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Best Western Hotel de la Cite & Spa

3.0 star property

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Photo gallery for Best Western Hotel de la Cite & Spa

Sauna, hot tub, steam room, body treatments, body wraps, body scrubs
Bar (on property)
Lobby
Sauna, hot tub, steam room, body treatments, body wraps, body scrubs
Family Room, 1 King Bed, Non Smoking (with Sofabed) | Premium bedding, memory foam beds, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Spa
  • 24/7 front desk
  • Bar
  • Room service
  • Pool

Explore the area

Map
2, place Dolgellau, Guérande, Loire-Atlantique, 44350
  • Briere Regional Nature Park
    ‪5 min walk‬
  • Medieval City of Guérande
    ‪12 min walk‬
  • The Ramparts of Guérande
    ‪12 min walk‬
  • La Baule (LBY)
    ‪8 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

Superior Room, 1 King Bed, Non Smoking, Pool View | Premium bedding, memory foam beds, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking | Premium bedding, memory foam beds, in-room safe, desk

Classic Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Non Smoking (with Sofabed)

Family Room, 1 King Bed, Non Smoking (with Sofabed) | Premium bedding, memory foam beds, in-room safe, desk

Family Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

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Front of property

Westotel Le Pouliguen

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (484)
The price is $81
per night
$96 total
includes taxes & fees
Mar 9 - Mar 10
Westotel Le Pouliguen

About this property

Best Western Hotel de la Cite & Spa

3-star Guérande hotel walkable to Briere Regional Nature Park
This smoke-free hotel features a full-service spa, an outdoor pool, and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli, and massage/treatment rooms. Housekeeping is available on request.
Best Western Hotel de la Cite & Spa offers 60 accommodations with safes and complimentary bottled water. Memory foam beds feature premium bedding. Flat-screen televisions come with digital channels.

This Guérande hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Best Western Hotel de la Cite & Spa features an outdoor pool and a fitness center. The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 3-star property offers access to 2 meeting rooms and coworking spaces. Event facilities measuring 2153 square feet (200 square meters) include conference space. This family-friendly hotel also offers a library, a terrace, and multilingual staff. Complimentary self parking is available on site, along with a car charging station.

Best Western Hotel de la Cite & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 15 for adults and EUR 10 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle tours
  • Books
  • Full-service spa
  • Games
  • Gym
  • Library
  • Outdoor pool
  • Table tennis
  • TV in common areas

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Fenced pool
  • Free crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • 2,153 square feet of conference space
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)

More

  • 1 floor
  • 2 buildings
  • At least 80% lighting from LEDs
  • Banquet hall
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.87 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 10 for children
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 25.0 per night
  • Spa fee: EUR 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from May 01 to September 30
Pool access available from 10:00 AM to 9:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Cité
Best Western Cité Guerande
Best Western Hôtel Cité
Best Western Hôtel Cité Guerande
Best La Cite & Spa Guerande
Best Western Hotel de la Cite Spa
Best Western Hotel de la Cite & Spa Hotel
Best Western Hotel de la Cite & Spa Guérande
Best Western Hotel de la Cite & Spa Hotel Guérande

Best Western Hotel de la Cite & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 176 out of 379 reviews
Rating 8 - Good. 143 out of 379 reviews
Rating 6 - Okay. 39 out of 379 reviews
Rating 4 - Poor. 15 out of 379 reviews
Rating 2 - Terrible. 6 out of 379 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel within walking distance of Guerende
Stayed 4 nights in Sep 2024

6/10 Okay

paul

Liked: Cleanliness
Disliked: Amenities
As a spa hotel there was nothing or no one to explain what was on offer
Stayed 1 night in Sep 2024

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, quiet area , friendly staff, EV fast charger (not tied to hotel) available
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip to Guerande
Modern hotel close to the centre of the old town. Convenient for visiting the region. Good sized rooms and excellent air conditioning. Would stay here again.
Stayed 3 nights in Jul 2022

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable property and walking distance to the medieval city.
Stayed 3 nights in Jun 2022

8/10 Good

hugues

Stayed 1 night in Jul 2022

10/10 Excellent

WAFIK, SANTA MARIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice crew, clean property.
Stayed 5 nights in Jun 2022

10/10 Excellent

Dietmar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A friendly place close to La Baule :)
Stayed 4 nights in Apr 2022

6/10 Okay

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable overnight stay!
Check-in was slow, but efficient. Although pre-paid online, Reception in error thought we had to pay on site and quoted rate of 69.70 euros. Then it was determined payment had been made online, but at a higher rate of 85.00 euros. I will need to discuss this with Hotels.com, but I assume I will not receive any rebate. First assigned room had no wifi service, which we needed. Front Desk immediately and easily changed us to a different room with excellent wifi service. Front Desk Receptionist was very helpful and professional. Room is very comfortable. Hotel is very well located with a short drive to many interesting places. Unfortunately, room does not have a refrigerator. Overall opinion, good value for money.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable hotel
Hotel is clean and updated. Sofa bed was a little rough on the back, probably good for kids. The king bead was very comfortable. Nice size room and bathroom. Quite area. Nice looking pool area, even though we did not use it. Great location, close to medieval town and other sight seeing.
Stayed 1 night in Jun 2021

