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Hotel Indigo Hakone Gora by IHG

4.5 star property

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Photo gallery for Hotel Indigo Hakone Gora by IHG

Hot springs
Balcony view
Standard Room, 2 Twin Beds, River View (Private Hot Spring) | Down comforters, minibar, in-room safe, individually decorated
Garden
Suite, 2 Twin Beds, River View (Private Hot Spring) | Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Room service
  • 24/7 front desk
  • Laundry

Explore the area

Map
924-1 Kiga, Hakone-machi Ashigarashimo gun, Hakone, Kanagawa, 250-0402
  • Hakone Gora Park
    ‪12 min walk‬
  • Hakone Open Air Museum
    ‪17 min walk‬
  • Ōwakudani
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds (Private Hot Spring)

Down comforters, minibar, in-room safe, individually decorated

Standard Room, 2 Twin Beds (Private Hot Spring)

  • 391.4 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed (Private Hot Spring)

Down comforters, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Private Hot Spring)

  • 391.4 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Down comforters, minibar, in-room safe, individually decorated

Standard Room

  • 391.4 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, River View (Private Hot Spring)

Premium Room, 1 King Bed, River View (Private Hot Spring) | Down comforters, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, River View (Private Hot Spring)

  • 533.7 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, River View (Private Hot Spring)

Standard Room, 2 Twin Beds, River View (Private Hot Spring) | Down comforters, minibar, in-room safe, individually decorated

Standard Room, 2 Twin Beds, River View (Private Hot Spring)

  • 391.4 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, River View (Private Hot Spring)

Standard Room, 1 King Bed, River View (Private Hot Spring) | Down comforters, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, River View (Private Hot Spring)

  • 391.4 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, River View (Private Hot Spring)

Suite, 2 Twin Beds, River View (Private Hot Spring) | Down comforters, minibar, in-room safe, individually decorated

Suite, 2 Twin Beds, River View (Private Hot Spring)

  • 818.4 sq ft
  • River view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Private Hot Spring)

Suite, 1 King Bed (Private Hot Spring) | Down comforters, minibar, in-room safe, individually decorated

Suite, 1 King Bed (Private Hot Spring)

  • 607 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Hotel Indigo Hakone Gora by IHG

4.5-star hotel in Gora
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, concierge services, and dry cleaning.
Hotel Indigo Hakone Gora by IHG offers 100 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 50-inch flat-screen televisions come with digital channels. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are hot springs open between 7:00 AM and 10:00 PM.
Hotel Indigo Hakone Gora by IHG features hot springs and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers a terrace, multilingual staff, and concierge services. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Hotel Indigo Hakone Gora by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Riverside Kitchen & Bar - This restaurant serves breakfast, lunch, and dinner.
Riverside Kitchen & Bar - Onsite bar. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: JPY 4,900 for adults and JPY 2,300 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Riverside Kitchen & Bar
  • Riverside Kitchen & Bar

Things to do

  • 24-hour gym
  • Hot spring

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Firepit
  • In the mountains
  • On a river
  • Outdoor furniture
  • Terrace

Spa

  • Hot spring
  • Hot springs open from 7:00 AM - 10:00 PM
  • Hot springs water temperature - 102 ºF
  • Public indoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Geta (wooden sandals)
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4900 for adults and JPY 2300 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Clothing is optional at this property
Hot springs access available from 7:00 AM to 10:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Indigo Hakone Gora
Indigo Hakone Gora By Ihg
Hotel Indigo Hakone Gora by IHG Hotel
Hotel Indigo Hakone Gora an IHG Hotel
Hotel Indigo Hakone Gora by IHG Hakone
Hotel Indigo Hakone Gora by IHG Hotel Hakone

Hotel Indigo Hakone Gora by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 534 out of 694 reviews
Rating 8 - Good. 110 out of 694 reviews
Rating 6 - Okay. 25 out of 694 reviews
Rating 4 - Poor. 16 out of 694 reviews
Rating 2 - Terrible. 9 out of 694 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic stay!
We had an excellent stay at Hotel Indigo Hakone Gora. The staff were very attentive, professional, and friendly. We did not have any issues at all. We loved our room and how spacious, clean, and nice it looked, and enjoyed the in-room hot spring bath. The dinner service was excellent as well. I will recommend this hotel to family and friends and will come back if we go to Hakone again in the future.
Stayed 1 night in Dec 2024

8/10 Good

Angela

Stayed 1 night in Nov 2024

10/10 Excellent

Doreen

Traveled with partner
Liked: Amenities
Great private onsen. Friendly and helpful staff. Great rooms.
Stayed 2 nights in Dec 2024

