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Sheraton Guilin Hotel

5.0 star property

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Photo gallery for Sheraton Guilin Hotel

Exterior
Point of interest
Terrace/patio
Club Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, blackout drapes
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Breakfast available
  • Room service
  • 24/7 front desk

Explore the area

Map
15 Bin Jiang Road, Guilin, Guangxi, 541001
  • Shan Lake
    ‪3 min walk‬
  • Elephant Trunk Hill
    ‪16 min walk‬
  • Guilin Jiefang Bridge
    ‪18 min walk‬
  • Guilin (KWL-Liangjiang Intl.)
    ‪39 min drive‬

Room options

View all photos for Club Suite, 1 Bedroom

LED TV, foosball

Club Suite, 1 Bedroom

  • 559 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, blackout drapes

Club Suite, 1 Bedroom

  • 560 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, blackout drapes

Room, 2 Twin Beds

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Room, 2 Twin Beds, Non Smoking

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Premium bedding, minibar, in-room safe, blackout drapes

Club Room, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, blackout drapes

Club Room, 2 Twin Beds

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Room, 1 King Bed, Non Smoking

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking

Premium bedding, minibar, in-room safe, blackout drapes

Room, 2 Twin Beds, Non Smoking

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

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About this property

Sheraton Guilin Hotel

5-star Guilin hotel, connected to a shopping center in Xiufeng
3 restaurants, an outdoor pool, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a rooftop terrace are onsite. Change of towels is available on request.
Sheraton Guilin Hotel offers 408 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. LED televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and complimentary toiletries.

This Guilin hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.
In addition to an outdoor pool, Sheraton Guilin Hotel provides a sauna and a 24-hour fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, a meeting room, and limo/town car service. Event facilities measuring 6415 square feet (596 square meters) include a conference center. This luxury hotel also offers a rooftop terrace, a complimentary children's club, and barbecue grills. Complimentary self parking is available on site, along with a car charging station. A total renovation of this property was completed in September 2021.

Sheraton Guilin Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 10:30 AM.
Cathay Chinese Restaurant - Onsite restaurant. Reservations are required.
Bene On 7 - Onsite restaurant. Reservations are required. Open select days.
Lobby Lounge - This pub overlooks the garden. Open daily.
Atrium Coffee Shop - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 138 for adults and CNY 65 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Atrium Coffee Shop
  • Bene On 7
  • Cathay Chinese Restaurant
  • Lobby Lounge

Things to do

  • 24-hour gym
  • Foosball table
  • Free children's club
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's dinnerware
  • Free children's club
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center (6,415 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Handrails in hallways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property - September 2021
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 300.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 138 for adults and CNY 65 for children
  • Rollaway bed fee: CNY 300.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Guilin Hotel
Guilin Hotel Sheraton
Guilin Sheraton
Guilin Sheraton Hotel
Hotel Guilin
Hotel Guilin Sheraton
Hotel Sheraton Guilin
Sheraton Guilin
Sheraton Guilin Hotel
Sheraton Hotel Guilin
Sheraton Guilin Hotel Hotel
Sheraton Guilin Hotel Guilin
Sheraton Guilin Hotel Hotel Guilin

Sheraton Guilin Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 140 out of 373 reviews
Rating 8 - Good. 161 out of 373 reviews
Rating 6 - Okay. 45 out of 373 reviews
Rating 4 - Poor. 22 out of 373 reviews
Rating 2 - Terrible. 5 out of 373 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

GUILLERMO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent
Stayed 3 nights in Nov 2024

10/10 Excellent

Xu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Dick, Los Altos Hills

Stayed 3 nights in Jul 2024

10/10 Excellent

Jhunmei

Stayed 3 nights in Jul 2024

10/10 Excellent

Chua Ruey

Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, kind staff, clean, comfortable bed, good leisure facilities.
Stayed 3 nights in May 2024

6/10 Okay

Chong King

The hotel is old and the water pressure is very low, making it difficult to take shower.Breakfast and dinners are average.
Stayed 3 nights in May 2024

10/10 Excellent

david

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best staff ever. Great and clean hotel. Will definitely be back for my next stay.
Stayed 1 night in May 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, comfortable hotel with plenty of space. Great breakfast with lots of options. The only negative was that the room smelled like cigarettes which was annoying.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Guilin and this hotel has offered its best to us. Room was very spacious. Staffs were very helpful which made our stay even better. Minute walk to 步行街 with lots of shops and dining option. Will definitely book again.

8/10 Good

Viktoriia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 4 star
Good hotel and good location.
Stayed 1 night in Jan 2024

8/10 Good

HYEJUNG

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed here for a few days and received excellent service checking in and out. The location is excellent and is in very close proximity to the pedestrian street, Elephant Trunk hill, Sun and Moon Pagodas, etc. Due to increasing COVID cases in China, we wanted to check out early, and the hotel refunded our extra days without any problem. Almost all of the staff we interacted with spoke English and were friendly and helpful. If you want to swim, be sure to bring a swim cap - they very forcefully enforce this rule (another guest had a whistle blown at him repeatedly for trying to get in without one - could have been handled more professionally on the part of the pool attendant). Also, there were bats swooping around the pool in the evening - maybe it's better to swim during the day.
Stayed 6 nights in Jul 2021

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovated
As of June 2021, the hotel is being renovated. Everything in my room was brand-new and spotlessly clean, and the carpets in the hallways had all been replaced very recently. My only complaint is that the bathroom lighting was a bit dark. Everything else was perfect.
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2020

10/10 Excellent

Dan, Shanghai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is unbeatable. The staff is friendly and particularly Candy Hu at the reception, always there to help with a great smile.
Stayed 1 night in Jun 2020

8/10 Good

Nelson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Guilin visits Big Guilin
Staff are good and good manners. There are free in-house program to entertain guests.Location is convenient with lots of shopping sites and restaurants.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful, right on the river and close to everything. I am in a wheelchair and the staff was wonderful. There is no wheelchair access to the main breakfast buffet so they let us go upstairs to what, I assume, is a VIP dining area. Also, there was a marathon run the morning we were to catch our plane and no taxis could get in. They sent us to the airport in the hotel van. This is service above and beyond and was greatly appreciated!!!! All the staff was wonderful, the breakfast was great, the room was clean...everything was perfect!
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Panduka Dinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Tze Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

6/10 Okay

Kwok Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
breakfast no good
everything is fine. People is nice. The breakfast buffet is no good. There are so little choice.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and a great location
Guilin is undoubtedly a beautiful city and very well manicured. The hotel is in a great location, opposite the stunning Lijiang river and beautiful gardens. The markets are close by for delicious food. The room was extremely comfortable and had good facilities and breakfast was delicious. The staff provided great service. The only small downside was the strong smell of cigarette smoke which often drifted into the bathroom, through the air con vents. Other than that, this is a great hotel and we would definitely stay here again on future visits.
Stayed 1 night in Jul 2019