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Hakone Kowakien TEN-YU

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hakone Kowakien TEN-YU

Exterior
Reception
Hot springs
Executive Suite with Open-air Onsen Bath, Non Smoking (Dinner starts at 5pm) | In-room safe, blackout drapes, cribs/infant beds, free WiFi
Lobby lounge

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Okada Museum of Art
    3 min walk
  • Hakone Kowakien Yunessun
    3 min walk
  • Chisuji Falls
    11 min walk
  • Atsugi Air Base (NJA)
    98 min drive

Room options

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

  • Sleeps 4
  • 2 Large Twin Beds

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room With Open Air Bath buffet breakfast + Kaiseki Course dinner 20:00 In

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room With Open Air Bath buffet breakfast + Kaiseki Course dinner 20:00 In

  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room With Open Air Bath

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room With Open Air Bath

  • Sleeps 4
  • 2 Twin Beds

View all photos for Maisonette Room With Open-air Bath

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Maisonette Room With Open-air Bath

  • Sleeps 3
  • 2 Twin Beds

View all photos for Hakone-yumoto

Dining | Dinner served

Hakone-yumoto

  • Sleeps 5
  • 5 Twin Futons

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Room

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Hot Tub
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (875)
The price is $229
per night
$292 total
includes taxes & fees
Jan 8 - Jan 9
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About this property

Hakone Kowakien TEN-YU

4.5-star ryokan in Ninohira
A restaurant, a bar/lounge, and a sauna are available at this smoke-free ryokan. Free WiFi in public areas and free self parking are also provided. Other amenities include spa services, concierge services, and a 24-hour front desk.
Hakone Kowakien TEN-YU offers 150 accommodations with safes and complimentary bottled water. 50-inch LCD televisions come with digital channels.

Bathrooms include separate bathtubs and showers, spring water baths, slippers, and bidets. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

Hakone Kowakien TEN-YU features hot springs and a sauna. The ryokan offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury ryokan also offers spa services, a terrace, and a vending machine. Onsite self parking is complimentary.

Hakone Kowakien TEN-YU is a smoke-free property.

Geihinkan(Steak) - This steakhouse serves dinner only.
Kihinkan(sobakaiseki) - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Crib (surcharge)
  • Highchair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 3300.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

  • Crib (infant bed) fee: JPY 3300.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Meals at this property for children ages 3-6 are served from a designated children’s menu. Surcharges may apply.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Hakone Kowakien TEN-YU Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 958 out of 1197 reviews" "
Rating 8 - Good. 155 out of 1197 reviews" "
Rating 6 - Okay. 44 out of 1197 reviews" "
Rating 4 - Poor. 20 out of 1197 reviews" "
Rating 2 - Terrible. 20 out of 1197 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, the staff was incredible, the food was amazing, highly recommend!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view you get at the 2 onsens on the property is worth the price in it's own.
Stayed 1 night in Sep 2024

10/10 Excellent

Allan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The dinner and the breakfast was great. Snow crab at the breakfast buffet. The in room outdoor hot springs tub was great.
Stayed 1 night in Sep 2024

10/10 Excellent

PI LEONG

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place we've stayed at. The attention to details and hospitality by staff was great. Thankful for the restful stay.
Stayed 2 nights in Sep 2024

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quiet rooms with private tub in the balcony. The staff was very welcoming, the set menu for dinner was amazing, as was the breakfast. Finally, the onsen was natural and relaxing. Would definitely return again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Joshua

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely modern, and clean. The entire property is beautiful, and well maintained.
Stayed 1 night in Sep 2024

10/10 Excellent

Yi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time here! Definitely will be back if we travel to Hakone again!
Stayed 2 nights in Sep 2024

8/10 Good

Jean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Room was excellent with hot springs bath on deck of room to enjoy outdoors! The two restaurants we ate at night along with free buffet in morning was excellent! The only difficulty we had was shuttle to hotel as we had two infants and we had to carry strollers up and down stairs and then shuttle bus driver didn’t help with luggage or stroller. Complaint made and on way back they gave us a private shuttle which was a great help!
Stayed 2 nights in Sep 2024

10/10 Excellent

Kevin

Liked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay hotel in Hakone!
We stayed here 2 nights and absolutely loved it! There are 2 public onsens that alternate between gender each day, tons of in-room and onsen amenities, onsen etiquette lessons, huge rooms, nightly entertainment with complimentary sparkling wine, amazing service by the friendly staff, free ice cream whenever you want, footbath, coffee, tea, a large beautiful garden, the views are unreal at every spot, and the list goes on. We weren’t a huge fan of the kaiseki dinner but there’s a chirashi bowl and dessert buffet you can help yourself to. Breakfast had a huge variety but the French toast was unbeatable. Highly recommend to anyone visiting Hakone!!
Stayed 2 nights in Sep 2024

6/10 Okay

Shirley N

Traveled with family
Liked: Staff & service
This time the room arrangement was above a cargo loading area , so every morning at 6 am there is always the noise of the trucks unloading. Another problem was the miscommunication of the check out time. The time written was 12 pm but the clerks said it was 11 am and wanted to rush us out, else would be given extra charge.
Stayed 1 night in Sep 2024

10/10 Excellent

danny

Stayed 1 night in Sep 2024

4/10 Poor

Shi Ying

Stayed 2 nights in Aug 2024

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities, big rooms, 2 onsens to experience. Dinner and breakfast were decent.
Stayed 1 night in Aug 2024

10/10 Excellent

ivy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our second time to Tenyu, still have really good experience. However, they didn't honor the food and beverage credit though. Also, we enjoyed the kaiseiki dinner before, however, they do offer teppanyaki as well as soba restaurant.
Stayed 1 night in Sep 2024

10/10 Excellent

Hui

Stayed 1 night in Sep 2024

10/10 Excellent

Hinako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and beyond amazing and respectful. If you have the opportunity, do not hesitate to stay here!
Stayed 2 nights in Sep 2024

10/10 Excellent

Libertad

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 2 nights in Sep 2024

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate, tranquil and full service property. Would highly recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Sindy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent. The staff is so friendly and helpful. Food is good and has a lot of variety. Glad we stay there.
Stayed 1 night in Sep 2024

10/10 Excellent

hwehwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay and delicious breakfast and dinner
Stayed 2 nights in Sep 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent best hotel in Hakone and beautiful
Stayed 2 nights in Sep 2024

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Sep 2024