage

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 27 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Braband Bistro & Wein
  • Restaurant Alsterkrug

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Boat
  • Canoeing
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Conference center (2,669 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Outdoor furniture
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1985
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Fireplace in lobby
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium satellite channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 69.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 27 per person
  • Uncovered self parking fee: EUR 8 per day
  • Covered valet parking fee: EUR 18 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 69.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards, mobile payments, and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 7 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Property is also known as

Alsterkrug
Alsterkrug Hotel
Best Western Alsterkrug
Best Western Premier Alsterkrug
Best Western Premier Alsterkrug Hamburg
Best Western Premier Alsterkrug Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Hotel Alsterkrug Best Western
Best Premier Alsterkrug
Best Western Premier Alsterkrug Hotel Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Best Western Premier Alsterkrug Hotel Hotel Hamburg

Best Western Premier Alsterkrug Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 141 out of 303 reviews
Rating 8 - Good. 123 out of 303 reviews
Rating 6 - Okay. 27 out of 303 reviews
Rating 4 - Poor. 8 out of 303 reviews
Rating 2 - Terrible. 4 out of 303 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Fredy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant experience

Pleasant hotel with normal-sized room. Comfortable bed, modern, clean bathroom, and everything was clean and well-maintained. Despite being on the street side, our room was extremely quiet. The staff was friendly and efficient. We were visiting family so we didn’t spend much time there and didn’t have any meals there, but it was all quite pleasant!
Stayed 4 nights in Dec 2024

10/10 Excellent

Marcin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue was road construction all down the street in front of the building. Not much that they can do about that!
Stayed 3 nights in Aug 2024

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful facility. Beautiful rooms and great service from all customer agents working there. From housekeeping to front desk and kitchen. But be aware if you need parking you need to arrange prior to arrival. There is street parking but not always easy to find.
Stayed 1 night in Jul 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Wei

Stayed 1 night in Jul 2024

10/10 Excellent

Mathew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, clean rooms, close to airport.
Stayed 3 nights in Jun 2024

8/10 Good

Jane

Liked: Cleanliness, property conditions & facilities, room comfort

HAMBURG

Lovely hotel, booked as we had a concert to go to at the sports hall near by, but a little bit far out of Hamburg, had to get a bus then a train in.
Stayed 2 nights in Feb 2024

10/10 Excellent

Roswita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Restaurant!

Absolutely delightful German restaurant dinner! Surprised & Thrilled!
Stayed 1 night in Apr 2024

10/10 Excellent

daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very comfortble

Stayed 2 nights in Feb 2024

10/10 Excellent

Joni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near the airport and walkable to the Ubon train.
Stayed 4 nights in Oct 2023

8/10 Good

Allan

Stayed 5 nights in Jul 2023

10/10 Excellent

Jackie

Stayed 2 nights in Oct 2022

10/10 Excellent

Horst, West Roxbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Stayed 2 nights in Aug 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Manfred, Fort Lauderdale

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2022

8/10 Good

Teemu

Liked: Cleanliness, staff & service, property conditions & facilities

Good service, poor wifi

+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Stayed 4 nights in May 2022

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for Lufthansa

Great facilities and a comfortable room. Food at the hotel was excellent. Friendly staff too.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enough for one night stays

Excellent service. The hotel is overall in good condition l, however it was noisy when someone at the next room was taking a shower or using the kettle. Nevertheless I had a good sleep but I was lucky to wake up early in the morning so no one else woke me up. Internet connection was quite slow.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to airport

Amazing close by to tge airport maximum you will pay on taxi 10 euros, freindly staff and was clean would recommend
Stayed 1 night in Sep 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem near the Hamburg airport.

Surprisingly beautiful, small hotel hidden away in a residential suburb of Hamburg, within walking distance to the airport. The hotel is immaculate, even romantic in its setting. Excellent for adults wanting some "me" time. It's probably a little too secluded for rambunctious children. It's a must stay for adults wanting to be near the airport. While you're there, try the little cafe on the river two blocks down.
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
No WiFi as promised
Stayed 1 night in Jun 2019