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Hyatt Regency Hakone Resort and Spa

4.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hyatt Regency Hakone Resort and Spa

Room, 2 Twin Beds, Mountain View | Mountain view
Lobby lounge
Room, 2 Twin Beds (Tatami) | Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior
Deluxe Room, 2 Twin Beds (Dog Friendly) | Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Hot Tub
  • Breakfast available
  • Bar
  • 24/7 front desk
  • Laundry
  • Room service

Explore the area

Map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Hakone Museum of Art
    ‪9 min walk‬
  • Hakone Gora Park
    ‪11 min walk‬
  • Ōwakudani
    ‪3 min drive‬
  • Atsugi Air Base (NJA)
    ‪80 min drive‬

Room options

View all photos for Deluxe Room, 2 Twin Beds (Dog Friendly)

Deluxe Room, 2 Twin Beds (Dog Friendly) | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds (Dog Friendly)

  • 783 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

  • 603 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds

  • 786 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Mountain View

Room, 2 Twin Beds, Mountain View | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Mountain View

  • 605 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Regency, Executive Suite

Regency, Executive Suite | Hypo-allergenic bedding, minibar, in-room safe, desk

Regency, Executive Suite

  • 1001 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds (Tatami)

Room, 2 Twin Beds (Tatami) | Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Twin Beds (Tatami)

  • 721 sq ft
  • Sleeps 6
  • 2 Twin Beds

Similar properties

Exterior

Hotel Indigo Hakone Gora, an IHG Hotel

Parking included
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (649)
The price is $380
per night
$472 total
includes taxes & fees
Jan 27 - Jan 28
Hotel Indigo Hakone Gora, an IHG Hotel

About this property

Hyatt Regency Hakone Resort and Spa

4.5-star resort in Gora
3 restaurants, a full-service spa, and a bar/lounge are available at this smoke-free resort. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Other amenities include a spa tub, massage/treatment rooms, and conference space.
Hyatt Regency Hakone Resort and Spa offers 80 accommodations with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include slippers, toilets with an electronic bidet, hair dryers, and toothbrushes and toothpaste.

This Hakone resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and blackout drapes/curtains. Microwaves, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the resort include a spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, detox wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

In addition to a full-service spa, Hyatt Regency Hakone Resort and Spa features hot springs and a spa tub. Dining is available at one of the resort's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Event facilities measuring 1141 square feet (106 square meters) include conference space. This luxury resort also offers a library, a terrace, and multilingual staff. A train station pick-up service and a train station drop-off service are complimentary for guests. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Hyatt Regency Hakone Resort and Spa is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Dining Room Western - This restaurant specializes in French cuisine and serves breakfast, lunch, and dinner. Reservations are required.
Dining Room Sushi - This sushi bar specializes in sushi and serves dinner only. Reservations are required. Open daily.
Living Room - This lobby lounge serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free train station pick-up and drop-off shuttle from 10:00 AM to 6:30 PM
  • Train station shuttle on request
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: JPY 4,859 per person
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Dining Room Sushi
  • Dining Room Western
  • Living Room

Things to do

  • Designer stores
  • Full-service spa
  • Hot springs
  • Library
  • Spa tub
  • TV in common areas

Family friendly

  • Children's dinnerware
  • DVD player
  • Free crib
  • Highchair
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,141 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
  • Destination fee: JPY 150 per person, per night. This fee does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 4859 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is recommended for transportation to and from this property
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Hyatt Regency Hakone Resort and Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 646 out of 885 reviews" "
Rating 8 - Good. 186 out of 885 reviews" "
Rating 6 - Okay. 30 out of 885 reviews" "
Rating 4 - Poor. 15 out of 885 reviews" "
Rating 2 - Terrible. 8 out of 885 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Food was great and staff was SO FRIENDLY and spoke great English. Rooms were incredibly spacious. We would stay here again!
Stayed 1 night in Oct 2024