6/10 Okay

shay

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay in Hakone!
This hotel is amazing. We have 3 people staying and all the staff are very friendly. Transportation is not an issue at all. The hotel provides free shuttle service (scheduled) in between odawara station and also free pick up/ drop off service (no reservation needed) to Gora station. The private onsen is awesome, just a little disappointment is we are facing the river which they are having big construction during the day time. You will hear the noise if you are in your room during day time.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Rixin, Sunnyvale

Stayed 2 nights in Nov 2024

10/10 Excellent

adrian

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic place to stay in Hakone. From the staff to the amazing food and the private onsen it is well worth it!
Stayed 1 night in Nov 2024

4/10 Poor

ANA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
During our 10-day trip to Japan, we had high expectations for Hotel Indigo Hakone as it was our special splurge hotel booking. We invested a significant portion of our accommodation budget here, reserving a spacious room with a private onsen for one night. Unfortunately, the experience fell short of our expectations. The major issue was the ongoing construction work at the river/dam directly in front of our room. The heavy machinery not only produced sewage-like odors that made it impossible to enjoy our balcony and private onsen but also started operations before 8 AM, which was particularly disruptive given our jet lag. The dinner experience was equally disappointing. Despite making a 9 PM reservation (with the kitchen closing at 9:30 PM) and ordering immediately upon being seated, most dishes were served cold and bland. While the meat dish was delicious, other items like the dry burrata, cold vegetables, bland mashed potatoes, and watery creamy spinach were subpar. To make matters worse, the staff rushed us through our meal in an notably impolite manner. We also received misleading information about the ropeway. When we inquired about recommendations, we were told it was closed for the day due to wind conditions. We later discovered it only closes temporarily during high winds, not for entire days, causing us to miss this opportunity entirely. On a positive note, the hotel's decor and amenities are nice, but this doesn't compensate for the numerous issues we experienced.
Stayed 1 night in Nov 2024

10/10 Excellent

Klein Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious!
Stayed 2 nights in Nov 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
I had a fantastic stay at Hotel Indigo Hakone Gora, and it’s a great choice for anyone looking for a serene escape. The rooms are clean, spacious, and come with a private onsen, which was a highlight of the experience. Soaking in the onsen while enjoying the mountain views was incredibly relaxing. One thing to note is that clearer instructions for taking the shuttle bus would be helpful. For future guests: once you arrive at Odawara Station, exit from the West Gate. Outside, look for the samurai statue, cross the terminal for taxis and buses, and wait near the statue. The shuttle bus will have the hotel’s name displayed, so it’s easy to spot once you know where to be. The breakfast was excellent, with a variety of options to suit different tastes. Their shuttle service to Gora Station is also convenient for exploring the area. Most of the staff spoke English well, which made communication easy, and they were polite and professional throughout our stay. There’s a 7-11 nearby for any essentials, and I highly recommend checking out TABIYA'S, a pizza place just a 5-minute walk away. Overall, Hotel Indigo Hakone Gora is a great place to unwind with a blend of luxury and convenience. Highly recommend it for those looking to explore Hakone or simply enjoy a peaceful retreat.
Stayed 4 nights in Nov 2024

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Disliked: Room comfort
Buyer-Beware: not as advertised
Buyer beware: this hotel advertised a Mountain View, which is actually a view of the parking lot. That got me off on the wrong foot with this property. There were some wonderful things to recommend it, such as a free shuttle to take guests to the nearby Gora station. The “onsen” is not an onsen. It is a coed set of pools to sit in. There is nothing of the onsen experience here, and that is another false advertising issue with this property. The breakfast was lovely, and the staff were generally very kind and helpful. The rooms are a problem because there is tremendous noise in the hallways from other guests, and the rooms don’t have adequate soundproofing. For a five-star hotel, I was surprised by the quality. I would rank this as a 3+ and suggest that the hotel change its descriptions on its advertising materials.
Stayed 2 nights in Nov 2024

10/10 Excellent

Janet

Stayed 2 nights in Oct 2024

10/10 Excellent

Medardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Ronnie

Traveled with group
It was amazing. We will definitely return! Staff helped us in so many ways. Rooms were beautiful with private onsen and dinner was fabulous!
Stayed 1 night in Nov 2024

10/10 Excellent

Gustavo, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Nov 2024

6/10 Okay

Deborah

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was a bit dirty. When we checked into our room, we discovered the toilet seat had an existing pee spot. We had to wipe it. The shower glass door had water stains which tells me that it hasn’t cleaned for awhile. The shower tiles had mold. So cleanliness wasn’t up to par. The property is welcoming and beautiful though. It has a variety of food for the breakfast selection.
Stayed 1 night in Nov 2024

10/10 Excellent

Terence

Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November 20924 Hakone
Room and other areas of the property were very clean. Staff were exceptional.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jacobo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Steven, plantation

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Dayna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024