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Hotel Santander Plaza

3.5 star property

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Photo gallery for Hotel Santander Plaza

Master Suite, Kitchen | Private kitchen | Coffee/tea maker
Master Suite, Kitchen | In-room safe, free WiFi, bed sheets
Meeting facility
Front of property
Executive Room, Kitchenette | Private kitchenette | Coffee/tea maker

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Room service
  • Air conditioning

Explore the area

Map
15 Calle 3-52, Zona 10, Guatemala City, Guatemala
  • Oakland Mall
    ‪10 min walk‬
  • U.S. Embassy in Guatemala
    ‪16 min walk‬
  • La Aurora Zoo
    ‪17 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪3 min drive‬

Room options

View all photos for Executive Room, Kitchenette

Executive Room, Kitchenette | In-room safe, free WiFi, bed sheets

Executive Room, Kitchenette

8.4 out of 10
Very good
(26 reviews)
  • 366 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Kitchenette

Junior Suite, 2 Double Beds, Kitchenette | In-room safe, free WiFi, bed sheets

Junior Suite, 2 Double Beds, Kitchenette

8.8 out of 10
Excellent
(3 reviews)
  • 420 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite, Kitchen

Master Suite, Kitchen | In-room safe, free WiFi, bed sheets

Master Suite, Kitchen

9.4 out of 10
Exceptional
(3 reviews)
  • 614 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

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About this property

Hotel Santander Plaza

3.5-star hotel in Zona 10
This smoke-free hotel features a restaurant, a bar/lounge, and a business center. Free full breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a meeting room, concierge services, and dry cleaning.
Hotel Santander Plaza offers 26 air-conditioned accommodations with safes and coffee/tea makers. Cable television is provided.

Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and a meeting room. This Guatemala City hotel also offers tour/ticket assistance, concierge services, and laundry facilities. A roundtrip airport shuttle is complimentary to guests (available on request). Onsite self parking is complimentary.

Hotel Santander Plaza is a smoke-free property.

A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM.
Hotel Santander Plaza has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 2:00 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1994
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GTQ 200 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 26 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: GTQ 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number si

Property is also known as

Hotel Santander Plaza
Hotel Santander Plaza Guatemala City
Santander Plaza
Santander Plaza Guatemala City
Santander Plaza Hotel Guatemala/Guatemala City
Hotel Santander Plaza Hotel
Hotel Santander Plaza Guatemala City
Hotel Santander Plaza Hotel Guatemala City

Hotel Santander Plaza Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 226 out of 527 reviews
Rating 8 - Good. 172 out of 527 reviews
Rating 6 - Okay. 79 out of 527 reviews
Rating 4 - Poor. 28 out of 527 reviews
Rating 2 - Terrible. 22 out of 527 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

MALINDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and the staff are awesome! When I return, I will definitely stay.
Stayed 3 nights in Feb 2025

8/10 Good

Lady Milena

Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As with anything in Guatemala, things may go wrong periodically, but when things went wrong they were quickly resolved. I am overjoyed by the staff, and everyone treated me with kindness and respect even though I barely spoke the language.
Stayed 1 night in Mar 2025

10/10 Excellent

CARMEN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfecto , cerca del aeropuerto y cerca de restaurante
Stayed 1 night in Mar 2025

10/10 Excellent

Nilson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place
Stayed 1 night in Dec 2024

2/10 Terrible

Kihyeon

Stayed 1 night in Feb 2025

10/10 Excellent

Franklin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2025

4/10 Poor

Kihyeon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Michele

Stayed 1 night in Feb 2025

2/10 Terrible

Elizabeth, ashton

Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, temporarily noisy

Was upgraded to a 2-room suite, which was a lovely space. Kitchen, nice bathroom, a balcony! However, despite being on the 7th floor, tiny ants found my wrapped snacks in about an hour. Also, major construction across the street from 7am to 11pm nightly (a new hotel?), so bring earplugs if you're a light or day sleeper. Breakfast was delicious, with a nice assortment of entrees (eggs, french toast, pancakes, etc) and lots of fruit and breads. Location was good, many restaurants within a 10-minute walk. The front desk called a driver to take me ($8) to La Aurora Zoo(excellent zoo), and i felt very safe walking alone back to the hotel (about a mile) afterwards. Will be a much more pleasant stay once construction next block is finished.
Stayed 2 nights in Jan 2025

10/10 Excellent

Bryan

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Oct 2024

8/10 Good

Fairuz, glenolden

Traveled with group, Traveled with partner
Liked: Staff & service
improve the cleanliness of the rooms.
Stayed 1 night in Jan 2025

8/10 Good

Juan C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breckfast was fabulous with full meals juice, fruit, table cloths and attentive waiters. Dining options near by like le maison were outstanding. Beds were comfortable and the small greenhouse have nice natural light. PILLOWS WERE PERFECT.
Stayed 1 night in Jan 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Monica, Fort Morgan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the Hotel and the staff specially the dining room staff, and breakfast is delicious. I didn’t like the shower, the shower head spilled water all over the floor and I didn’t like the towels they were stained and look dirty
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Near airport, good stay, great breakfast

My flight landed 45minutes late, but the shuttle driver was kind to wait and we managed to find each other outside the arrivals terminal.One night stay, room was good, could use some washcloths in bathroom. Next to a busy street, but noise was low. However, I awoke to exhaust fumes from cars & trucks, despite being on the 4th floor. Breakfast was included and wonderful! Choices included omelets, pancakes, french toast, and came with juice, coffee, rolls, and lots of fruit. Be advised that the restaurant is only open for breakfast, but there are lots of places to eat in the neighborhood. The price for my room was fair, and I would stay here again.
Stayed 1 night in Jan 2025

8/10 Good

Shaun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value with a convenient location

I stayed the evening with my wife prior to an international flight departure. Staff very friendly, room clean & adequate. Airport shuttle and included breakfast weren't available considering our early departure.
Stayed 1 night in Jan 2025

6/10 Okay

Ana

Traveled with family
Stayed 1 night in Jan 2025

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2024

10/10 Excellent

Moisés

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plaza Santander, good place to stay and enjoy very good.
Stayed 1 night in Dec 2024

10/10 Excellent

JOHAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 6 nights in Oct 2024

10/10 Excellent

Monica, Fort Morgan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel but the room cleaning wasn’t good, the towels were stained and they didn’t let coffee, soap o bath math in our room some days, we have to call and request them
Stayed 4 nights in Nov 2024

10/10 Excellent

Marielena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024