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Charene

Stayed 1 night in Sep 2024

10/10 Excellent

Joung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spa. Nice facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Guy

Traveled with family
Liked: Staff & service, amenities
Nice place for a family to stay in Hakone. Nothing really in walking distance, but the hotel does provide a free shuttle service, including from Odawara so contact them too find out more.
Stayed 2 nights in Sep 2024

10/10 Excellent

atsunori

Stayed 2 nights in Sep 2024

10/10 Excellent

polly

Stayed 3 nights in Sep 2024

10/10 Excellent

Eli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pleasant hotel experience! The staff was beyond helpful and very friendly. There are both Japanese and western dining options at the hotel, as well as a delicious breakfast buffet. I would recommend at least booking breakfasts when you arrive as there are not many easily walkable restaurants, and the area is very hilly. The hotel does however offer free rides to multiple locations around Hakone. The hotel has a no clothes Onsen, and they provide free coverings for tattoos. This was by far my favorite room of the whole vacation. Our room (410) had an indoor terrace with a wall to wall massive window that can be opened to let in fresh air. We even had a view of Mt. Fuji and the sky rail that goes over Mt. Hakone. My only critiques of the hotel are that there is no gym, no coin laundry, and while the room was always nice and cool, the hallways and lobby aren’t air conditioned and can get pretty warm during the hot season.
Stayed 2 nights in Sep 2024

10/10 Excellent

Enami

Stayed 1 night in Sep 2024

10/10 Excellent

Nirosha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great servce.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

eri

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

MISATO

Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Special place but expensive
Stayed 3 nights in Aug 2024

10/10 Excellent

Naomi

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

takuya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Gary Chi Kit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Excellent Room for the family, breakfast was great. Location can be a bit remote but there is a free hotel shuttle service with limited time slots. Best to rent a car to get the full tour of the area.
Stayed 2 nights in Aug 2024

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was pleasant overall. The onsen was enjoyable, but it didn't stand out significantly. It appeared that more foreign guests were visiting the hotel than locals, affecting the atmosphere slightly. Some of these guests seemed to lack awareness or showed a disregard for local social customs, which was disappointing and made the atmosphere a little unpleasant.
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa and hot springs were fantastic!
Stayed 1 night in Jul 2024

10/10 Excellent

Bart

Liked: Staff & service, property conditions & facilities
Our stay was incredible. Staff was ver attentive and accommodating. We hiked Mt. Fuji in one day. They were able to coordinate a 3am taxi pickup. The Onsen was incredible. Book here if you can!
Stayed 2 nights in Jul 2024

10/10 Excellent

Hania

Stayed 2 nights in Jul 2024

10/10 Excellent

Bethan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

JANG HO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
JAY
고템바 아울렛 근처의 숙소를 찾다가 발견했습니다. 30분 정도 산길을 드라이브 해야되기 때문에 아울렛에서의 접근성은 그렇게 좋지는 않습니다. 오와쿠다니로 가는 케이블카역이 차로 3분 거리에 있어서 오와쿠다니 가기에는 매우 좋은 위치입니다. 호텔 자체가 굉장히 새련되고 예쁘고, 밤12시까지 하는 온천도 매력적입니다. 훌륭한 스태프가 잘 도와주고, 조식도 탑티어 입니다. 2명의 아기가 있어 다다미와 침대가 같이 있는 방으로 선택했는데, 아주 만족했습니다. 둘째가 배탈이 나서 흰죽을 주문했는데 아침, 점심에 메뉴에 없는 음식을 만들어주어서 너무 감사했습니다. 편안하게 2일 숙박했습니다. 추천합니다.
Stayed 2 nights in Jul 2024

10/10 Excellent

Richard Chul

Stayed 1 night in Jul 2024

10/10 Excellent

James, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Regency Hakone was beautiful and the family really enjoyed the hospitality and the onsen!
Stayed 1 night in Jul 2024