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Grand Hotel Haikou (Managed by Accor)

4.5 star property

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Photo gallery for Grand Hotel Haikou (Managed by Accor)

Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, sun loungers
Exterior
Balcony view
Exterior
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot Tub
  • Bar
  • Spa
  • Breakfast available
  • Room service

Explore the area

Map
256 Binhai Road, Xiuying District, Haikou, Hainan, 570311
  • Hainan International Convention and Exhibition Center
    ‪2 min drive‬
  • Holiday Beach
    ‪4 min drive‬
  • Hainan West Coast Golf Course
    ‪6 min drive‬
  • Haikou (HAK-Meilan Intl.)
    ‪44 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds, Ocean View

  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | View from room

Junior Suite, 1 King Bed, Ocean View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds, Ocean View

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Ocean View

Deluxe Room, 2 Twin Beds, Ocean View | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Ocean View

  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Ocean View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Oceanfront

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ocean View

Superior Suite, 1 King Bed, Ocean View | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Suite, 1 King Bed, Ocean View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Garden view

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior 2-bed Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior 2-bed Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Elegant Sea-view Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Elegant Sea-view Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea-view Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Sea-view Suite

  • Sleeps 3
  • 1 King Bed

View all photos for 180° Panoramic Double Bed Room

Hypo-allergenic bedding, minibar, in-room safe, desk

180° Panoramic Double Bed Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea-view Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Sea-view Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Sea-view Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Sea-view Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Elegant Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Elegant Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Sea-view Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Sea-view Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Suite

  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

View all photos for Family Friendly Queen Room - Sea-View

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Friendly Queen Room - Sea-View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Sea-view Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Sea-view Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Sea-view Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Sea-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Friendly 2 Bed Room - Sea-View

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Friendly 2 Bed Room - Sea-View

  • Sleeps 2
  • 2 Twin Beds

View all photos for 180° Panoramic Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

180° Panoramic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Sea-view Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Sea-view Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Elegant 2-bed Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Elegant 2-bed Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Sea-view Queen Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Sea-view Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Sea-view Interconnecting Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Sea-view Interconnecting Room

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Similar properties

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  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.2 out of 5, Very Good, (111)
The price is $87
All taxes and fees included in total
Hilton Haikou

About this property

Grand Hotel Haikou (Managed by Accor)

4.5-star Haikou hotel, connected to a shopping center in Xiuying
Catch some rays at the nearby beach or spend the day relaxing at Grand Hotel Haikou (Managed by Accor)'s full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Housekeeping is available on request.
Grand Hotel Haikou (Managed by Accor) offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

Hot springs and an outdoor tennis court are featured at the hotel. An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. A variety of treatment therapies are provided, including hydrotherapy. There are hot springs on site.
In addition to a full-service spa, Grand Hotel Haikou (Managed by Accor) features hot springs and an outdoor tennis court. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.

This 4.5-star property offers access to a 24-hour business center, 6611 meeting rooms, and limo/town car service. Event facilities measuring 26146 square feet (2429 square meters) include a conference center. This luxury hotel also offers an outdoor pool, an indoor pool, and a children's pool. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary covered self parking is available on site, along with a car charging station.

Grand Hotel Haikou (Managed by Accor) is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Shang Palace - Overlooking the ocean and garden, this fine-dining restaurant specializes in Chinese cuisine and serves lunch and dinner.
Cafe Kool - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free covered self parking on site
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 150 to 150 for adults and CNY 90 to 150 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Kool
  • Shang Palace

Things to do

  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,611 meeting rooms
  • Conference center (26,146 square feet of space)

Outdoors

  • Barbecue grill
  • Direct access to the beach
  • Garden
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Terrace

Full-service spa

  • Hot springs
  • Hydrotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 150 to 150 for adults, and CNY 90 to 150 for children
  • Airport shuttle fee: CNY 500 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 11:00 PM
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Haikou Shangri-La
Shangri-La Haikou
Shangri-La Hotel Haikou
Shangri La Hotel Haikou
Shangri-La Hotel Haikou Hainan, China
Shangri La Haikou
Shangri La Hotel Haikou
Haikou Managed By Accor Haikou
Grand Hotel Haikou (Managed by Accor) Hotel
Grand Hotel Haikou (Managed by Accor) Haikou
Grand Hotel Haikou (soon to be Fairmont Haikou)
Grand Hotel Haikou (Managed by Accor) Hotel Haikou

