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Hakone Kowakien TEN-YU

4.5 star property

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Photo gallery for Hakone Kowakien TEN-YU

Exterior
Hot springs
1 bedroom, in-room safe, blackout drapes, cribs/infant beds
Reception
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Housekeeping
  • Parking included

Explore the area

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Hakone Kowakien Yunessun
    ‪2 min walk‬
  • Hakone Open Air Museum
    ‪15 min walk‬
  • Hakone Ropeway
    ‪7 min drive‬

Room options

View all photos for Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | 1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | 1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

1 bedroom, in-room safe, blackout drapes, cribs/infant beds

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Similar properties

Exterior

Hakone Kowakien Mikawaya Ryokan

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (151)
$420 nightly
The price is $420 total
All taxes and fees included in total
Hakone Kowakien Mikawaya Ryokan

About this property

Hakone Kowakien TEN-YU

4.5-star ryokan in Ninohira
A restaurant, a bar/lounge, and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with private hot tubs and safes. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU features hot springs and a sauna. The ryokan offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury ryokan also offers spa services, a terrace, and a vending machine. Onsite self parking is complimentary.

Hakone Kowakien TEN-YU is a smoke-free property.

Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Crib (surcharge)
  • High chair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1185 out of 1454 reviews
Rating 8 - Good. 177 out of 1454 reviews
Rating 6 - Okay. 49 out of 1454 reviews
Rating 4 - Poor. 21 out of 1454 reviews
Rating 2 - Terrible. 22 out of 1454 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite simply one of, if not the best hotel I have stayed at. Getting there was the only challenging part for me because I took the wrong bus. The hotel does offer a shuttle bus that in retrospect I should have taken advantage of. The staff was incredible and went above and beyond to answer any questions and make my stay comfortable. The views from the lobby and my room were breathtaking. The room and bathroom were very spacious. I wish I stayed longer, but I only stayed one night and did not have enough time to take advantage of all the many hotel amenities. The onsen was fun and the breakfast buffet was incredible. Overall, it was an incredible experience highlighted by the hardworking and welcoming staff.
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Helena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super comfortable environment Had a great staying there and love their Onsen
Stayed 1 night in Mar 2025

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Nathan Alson

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Choice
Stayed 1 night in Feb 2025

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Gelca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Julianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Ten-Yu ! The staff was kind and the area was beautiful!
Stayed 2 nights in Mar 2025

10/10 Excellent

N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The showers need to be upgraded
Stayed 3 nights in Mar 2025

10/10 Excellent

Wayne, Camberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and facilities. Dinner buffet was a bit disappointing
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took me three me almost three hours from Tokyo and then more than three hours to go to Heneda airport. However, I don't feel sorry for the long travel time. The hotel itself is like a self-sufficient club with a lot of free services such as hot spring bath, various cold tea, warm rice wines, sparkling wines, snacks and even ice cream from vending machine for free. There are also live music in the evenings. I love its footpath facing the green hill slope. I guess there are more to enjoy inside the hotel. I love its buffet dinner. Very nice one. But if you don't have a really big stomach, you call choose other restaurants outside. But inside the restaurant for dinner, you could put on the relaxed traditional 'pyjama' which is allowed inside the hotel. You can dine like this only inside the hotel. The most unexpected finding for me is the Outdoor Open-air Museum near by. Nice walking of 30mins or by bus. A I spent an enjoyable day there. I bring home a lot of happy memory from this three-day stay with my wife.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ho Chun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely drink upgrade during dinner buffet
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Zichang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Clean
Stayed 1 night in Feb 2025

10/10 Excellent

Francesca Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large rooms and top notch onsens!
Stayed 2 nights in Dec 2024

10/10 Excellent

Lori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Onsen
Stayed 3 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great for a relaxing getaway experience. The service was impeccable the facilities and rooms were stupendous and the free snacks and drinks they provide is the cherry on top. Not to mention the views are amazing. The only think I’d wish for was the private onsen waters to be as hot as the ones in for example the footbath
Stayed 1 night in Feb 2025

6/10 Okay

Eldad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this beautiful hotel and was immediately captivated by its breathtaking views and the serene onsen experience. The setting is nothing short of spectacular, offering a perfect retreat from the hustle and bustle of everyday life. The onsen provided a relaxing and rejuvenating escape, allowing me to truly unwind. The hospitality was overall top-notch the staff are incredibly friendly and go out of their way to make you feel welcome. Their genuine warmth and professionalism really enhanced the overall experience, making every interaction a pleasure. However, the dinner buffet was a major letdown. Priced at 13,000 yen per person, which is steep by Japanese standards, the experience did not live up to the hotel’s high standards. Despite having an 8pm reservation and even paying extra for wine and beverages at 9pm service, I was dismayed to find that the dining hall is being cleared and staff is getting ready to leave. It felt as though we were abruptly kicked out. Additionally, after paying extra, we received only two glasses of sparkling wine, further highlighting the rushed and unsatisfactory nature of the dinner service. In summary, while the hotel itself is a gem with its stunning views, relaxing onsen, and exceptional staff, the disappointing dinner buffet experience significantly marred an otherwise perfect stay. I hope that management addresses these issues so future guests can enjoy a consistent level of excellence throughout their visit.
Stayed 1 night in Feb 2025

10/10 Excellent

Meryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, staff were hospitable, great biews, comfortable onsen experience, free shuttle bus to and from gora station and delicious food! Make sure you book your Kawakien dining experience well beforehand but even so breakfast and dinner buffet was 10/10! Can't wait to come back 😊
Stayed 2 nights in Feb 2025

10/10 Excellent

SEAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service from the beginning to the end. Hope to return again in the future.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Christina, South Gate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and peaceful property , staff was so kind as well as attentive to their guest. 10/10 Experience
Stayed 1 night in Feb 2025

10/10 Excellent

Kei fu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025