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Mercure Hai Phong

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Hai Phong

Outdoor pool, pool umbrellas, sun loungers
View from room
Deluxe Apartment, 2 Bedrooms | Down comforters, minibar, in-room safe, desk
Front of property
Highchair, eco-friendly cleaning products

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Air conditioning
  • Parking included
  • Breakfast available

Explore the area

Map
12 Lach Tray Street, Lach Tray, Hai Phong, 180000
  • Lach Tray Stadium
    2 min walk
  • Quán Bà Cụ - Bánh Đa Cua Bể
    2 min walk
  • Hai Phong Train Station
    11 min walk
  • Haiphong (HPH-Cat Bi)
    17 min drive

Room options

View all photos for Superior Room, 2 Twin Beds

Down comforters, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • 280 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Privilege, Room, 2 Twin Beds, Business Lounge Access

Down comforters, minibar, in-room safe, desk

Privilege, Room, 2 Twin Beds, Business Lounge Access

  • 280 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Studio, 1 Double Bed

Down comforters, minibar, in-room safe, desk

Studio, 1 Double Bed

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio, 2 Twin Beds

Studio, 2 Twin Beds | Down comforters, minibar, in-room safe, desk

Studio, 2 Twin Beds

  • 280 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Down comforters, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Down comforters, minibar, in-room safe, desk

Apartment, 1 Bedroom

  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Apartment, 2 Bedrooms

View from room

Deluxe Apartment, 2 Bedrooms

  • 753 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Business Lounge Access

Deluxe Suite, 1 King Bed, Business Lounge Access | Down comforters, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed, Business Lounge Access

  • 592 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege, Room, 1 King Bed, Business Lounge Access

Down comforters, minibar, in-room safe, desk

Privilege, Room, 1 King Bed, Business Lounge Access

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Front of property

Meliá Vinpearl Hai Phong Rivera

Spa
Kids pool
Parking included
Free WiFi
4.8 out of 5, Exceptional, (69)
The price is $68
per night
$77 total
includes taxes & fees
Jan 2 - Jan 3
Meliá Vinpearl Hai Phong Rivera

About this property

Mercure Hai Phong

5-star Hai Phong hotel, connected to a rail/subway station in Ngo Quyen
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Mercure Hai Phong offers 233 air-conditioned accommodations with minibars and safes. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Bloom Spa. Services include massages and body treatments. The spa is equipped with a steam room. The spa is open daily.
In addition to a full-service spa, Mercure Hai Phong features an outdoor pool and a sauna. The hotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This 5-star property offers access to a business center and 6 meeting rooms. Event facilities measuring 3714 square feet (345 square meters) include a conference center. This luxury hotel also offers a fitness center, spa services, and a complimentary children's club. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site, along with a car charging station.

Mercure Hai Phong has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:00 AM.
Cuppa Gourmet Café - Onsite bar.
Flame Grill & Bar - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Languages

English, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: VND 270,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Cuppa Gourmet Café
  • Flame Grill & Bar

Things to do

  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's games
  • Children's toys
  • Free children's club
  • Free crib
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Computer station
  • Conference center (3,714 square feet of space)

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body treatments
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator

More

  • 28 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Day bed
  • Down comforter
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LCD TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 270000 per person
  • Airport shuttle fee: VND 356400 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Hai Phong Hotel
Mercure Hai Phong Hotel
Mercure Hai Phong Hai Phong
Mercure Hai Phong Hotel Hai Phong

Mercure Hai Phong Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 70 out of 101 reviews" "
Rating 8 - Good. 23 out of 101 reviews" "
Rating 6 - Okay. 6 out of 101 reviews" "
Rating 4 - Poor. 0 out of 101 reviews" "
Rating 2 - Terrible. 2 out of 101 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Joanna Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very modern, extremely clean and staff were always very attentive, polite and friendly. It’s in a good location in the town for food, drinks and shops and there was underground parking. The rooftop pool is a fantastic area with amazing views as it’s on the 28th floor. It’s lit up at night and it looks so lovely. We had a free birthday cake for my partner that we weren’t expecting and the price of staying there was very very reasonable as it was a package with the flights. The air con worked well thankfully and we thoroughly enjoyed our stay there. I would highly recommend others to stay there. Thank you everyone who works there.
Stayed 10 nights in Aug 2024

10/10 Excellent

Cuong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern.
Stayed 1 night in Jul 2024

10/10 Excellent

SON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. It's an upper class hotel that's managed by a foreigner, so it shows in the quality of the customer service and overall quality of the hotel. The breakfast selections were plentiful and delicious. We highly recommend this hotel.
Stayed 7 nights in Jul 2024

10/10 Excellent

vu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Stayed 3 nights in May 2024

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Hai Phong. Staff was very helpful and friendly.
Stayed 4 nights in Apr 2024

8/10 Good

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this property. First was pre COVID. Nice clean hotel, friendly staff. I like to walk and explore so this was a good choice. Comfortable beds Water pressure for showers 4/5 Overall I’d stay here again :)
Stayed 1 night in Dec 2023

8/10 Good

Jiantao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic hotel
Stayed 2 nights in Sep 2023

6/10 Okay

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice but too hot. Avoid in the summer.
Nice hotel, great service and clean room, but ac would not cool room below 24 degrees. Uncomfortable due to heat/humidity when trying to sleep. Highlighted issues to the front of house team, but from evaluating their reply, I suspect it is a common complaint.
Stayed 1 night in Aug 2023

10/10 Excellent

Long

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service overall
Stayed 4 nights in Jul 2023

10/10 Excellent

Anh

Stayed 4 nights in Jul 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Used as stopover between Halong Bay and flight to Can Tho. Good standard of hotel
Stayed 1 night in Apr 2023

6/10 Okay

pham

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Teck Meng Wilson, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in
Stayed 4 nights in Feb 2023

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful staff. Good value.
Stayed 1 night in Feb 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very functional hotel. It was near to where we needed to be in Hai Phong
Stayed 2 nights in Jan 2023

10/10 Excellent

Jenifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and beautiful hotel

10/10 Excellent

David

Stayed 8 nights in Jun 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Very pleasant hotel in the middle of the city. It’s a bit unloved at the moment (swimming pool area in particular) but that’s forgiven as we’re in covid-hangover world.
Stayed 1 night in May 2022

10/10 Excellent

Dan

Stayed 1 night in Apr 2022

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were SO friendly and genuinely wanted to help!! Muoi and Anh stand out the most but everyone was helpful, smiling, and we had a wonderful visit! We’d definitely stay here again!
Stayed 2 nights in Mar 2022

8/10 Good

Taekyo

Liked: Staff & service, room comfort
More like four-star hotel
Good but not enough given the fact that it is ranked five-star. I brought and used a water-filter for shower and felt that the water need to be more cleaned. And breakfast was a little disappointing. It should serve more menu. Overall, it deserves four-star rather than five-star.
Stayed 3 nights in Feb 2020

10/10 Excellent

KARENLHW, Hong Kong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front line Staff Ms DUONGis very nice and helpful, helping me to buy stamps for sending post cards during her non-working time. Very pleasant . Hotel is very clean and new, 10 mins walks from the City centre
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019