6/10 Okay
emily
Traveled with partner
Mar 29, 2025
Disliked: Staff & service, property conditions & facilities
We arrived shortly after 3pm and were greeted by a hostess in pyjamas. The penthouse was beautiful, but There was duct tape on lots of the ceiling, a drip that dripped brown liquid into the bathroom vanity. We had to remove the drain with a butter knife in the tub. It was a bit strange. The sauna controls are falling off of the wall. I tried to turn on the shower accessories hose and the knob fell off. Along with that, one of the knobs to the tub is clearly broken and repaired poorly, allowing no control of one side of the jets. The patio was great but some deck furniture would have been nice to enjoy the space. The hot tub was nice and hot but we couldn’t figure out the controls (lights and jets) and we enjoyed the outdoor sauna. When we were in the common space there was loads of laundry on the island, and the hostess was eating supper and on face time. We made our breakfast requests for 9:00. We came down and there was no one there but other guests. I reached out at 9:30 to ask if we should expect her, or go elsewhere. She told us she was stuck in traffic.. We made an espresso, but We opened the almond milk and it was so rotten the plastic lid was rotting off of the carton. There was juice in the fridge that expired in February (it’s March 29) there was not enough cream for two coffees. We opted out of our late check in to get out of there. The chef/hostess never responded to me when I texted her back about the delay. There is a live in host that never came to let us know
emily
Stayed 1 night in Mar 2025