Grand Hotel Haikou (Managed by Accor) Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 32 out of 61 reviews
Rating 8 - Good. 22 out of 61 reviews
Rating 6 - Okay. 6 out of 61 reviews
Rating 4 - Poor. 1 out of 61 reviews
Rating 2 - Terrible. 0 out of 61 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Vienna

Stayed 4 nights in Jun 2024

10/10 Excellent

Leah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with sea views
The hotel is very nice and the staff very friendly and helpful. The location is a bit out of the way but otherwise we enjoyed our stay.
Stayed 1 night in Jun 2020

8/10 Good

Qiong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stunning hotel but service is lacking
Large and luxurious hotel, however, not particularly catered for international tourists due to the language barrier. There isnt really much in the vicinity of the hotel and most attractions are at least 30 mins away by taxi. Beach at the back of the hotel is left to be desired.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

IN SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Kheng Hiang

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The restaurant service very slow and bad about 2:30 pm we are the only table in the restaurant and the kitchen need to take about 35 minutes to preparing our foods for only 3 persons.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property next to the beach
Good experience. Next to the beach, but maybe only 90% qualified as a beach front property, good enough! Located in a quiet neighborhood., not much services in the proximity. Internal landscape and services meet 5 star ratings.
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed in this hotel. The hallways and rooms had a mildew/ moldy smell. Very happy with the restaurant staff our morning breakfast staff was excellent. Andy the chef was awesome.
Stayed 6 nights in Feb 2019

8/10 Good

James, Harbin, CN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the class of Shangri-La you would expect
Description says designer toiletries are provided, but we found only generic ones. Hotel itself was fine, but public area maintenance could be improved.
Stayed 1 night in Jan 2019

8/10 Good

Eric, paris

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel and garden wonderful. Only issue was the mattress way to stiff for me.
Stayed 1 night in Aug 2018

10/10 Excellent

Andrew, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but too far from old town.
Really great stay. Beautiful surrounding, great staff. Nice view.
Stayed 7 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
NIce Hotel But Too Far from CBD
Though the booking through Expedia.com is convenient, but the admin is inflexible, no breakfast provided for such price as compared to a similar category of hotels in Wenchang & Sanya. Too far from CBD areas, thus additional transportation expenses incurred. Wifi not functioning steady and well.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Friendly and high professional service. highly recommended.

10/10 Excellent

Sang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best
Amazing facilities and amenities and superb service! Absolutely one of the best hotels I've ever stayed in!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice hotel! Excellent service. Only stayed there for one day. Wish can stay longer.

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sin Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CW, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Experience
I'm generally very satisfy with the experience . The area that need to improve is the room service, one morning the staff forget to include butter when serving breakfast in the room, the next day no tea strainer and the next forget to include milk for adding into the tea. What the staff need is a check list .

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel clean comfortable
Clean and comfotable room Good service, nice view But its inconvenient that i need to take taxi every time when i go out. Also, no restaurant outside the hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent beach resort in Haikou
Stayed three nights. We had stayed at the Shangri-La Bangalore a few nights before, and that hotel was superior in most respects. Beautiful grounds, excellent service in the lounge and at the concierge. Most staff had good English skills compared to other businesses in the area. Rooms are very spacious and well appointed. Rooms have air purifiers to account for most guests ignoring no smoking policy. Worked ok, but room still smelled. Like many of the large resort hotels in the area, the place felt almost too empty. Breakfast was not as good as other hotels in the area, from an American point of view.

6/10 Okay

Man

Liked: Cleanliness, staff & service, room comfort
nice hotel with private beach and huge property. S
Good but not far from excellent on everything. Require to pay additional RMB20 to taxi driver in order for them to come to this remote area.

6/10 Okay

Kim, Utrecht

Liked: Cleanliness, property conditions & facilities, room comfort
Average stat
English skills need improvement