8/10 Good

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pratique pour visiter Guérande
Hotel sympathique, les espaces sont agréables. La zone autour a assez peu d'interêt, mais c'est à seulement 10min à pied de Guérande intra-muros, donc très pratique.
Stayed 1 night in Oct 2020

8/10 Good

Ted

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Very nice single nights stay at the Best Western.
The check-in was great and the front desk very responsive and accommodating. The bathroom facilities could use some work .. i.e., the exhaust fan did not operate ..and couple of other things in there need attention. But, overall, a very nice single nights stay at the Best Western.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
I was most disappointed by this hotel. When we arrived the lady in reception was less than friendly, which is always a shame, but if you only need to check in it’s not so bad. Sadly we needed more, when I tried to find out about the spa she just shrugged at me, even when I asked I French I just got shrugged at, at this point I gave up. We then thought we would explore the area as it says in the info that the hotel is opposite the salt marshes. If by opposite the salt marshes they mean, the salt marshes that have been built on and is now a retail complex, yes true but not quite what we wanted! We returned to hotel room thinking a nice shower after a long days travelling would be nice. At which point we discovered there was no hot water. Another trip to the friendly receptionist, yes she was aware they had no hot water, there had been an issue. You would at least think they would tell you this when you check in! Could we expect hot water at any Point during our stay? Ah the now familiar shrug! I will not be staying here again and likely avoiding Best Westerns generally If this is what you have to put up with. Not recommended.
Stayed 1 night in Sep 2019

10/10 Excellent

Veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Marcelo

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place, Rough Service
The service at the front desk was a bit rough but other than that, it was a nice, comfortable place in outskirts of Guerande.
Stayed 1 night in Jun 2019

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Sophie, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In this hotel, they know what customer service is.
Good hotel in Guerande, walkable distance to the remparts, great breakfast, at extra cost, good room not to large, but everybody working there has a very strong sense of customer service. This is just unusual in France nowadays, unfortunately. 10 mn drive to La Baule, and 3mn drive to the Leclerc supermarket, one of the best in the area.
Stayed 3 nights in Jun 2018

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent clean hotel with very good breakfast ! Great location for show jumping at La Baule only a ten minute drive away.

4/10 Poor

Lawrence, Channel Islands

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally characterless Hotel
On first sight the hotel looks more like a hospital. We booked the hotel through Expedia and therefore assumed the hotel being a Best Western would be of a very good standard, how wrong can you be! Having driven a fair distance we arrived and unpacked, decided to take a shower and that's when the problems started, the bathroom floor had lots of little grooves in it where you stood to use the hand basin, and guess what the sink plug didnt work so I had to shave under running water, that did wonders for the environment! The bracket on the pole holding the shower was broken so the shower head was about 4 feet from the ground, OK if you just want to shower your bottom half, next was the taps to adjust the water, it took about five minutes to get the temperature right. Having eaten, time to retire and the bed had a mattress that collapsed in the centre. The place was a disaster!!

8/10 Good

Mrs C.J.M.P., Beckenham, Kent

Liked: Cleanliness, staff & service, room comfort
Friendly staff.
The hotel was "fit for purpose", ie we needed to be in Guérande for some business and it was conveniently located. It was obviously a low point in their season and we saw the breakfast bar reduced as the clientèle dwindled to next to nothing. However, each member of staff we dealt with was pleasant and helpful, and I would recommend the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel service.
We were extremely pleased with the service provided by the hotel staff throughout our stay.

10/10 Excellent

Des, North Yorks

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guerande a Hidden Gem
Very French not overly touristy. Lots of staff spoke English though. Manager Jean-Phillipe was fantastic. Breakfast lots of choice fresh fruit and juice plus all the staple french things and as a nice touch an English option. Bar was never crowded so created a very relaxing environment. Parking was easy lots of room. Nice fitness suite with massage if you were so inclined. Seemed a little like hard work to me. I'm of the lazy persuasion!!! All in all we really enjoyed ourselves and extended our stay by 3 days. As an after thought Guerande was facinating.

10/10 Excellent

Sharkey, Cumbria, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a find.
What a find. It seems to be stuck out of town on a little estate but it's only 10 minutes' walk into Guerande itself along a quiet road. It seemed very posh to us - "boutique" hotels are not usually our thing - but it was welcoming, very stylish and the air-conditioning was silent! Free parking - in the shade if you work it out. Swimming pool - not huge but in use, particularly in the evening Breakfast looked good but we were too stingy to pay the extra Dog-friendly. See below for location, etc. We'll be back!

10/10 Excellent

Craik-Collins, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Ideal Base
A fantastic hotel with excellent staff. It is an ideal base for exploring the area. Guerande is beautiful and a short moonlit walk away fro the hotel. Staff are happy to recommend restaurants and arrange booking/taxis. I will definately return. If they had these hotels in Britain I would use them.

10/10 Excellent

Dorothee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024