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Cross Keys Hotel by Greene King Inns

3.0 star property

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Photo gallery for Cross Keys Hotel by Greene King Inns

Outdoor dining
Bar (on property)
Bar (on property)
Exterior
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
Middlesborough Rd, Guisborough, England, TS14 6RW
  • Roseberry Topping
  • Guisborough Forest
    ‪2 min drive‬
  • Riverside Stadium
    ‪12 min drive‬
  • Durham (MME-Teesside Intl.)
    ‪25 min drive‬

Room options

View all photos for Comfort Double Room, Accessible

Comfort Double Room, Accessible | Desk, iron/ironing board, free WiFi

Comfort Double Room, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, iron/ironing board, free WiFi

Twin Room

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi

Family Room

  • 182 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Trundle Beds

View all photos for Double Room

Desk, iron/ironing board, free WiFi

Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

About this property

Cross Keys Hotel by Greene King Inns

3-star Guisborough inn with restaurant
This smoke-free inn features a restaurant, a bar/lounge, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine.
Cross Keys Hotel by Greene King Inns offers 20 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

This Guisborough inn provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

The inn offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Onsite self parking is complimentary.

Cross Keys Hotel by Greene King Inns is a smoke-free property.

Cross Keys Hotel by Greene King Inns has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

Property is also known as

Cross Keys Hotel Guisborough
Cross Keys Hotel Greene King Inns Guisborough
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Cross Keys Greene King Inns
Inn Cross Keys Hotel by Greene King Inns Guisborough
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Cross Keys Hotel
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Cross Keys Hotel by Greene King Inns Inn
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Cross Keys Hotel by Greene King Inns Inn Guisborough

Cross Keys Hotel by Greene King Inns Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 159 out of 400 reviews
Rating 8 - Good. 149 out of 400 reviews
Rating 6 - Okay. 63 out of 400 reviews
Rating 4 - Poor. 22 out of 400 reviews
Rating 2 - Terrible. 7 out of 400 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jones

Stayed 1 night in Apr 2025

2/10 Terrible

Sarah

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing

Very spacious room but unfortunately VERY small radiator to heat the room was not sufficient at all! Very few plug sockets. Room was in very poor condition, thread bare carpets and dirty walls, cracks in ceilings, taps didn’t have covers on them! There was enough teabags and coffee bags for 4cups but sugar and milk for just 1 cup! Very poor show and real minimum effort! Shower was THE WORST I have experienced and I travel a lot. It’s generous of me to say it was a dribble! Difficult nights sleep because the hall lights were left on l night and there are big cracks around the door which lit up my room like a Christmas tree! If you’re not putting basic things in the room nor keeping the room to a basic standard to save money then maybe save money with automatic lights?! Loud banging doors all night and early morning as no soft closures on the doors. Food was very basic so i personally thought was over priced and there was no choice for any healthy meal! How this hotel has the rating it does which at the time of posting this was 9+ I am at a loss! I will say I really should have checked the reviews! Definitely would not recommend and would not stay here again. I could have complained yes but now looking at the reviews I can see plenty of people have so they’re aware of all the faults. I will say a plus though, they have a decent hair dryer…..
Stayed 1 night in Mar 2025

8/10 Good

Mark

Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities

Average hotel

Warm friendly welcome and overall good service from the staff. However remember to bring some ear plugs as the hotel is situated on a main road. The biggest let down is the shower lacks any decent water pressure. I have had better showers at campsites then at this hotel. Also, there was dirt falling from the ceiling in bathroom, which appeared to be coming from the fan, which shows how often they get cleaned / serviced. Overall an average hotel which could do with some investment.
Stayed 3 nights in Mar 2025

6/10 Okay

Basia Zalewska

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

Vernon

Traveled with partner
Disliked: Amenities
Looked after extremely well. Not certain about the lack of amenities in the double room for disabled people. Nowhere to hang bathroom robes or wash bags and for a non-disabled person the wash basin was extremely low, small and difficult as an older person to use.
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

OK if nowhere else to stay - otherwise avoid

No welcoming communication from reception or bar staff - the hotel management seem to have employed a skimping strategy in terms of quality and quantity on basics:- towels, toilet paper, toiletries, tea, coffee, (over) cooked breakfast ingredients served without any pleasantries or flair. Overpriced for what was provided / served. A couple of staff were pleasant enough but most were pretty ignorant and dismissive - an easy fix with a bit of basic training and occasional but effective supervision.
Stayed 1 night in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short work break

Nice warm room, comfortable bed plenty of space. Excellent breakfast. Dinner at night also good and hand pulled beer is well kept.
Stayed 2 nights in Feb 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Annmaria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Emma

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, convenient for hospital visiting
Stayed 1 night in Jan 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Elizabeth

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Stayed 2 nights in Jan 2025

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price, clean and staff very pleasant. Only downside was the noise from the road from about 6am. Would ask for a room at the back if I stayed again.
Stayed 1 night in Jan 2025

10/10 Excellent

lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Great service .. rooms a little dated
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect for the very short stay we had overnight on 29th December
Stayed 1 night in Dec 2024

10/10 Excellent

Nicola

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Terence

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to dislike staff are very friendly and welcoming this is my go to place when im in this area
Stayed 1 night in Nov 2024

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spot on as usual

My go to hotel when staying round Guisborough/Middlesbrough area for work ,meals are lovely also breakfast is spot on
Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The friendliness is outstanding location is good easy to find made us feel very welcome and pricing is very good
Stayed 1 night in Nov 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024